Antwort Jak reklamovat v AlzaBoxu? Weitere Antworten – Jak reklamovat zboží z AlzaBoxu

Jak reklamovat v AlzaBoxu?
A to pohodlně přes aplikaci Alzy nebo na webu Alza.cz v sekci Moje Alza. Reklamované zboží poté stačí vložit do našeho AlzaBoxu, přinést na kteroukoli naši pobočku nebo odeslat poštou. Pokud zboží zákazník pošle k reklamaci poštou, je důležité přiložit průvodní dopis.Zboží lze vrátit kdykoliv po dobu 60 dnů bez udání důvodu. Zboží můžete rozbalit a vyzkoušet. Při vrácení dostane zpět celou částku formou dobropisu, který můžete uplatnit na další nákup.S reklamací se obraťte na prodávajícího v kterékoliv jeho prodejně, ovšem s ohledem na sortiment, případně telefonicky, e-mailem či dopisem. Žádáte-li opravu věci, může být k jejímu provedení pověřena také jiná osoba, například servis.

Jak odeslat balík Alzabox : U AlzaBoxu zvolte ODESLAT a naskenujte čárový kód z adresního štítku. Vložte balík do schránky, která se vám otevře a po vložení balíku ji nezapomeňte zavřít. Úspěšné odeslání balíku vám potvrdíme na obrazovce a potvrzení zašleme i e-mailem.

Jak probíhá reklamace u Alzy

.wDYxhc{clear:both}.cUnQKe .wDYxhc,.related-question-pair .wDYxhc,.M8OgIe .fm06If .wDYxhc{clear:none}html .dG2XIf .xpdclose .LKPcQc,html .dG2XIf .xpdopen .viOShc{padding-top:0;}.garHBe{color:var(–COEmY);font-size:20px;line-height:1.3;position:relative}.garHBe a{color:var(–COEmY)}.xpdopen .Hhmu2e{overflow:inherit}.xpdclose .a84NUc:not(:empty),.xpdopen .CQKTwc:not(:empty){border-top:solid 1px #ebebeb;border-radius:0}.xpdclose .pmYXee .a84NUc:not(:empty),.xpdopen .pmYXee .CQKTwc:not(:empty){border-top:none}.cAn2Qb .a84NUc:not(:empty),.cAn2Qb .CQKTwc:not(:empty){border-top:none}.SHa8ve{display:none}.xpdclose .TOfaBb.SHa8ve,.xpdopen .LL5J7d.SHa8ve{display:block}.rKR6H{padding-top:0.1px}.xpdclose .oHglmf,.xpdopen .xzPb7d{padding-bottom:16px}.xpdclose .kp-header .oHglmf,.xpdopen .kp-header .xzPb7d{padding-bottom:0}.c2xzTb .xpdclose .oHglmf,.c2xzTb .xpdopen .xzPb7d{padding-bottom:0}.HSryR .xpdclose .oHglmf,.HSryR .xpdopen .xzPb7d{padding-bottom:0}.Wnoohf .xpdopen .yp1CPe,.OJXvsb .xpdclose .siXlze{padding-bottom:16px}.Wnoohf .xpdopen .yp1CPe .xpdbox g-more-link{top:28px}.Wnoohf .xpdclose .wDYxhc.xsZWvb,.Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}.OJXvsb .xpdclose .wDYxhc.siXlze{padding-bottom:16px}#rhs .dG2XIf .xpdclose .LKPcQc,#rhs .dG2XIf .xpdopen .viOShc{padding-top:0}#rhs .Wnoohf .xpdopen .yp1CPe,#rhs .OJXvsb .xpdclose .siXlze{padding-bottom:15px}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb.ecRggb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh.ecRggb,#rhs .dG2XIf .ecRggb{padding-bottom:15px}.ecRggb{background-color:#fff;box-shadow:none;border:1px solid #dadce0;border-radius:8px;margin:0 0 16px 0}.Jb0Zif .UiGGAb.ILfuVd,.ILfuVd{font-size:16px;line-height:24px;}.fm06If .ILfuVd.NA6bn,.c2xzTb .ILfuVd.duSGDe,.c2xzTb .ILfuVd.NA6bn.c3biWd{font-size:14px;line-height:1.58;}.c2xzTb .zloOqf{font-size:16px;margin-bottom:16px;margin-top:-8px;}.FLWspc{margin:16px}.LFYdN{font-size:16px;margin:16px}.trNcde .ILfuVd{color:var(–bbQxAb);font-family:Google Sans,arial,sans-serif;font-size:14px;line-height:22px}.HSryR .ILfuVd{line-height:1.5}.ss6qqb .ILfuVd,.ss6qqb .UiGGAb.ILfuVd{font-size:14px;line-height:22px}.c2xzTb .qLYAZd{margin:16px 16px 16px 0;}.d9FyLd{padding:0 0 10px}.hgKElc{padding:0 8px 0 0}.kX21rb{font-size:12px;line-height:1.34;display:inline-block;font-family:Google Sans,arial,sans-serif;padding-right:0;white-space:nowrap}.SPV4pd{display:flex;overflow-x:auto}.SPV4pd::-webkit-scrollbar{display:none}.Vjskue{margin-left:8px}.JT9o0,.ZnIJV{align-items:center;border:1px solid var(–mXZkqc);border-radius:16px;box-sizing:border-box;color:#1a73e8;cursor:pointer;display:flex;height:32px;margin-bottom:16px}.BkHX0d{font-family:Google Sans,arial,sans-serif-medium,sans-serif;font-size:14px;line-height:20px;padding-right:20px;text-align:center;white-space:nowrap}.xv1D5b{display:block;padding:0 8px 0 12px;width:18px;height:18px}.LGOjhe{overflow:hidden;padding-bottom:20px}.trNcde .LGOjhe{overflow:visible}.SALvLe .LGOjhe,.Jb0Zif .LGOjhe,.HSryR .LGOjhe,.IVvPP .LGOjhe{padding:0 0 10px;margin:10px 0 0 0}.s6JM6d .SALvLe .LGOjhe{margin-top:12px;}.s6JM6d .HSryR .LGOjhe{margin-top:12px;padding-bottom:20px}#res .Jb0Zif .qDOt0b h3,.IVvPP .qDOt0b h3{font-size:16px;line-height:1.375}.Jb0Zif .qDOt0b .iUh30,.IVvPP .qDOt0b .iUh30{font-size:14px;line-height:1.58}.IVvPP .qDOt0b{border-bottom:1px solid var(–gS5jXb);padding-bottom:6px}.rjOVwe.ILfuVd{font-size:16px;line-height:20px}.dG2XIf .rjOVwe{padding-top:22px;padding-bottom:0;margin-bottom:1px}.xWd7I{padding-top:12px;}.ILfuVd.NA6bn,.ILfuVd.duSGDe,.ILfuVd.UiGGAb,.IVvPP .ILfuVd{font-size:14px;line-height:22px}.n6SJS .ILfuVd{font-size:14px}.ILfuVd.NA6bn,.ILfuVd.duSGDe,.ILfuVd.UiGGAb,.IVvPP .ILfuVd{line-height:20px}.xpd-wa .g-blk{margin:initial}.xpd-wa .dG2XIf{border:initial;box-shadow:none}.fm06If .ILfuVd,.c2xzTb .ILfuVd,.Jb0Zif .c2xzTb .ILfuVd{font-family:Google Sans,arial,sans-serif;color:var(–YLNNHc)}.fm06If .ILfuVd,.c2xzTb .ILfuVd,.Jb0Zif .c2xzTb .ILfuVd{font-size:20px;line-height:28px}.cUnQKe .ILfuVd,.cUnQKe .UiGGAb.ILfuVd,.w5mTAe .ILfuVd,.W0urI .ILfuVd{color:var(–bbQxAb);font-family:Google Sans,arial,sans-serif;font-size:16px;line-height:24px}.fm06If .ILfuVd b,.trNcde .ILfuVd b,.cUnQKe .ILfuVd b,.c2xzTb .ILfuVd b,.w5mTAe .ILfuVd b,.W0urI .ILfuVd b{background-color:#d3e3fd;color:#040c28;font-weight:500}@media (forced-colors:active){.fm06If .ILfuVd b,.c2xzTb .ILfuVd b,.trNcde .ILfuVd b,.cUnQKe .ILfuVd b,.w5mTAe .ILfuVd b,.W0urI .ILfuVd b{background-color:Mark;color:MarkText}}.IiOSLb .rsGxI.Ww4FFb,.Ww4FFb{background-color:var(–xhUGwc);border-radius:0px;border-width:0;box-shadow:none}.Ww4FFb .mnr-c:not(:empty),.mnr-c:not(:empty) .Ww4FFb,.Ww4FFb .Ww4FFb{box-shadow:none;margin-bottom:0px}.vt6azd{margin:0px 0px 8px}.vt6azd{margin:0px 0px 30px}.CBvvz{margin:-var(–sds-sys-measurement–space-sm) 0px 0px}.CBvvz{margin:-30px 0px 0px}
Ve svém účtu si založte reklamaci online a popište prosím detailně závadu. Zboží následně stačí vložit do AlzaBoxu, přinést osobně na pobočku nebo poslat balíkem (s průvodním dopisem). V případě, že se jedná o vadu ve 14 denní lhůtě, vrátíme Vám peníze nebo zboží vyměníme.
.vBnbff .mO5MMe{padding-top:10px}.cUnQKe .vBnbff .mO5MMe{padding-left:0;}.trNcde .vBnbff .mO5MMe{padding:10px 0 0 0}.cAn2Qb.abzPbc .mnr-c{max-width:calc(100% – 162px)}.tF2Cxc{position:relative}.Jb0Zif .BDNLRc{margin:16px 16px -11px}.RUXr2d{display:inline}.MTB56{margin-right:12px;vertical-align:middle}.Pthbuf{display:flex;align-items:center}.m164Nd{vertical-align:middle;display:inline-block}.qpGQpf{clear:both;padding-top:6px}.aCOpRe{line-height:1.58;word-wrap:break-word}.aCOpRe sup{line-height:0.9}.yuRUbf{font-weight:normal;font-size:small;line-height:1.58;}.IsZvec{max-width:48em;color:#4d5156;line-height:1.58}.uo4vr{color:var(–IXoxUe);line-height:1.58}.IjZ7ze{display:inline-block;color:var(–IXoxUe);font-size:12px;line-height:1.34;white-space:nowrap}.FyYA1e{margin:5px 0}a:hover h3.LC20lb{text-decoration:underline}.M8OgIe .dG2XIf .fm06If .LC20lb,.n6SJS h3.LC20lb{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;width:100%}.LC20lb{display:inline-block;line-height:1.3;margin-bottom:3px;}.c2xzTb .LC20lb{margin-bottom:0}.MMgsKf{padding-top:2px}.DKV0Md{padding-top:4px;padding-top:5px;}.Z3xoIb{padding-top:27px;padding-top:28px;}.NXKJM{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical;-webkit-line-clamp:1}.hceuRc{-webkit-box-orient:vertical;display:-webkit-box;-webkit-line-clamp:2;overflow:hidden}.fzBvHb{font-weight:700}.DKV0Md,.Z3xoIb{margin-top:18px;}.xvfwl{margin-top:4px}.q0vns a.fl{font-size:12px}.TQc1id .qLRx3b{font-size:14px;line-height:1.58}.HGLrXd{display:inline-block;-webkit-text-size-adjust:none}.q0vns{display:inline-block;padding-bottom:2px;padding-top:1px}.NJjxre{position:absolute;left:0;top:0;width:100%}.M8OgIe .VWCdhc.Mjve0e .q0vns{width:max-content}.VjDLd .TieM1d .tjvcx,.IVvPP .tjvcx,.kno-kp .tjvcx,.VjDLd .kp-wholepage-osrp .tjvcx,#rhs .ss6qqb .tjvcx,#rhs .trNcde .tjvcx{display:inline-block;height:19px;overflow-y:hidden}.ojE3Fb{padding:0;padding-bottom:0;}.ojE3Fb .q0vns{display:flex;overflow:hidden;padding:0;padding-bottom:0;align-items:center;}.ojE3Fb .q0vns a.fl{padding-top:0;font-size:12px;line-height:18px;}.GvPZzd{font-size:12px;line-height:18px;}.dTxz9{padding-right:38px}.iG7WGe{color:#202124;padding:0;text-align:center;width:16px}.VuuXrf{color:#202124;font-size:14px;display:block;line-height:20px;white-space:nowrap;}.qncq2c{font-size:12px;line-height:16px;margin-left:6px}.CA5RN{overflow:hidden}.K2VDSb{display:flex;flex-direction:row}.H9lube{background-color:#f1f3f4;border:1px solid #dadce0;border-radius:50%;display:inline-flex;justify-content:center;align-items:center;height:26px;width:26px;margin-right:12px;flex-shrink:0;vertical-align:middle;}.fJOpI.H9lube{background-color:#e2eeff;border:1px solid #e2eeff}.P1UpZb{background-color:#f1f3f4;border:1px solid #ecedef}.eqA2re.NjwKYd{margin-right:0}.Vwoesf:not(.oRVWZ){display:inline-block}.Vwoesf{vertical-align:middle}.XNo5Ab.XNo5Ab{display:block;}.lWlVCe{border-radius:50%}.bJVp8c{color:#0060f0}.Jj3Uob{color:#0060f0;}.ob9lvb{color:#4d5156}.ob9lvb.HCMUuf{color:var(–IXoxUe)}.ylgVCe{color:#4d5156}.B6fmyf{position:absolute;top:0;height:0;visibility:hidden;white-space:nowrap;width:100%}.B6fmyf.Mg1HEd{height:auto}.ljeAnf{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical}.byrV5b{align-items:center;display:flex;flex-direction:row}.sBJG1d{display:flex;flex-direction:row;justify-content:center}.kDmHO{align-items:center;display:flex;flex-direction:column}.lR4vec{display:flex;flex-direction:column;justify-content:center}.xTEyc{align-items:start;display:flex;flex-direction:row}.OjFzvd{display:flex;flex-direction:row;justify-content:start}.YIPhrb{align-items:start;display:flex;flex-direction:column}.BToiNc{display:flex;flex-direction:column;justify-content:start}.E4bmEc .Va021{flex:1 1 100%}.E4bmEc .Y76LGf{flex:1 1 calc(50% – 4px)}

Jak poslat zboží na reklamaci : .wDYxhc{clear:both}.cUnQKe .wDYxhc,.related-question-pair .wDYxhc,.M8OgIe .fm06If .wDYxhc{clear:none}html .dG2XIf .xpdclose .LKPcQc,html .dG2XIf .xpdopen .viOShc{padding-top:0;}.garHBe{color:var(–COEmY);font-size:20px;line-height:1.3;position:relative}.garHBe a{color:var(–COEmY)}.xpdopen .Hhmu2e{overflow:inherit}.xpdclose .a84NUc:not(:empty),.xpdopen .CQKTwc:not(:empty){border-top:solid 1px #ebebeb;border-radius:0}.xpdclose .pmYXee .a84NUc:not(:empty),.xpdopen .pmYXee .CQKTwc:not(:empty){border-top:none}.cAn2Qb .a84NUc:not(:empty),.cAn2Qb .CQKTwc:not(:empty){border-top:none}.SHa8ve{display:none}.xpdclose .TOfaBb.SHa8ve,.xpdopen .LL5J7d.SHa8ve{display:block}.rKR6H{padding-top:0.1px}.xpdclose .oHglmf,.xpdopen .xzPb7d{padding-bottom:16px}.xpdclose .kp-header .oHglmf,.xpdopen .kp-header .xzPb7d{padding-bottom:0}.c2xzTb .xpdclose .oHglmf,.c2xzTb .xpdopen .xzPb7d{padding-bottom:0}.HSryR .xpdclose .oHglmf,.HSryR .xpdopen .xzPb7d{padding-bottom:0}.Wnoohf .xpdopen .yp1CPe,.OJXvsb .xpdclose .siXlze{padding-bottom:16px}.Wnoohf .xpdopen .yp1CPe .xpdbox g-more-link{top:28px}.Wnoohf .xpdclose .wDYxhc.xsZWvb,.Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}.OJXvsb .xpdclose .wDYxhc.siXlze{padding-bottom:16px}#rhs .dG2XIf .xpdclose .LKPcQc,#rhs .dG2XIf .xpdopen .viOShc{padding-top:0}#rhs .Wnoohf .xpdopen .yp1CPe,#rhs .OJXvsb .xpdclose .siXlze{padding-bottom:15px}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb.ecRggb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh.ecRggb,#rhs .dG2XIf .ecRggb{padding-bottom:15px}.ecRggb{background-color:#fff;box-shadow:none;border:1px solid #dadce0;border-radius:8px;margin:0 0 16px 0}.Jb0Zif .UiGGAb.ILfuVd,.ILfuVd{font-size:16px;line-height:24px;}.fm06If .ILfuVd.NA6bn,.c2xzTb .ILfuVd.duSGDe,.c2xzTb .ILfuVd.NA6bn.c3biWd{font-size:14px;line-height:1.58;}.c2xzTb .zloOqf{font-size:16px;margin-bottom:16px;margin-top:-8px;}.FLWspc{margin:16px}.LFYdN{font-size:16px;margin:16px}.trNcde .ILfuVd{color:var(–bbQxAb);font-family:Google Sans,arial,sans-serif;font-size:14px;line-height:22px}.HSryR .ILfuVd{line-height:1.5}.ss6qqb .ILfuVd,.ss6qqb .UiGGAb.ILfuVd{font-size:14px;line-height:22px}.c2xzTb .qLYAZd{margin:16px 16px 16px 0;}.d9FyLd{padding:0 0 10px}.hgKElc{padding:0 8px 0 0}.kX21rb{font-size:12px;line-height:1.34;display:inline-block;font-family:Google Sans,arial,sans-serif;padding-right:0;white-space:nowrap}.SPV4pd{display:flex;overflow-x:auto}.SPV4pd::-webkit-scrollbar{display:none}.Vjskue{margin-left:8px}.JT9o0,.ZnIJV{align-items:center;border:1px solid var(–mXZkqc);border-radius:16px;box-sizing:border-box;color:#1a73e8;cursor:pointer;display:flex;height:32px;margin-bottom:16px}.BkHX0d{font-family:Google Sans,arial,sans-serif-medium,sans-serif;font-size:14px;line-height:20px;padding-right:20px;text-align:center;white-space:nowrap}.xv1D5b{display:block;padding:0 8px 0 12px;width:18px;height:18px}.LGOjhe{overflow:hidden;padding-bottom:20px}.trNcde .LGOjhe{overflow:visible}.SALvLe .LGOjhe,.Jb0Zif .LGOjhe,.HSryR .LGOjhe,.IVvPP .LGOjhe{padding:0 0 10px;margin:10px 0 0 0}.s6JM6d .SALvLe .LGOjhe{margin-top:12px;}.s6JM6d .HSryR .LGOjhe{margin-top:12px;padding-bottom:20px}#res .Jb0Zif .qDOt0b h3,.IVvPP .qDOt0b h3{font-size:16px;line-height:1.375}.Jb0Zif .qDOt0b .iUh30,.IVvPP .qDOt0b .iUh30{font-size:14px;line-height:1.58}.IVvPP .qDOt0b{border-bottom:1px solid var(–gS5jXb);padding-bottom:6px}.rjOVwe.ILfuVd{font-size:16px;line-height:20px}.dG2XIf .rjOVwe{padding-top:22px;padding-bottom:0;margin-bottom:1px}.xWd7I{padding-top:12px;}.ILfuVd.NA6bn,.ILfuVd.duSGDe,.ILfuVd.UiGGAb,.IVvPP .ILfuVd{font-size:14px;line-height:22px}.n6SJS .ILfuVd{font-size:14px}.ILfuVd.NA6bn,.ILfuVd.duSGDe,.ILfuVd.UiGGAb,.IVvPP .ILfuVd{line-height:20px}.xpd-wa .g-blk{margin:initial}.xpd-wa .dG2XIf{border:initial;box-shadow:none}.fm06If .ILfuVd,.c2xzTb .ILfuVd,.Jb0Zif .c2xzTb .ILfuVd{font-family:Google Sans,arial,sans-serif;color:var(–YLNNHc)}.fm06If .ILfuVd,.c2xzTb .ILfuVd,.Jb0Zif .c2xzTb .ILfuVd{font-size:20px;line-height:28px}.cUnQKe .ILfuVd,.cUnQKe .UiGGAb.ILfuVd,.w5mTAe .ILfuVd,.W0urI .ILfuVd{color:var(–bbQxAb);font-family:Google Sans,arial,sans-serif;font-size:16px;line-height:24px}.fm06If .ILfuVd b,.trNcde .ILfuVd b,.cUnQKe .ILfuVd b,.c2xzTb .ILfuVd b,.w5mTAe .ILfuVd b,.W0urI .ILfuVd b{background-color:#d3e3fd;color:#040c28;font-weight:500}@
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Zboží můžete reklamovat zpravidla u prodávajícího, a to jak osobně, tak poštou. Pokud v záručním listě nebo v potvrzení o povinnostech prodávajícího z vad zboží najdete uveden konkrétní servis a zboží chcete opravit, můžete se s reklamací obrátit i na něj. V jakém stavu musí být zboží, které k reklamaci předložíte
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Je nutné mít při reklamaci produktu s sebou doklad o zaplacení Ne, při reklamování produktu není nutné mít s sebou doklad. Postačí nám Váš e-mail, číslo objednávky či sériové číslo produktu.
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V případě, že chce zákazník zboží vrátit, musí obchodníkovi jasně oznámit, že využívá své právo na odstoupení od smlouvy. To může udělat například zasláním e-mailu nebo vyplněním online formuláře na webu obchodníka. Zákazník musí odstoupení od smlouvy obchodníkovi oznámit do 14 dnů poté, co zboží převezme.
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Jak reklamovat zakoupené zboží

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Zboží můžete reklamovat zpravidla u prodávajícího, a to jak osobně, tak poštou. Pokud v záručním listě nebo v potvrzení o povinnostech prodávajícího z vad zboží najdete uveden konkrétní servis a zboží chcete opravit, můžete se s reklamací obrátit i na něj.
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Při uplatňování reklamace stačí prokázat, že spotřebitel u prodejce věc zakoupil. To lze například výpisem z účtu při platbě kartou či převodem, staršími reklamačními protokoly, originálním obalem, specifičností zboží (nikdo jiný ho neprodává), v krajním případě i svědeckou výpovědí.
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přes aplikaci “Sledovat zásilku“ na webu České pošty, s.p. se po vyplnění podacího čísla zásilky objeví možnost reklamovat (tlačítko „Reklamovat zásilku“) přes mobilní aplikace Pošta Online, kde v detailu zásilky v záložce "Možnosti" zvolíte možnost "Reklamace"
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.wDYxhc{clear:both}.cUnQKe .wDYxhc,.related-question-pair .wDYxhc,.M8OgIe .fm06If .wDYxhc{clear:none}html .dG2XIf .xpdclose .LKPcQc,html .dG2XIf .xpdopen .viOShc{padding-top:0;}.garHBe{color:var(–COEmY);font-size:20px;line-height:1.3;position:relative}.garHBe a{color:var(–COEmY)}.xpdopen .Hhmu2e{overflow:inherit}.xpdclose .a84NUc:not(:empty),.xpdopen .CQKTwc:not(:empty){border-top:solid 1px #ebebeb;border-radius:0}.xpdclose .pmYXee .a84NUc:not(:empty),.xpdopen .pmYXee .CQKTwc:not(:empty){border-top:none}.cAn2Qb .a84NUc:not(:empty),.cAn2Qb .CQKTwc:not(:empty){border-top:none}.SHa8ve{display:none}.xpdclose .TOfaBb.SHa8ve,.xpdopen .LL5J7d.SHa8ve{display:block}.rKR6H{padding-top:0.1px}.xpdclose .oHglmf,.xpdopen .xzPb7d{padding-bottom:16px}.xpdclose .kp-header .oHglmf,.xpdopen .kp-header .xzPb7d{padding-bottom:0}.c2xzTb .xpdclose .oHglmf,.c2xzTb .xpdopen .xzPb7d{padding-bottom:0}.HSryR .xpdclose .oHglmf,.HSryR .xpdopen .xzPb7d{padding-bottom:0}.Wnoohf .xpdopen .yp1CPe,.OJXvsb .xpdclose .siXlze{padding-bottom:16px}.Wnoohf .xpdopen .yp1CPe .xpdbox g-more-link{top:28px}.Wnoohf .xpdclose .wDYxhc.xsZWvb,.Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}.OJXvsb .xpdclose .wDYxhc.siXlze{padding-bottom:16px}#rhs .dG2XIf .xpdclose .LKPcQc,#rhs .dG2XIf .xpdopen .viOShc{padding-top:0}#rhs .Wnoohf .xpdopen .yp1CPe,#rhs .OJXvsb .xpdclose .siXlze{padding-bottom:15px}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb.ecRggb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh.ecRggb,#rhs .dG2XIf .ecRggb{padding-bottom:15px}.ecRggb{background-color:#fff;box-shadow:none;border:1px solid #dadce0;border-radius:8px;margin:0 0 16px 0}.u9iNfb{margin-left:-20px}.ZGh7Vc{display:inline-block;margin-top:6px}.di3YZe{font-size:16px;margin-bottom:20px;line-height:1.375;font-family:Google Sans,arial,sans-serif}.RqBzHd{padding:0 20px}.TrT0Xe{margin-bottom:4px}.co8aDb{margin-bottom:12px;}.i8Z77e .TrT0Xe{list-style-type:disc}.X5LH0c .TrT0Xe{list-style:inherit}.truncation-information:link,.truncation-information:visited{color:var(–JKqx2);font-size:14px;line-height:1.58;}.c2xzTb .co8aDb{font-family:Google Sans,arial,sans-serif}.XZAt2e{font-size:14px;display:inline-block;padding-top:10px;margin-left:-20px;}.Od5Jsd{display:inline-block;font-size:12px;line-height:1.34;color:var(–IXoxUe);margin-top:6px}.rvIhN{display:inline-block;font-size:14px;color:var(–IXoxUe);margin-left:5px;margin-right:5px}.FV85tb{font-size:12px;margin-bottom:0;margin-top:4px}.TK6JBe{font-size:12px;font-color:var(–IXoxUe);padding-left:4px}.BqZivd{margin-left:4px;margin-right:4px;font-size:10px}.Q29QOb{padding-right:5px}.FObuKc{border:1px solid var(–mXZkqc);border-radius:8px;margin:0 -20px}.RbVal{text-decoration:underline}.vHWNec{color:var(–bbQxAb);display:flex;padding:8px 16px}.GvDv7e{padding-right:4px}Jak odeslat zásilku přes Z-BOX

  1. Opatřete zásilku podacím heslem. Zboží správně zabalte.
  2. Začíná to v aplikaci Zásilkovna. Zobrazí se vám 6místné podací heslo.
  3. Na místě u Z-BOXu. Zapněte si na telefonu mobilní data, Bluetooth a polohové služby.
  4. Vložte do Z-BOXu zásilku.

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Na co mám narok při reklamaci : .wDYxhc{clear:both}.cUnQKe .wDYxhc,.related-question-pair .wDYxhc,.M8OgIe .fm06If .wDYxhc{clear:none}html .dG2XIf .xpdclose .LKPcQc,html .dG2XIf .xpdopen .viOShc{padding-top:0;}.garHBe{color:var(–COEmY);font-size:20px;line-height:1.3;position:relative}.garHBe a{color:var(–COEmY)}.xpdopen .Hhmu2e{overflow:inherit}.xpdclose .a84NUc:not(:empty),.xpdopen .CQKTwc:not(:empty){border-top:solid 1px #ebebeb;border-radius:0}.xpdclose .pmYXee .a84NUc:not(:empty),.xpdopen .pmYXee .CQKTwc:not(:empty){border-top:none}.cAn2Qb .a84NUc:not(:empty),.cAn2Qb .CQKTwc:not(:empty){border-top:none}.SHa8ve{display:none}.xpdclose .TOfaBb.SHa8ve,.xpdopen .LL5J7d.SHa8ve{display:block}.rKR6H{padding-top:0.1px}.xpdclose .oHglmf,.xpdopen .xzPb7d{padding-bottom:16px}.xpdclose .kp-header .oHglmf,.xpdopen .kp-header .xzPb7d{padding-bottom:0}.c2xzTb .xpdclose .oHglmf,.c2xzTb .xpdopen .xzPb7d{padding-bottom:0}.HSryR .xpdclose .oHglmf,.HSryR .xpdopen .xzPb7d{padding-bottom:0}.Wnoohf .xpdopen .yp1CPe,.OJXvsb .xpdclose .siXlze{padding-bottom:16px}.Wnoohf .xpdopen .yp1CPe .xpdbox g-more-link{top:28px}.Wnoohf .xpdclose .wDYxhc.xsZWvb,.Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}.OJXvsb .xpdclose .wDYxhc.siXlze{padding-bottom:16px}#rhs .dG2XIf .xpdclose .LKPcQc,#rhs .dG2XIf .xpdopen .viOShc{padding-top:0}#rhs .Wnoohf .xpdopen .yp1CPe,#rhs .OJXvsb .xpdclose .siXlze{padding-bottom:15px}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb.ecRggb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh.ecRggb,#rhs .dG2XIf .ecRggb{padding-bottom:15px}.ecRggb{background-color:#fff;box-shadow:none;border:1px solid #dadce0;border-radius:8px;margin:0 0 16px 0}.Jb0Zif .UiGGAb.ILfuVd,.ILfuVd{font-size:16px;line-height:24px;}.fm06If .ILfuVd.NA6bn,.c2xzTb .ILfuVd.duSGDe,.c2xzTb .ILfuVd.NA6bn.c3biWd{font-size:14px;line-height:1.58;}.c2xzTb .zloOqf{font-size:16px;margin-bottom:16px;margin-top:-8px;}.FLWspc{margin:16px}.LFYdN{font-size:16px;margin:16px}.trNcde .ILfuVd{color:var(–bbQxAb);font-family:Google Sans,arial,sans-serif;font-size:14px;line-height:22px}.HSryR .ILfuVd{line-height:1.5}.ss6qqb .ILfuVd,.ss6qqb .UiGGAb.ILfuVd{font-size:14px;line-height:22px}.c2xzTb .qLYAZd{margin:16px 16px 16px 0;}.d9FyLd{padding:0 0 10px}.hgKElc{padding:0 8px 0 0}.kX21rb{font-size:12px;line-height:1.34;display:inline-block;font-family:Google Sans,arial,sans-serif;padding-right:0;white-space:nowrap}.SPV4pd{display:flex;overflow-x:auto}.SPV4pd::-webkit-scrollbar{display:none}.Vjskue{margin-left:8px}.JT9o0,.ZnIJV{align-items:center;border:1px solid var(–mXZkqc);border-radius:16px;box-sizing:border-box;color:#1a73e8;cursor:pointer;display:flex;height:32px;margin-bottom:16px}.BkHX0d{font-family:Google Sans,arial,sans-serif-medium,sans-serif;font-size:14px;line-height:20px;padding-right:20px;text-align:center;white-space:nowrap}.xv1D5b{display:block;padding:0 8px 0 12px;width:18px;height:18px}.LGOjhe{overflow:hidden;padding-bottom:20px}.trNcde .LGOjhe{overflow:visible}.SALvLe .LGOjhe,.Jb0Zif .LGOjhe,.HSryR .LGOjhe,.IVvPP .LGOjhe{padding:0 0 10px;margin:10px 0 0 0}.s6JM6d .SALvLe .LGOjhe{margin-top:12px;}.s6JM6d .HSryR .LGOjhe{margin-top:12px;padding-bottom:20px}#res .Jb0Zif .qDOt0b h3,.IVvPP .qDOt0b h3{font-size:16px;line-height:1.375}.Jb0Zif .qDOt0b .iUh30,.IVvPP .qDOt0b .iUh30{font-size:14px;line-height:1.58}.IVvPP .qDOt0b{border-bottom:1px solid var(–gS5jXb);padding-bottom:6px}.rjOVwe.ILfuVd{font-size:16px;line-height:20px}.dG2XIf .rjOVwe{padding-top:22px;padding-bottom:0;margin-bottom:1px}.xWd7I{padding-top:12px;}.ILfuVd.NA6bn,.ILfuVd.duSGDe,.ILfuVd.UiGGAb,.IVvPP .ILfuVd{font-size:14px;line-height:22px}.n6SJS .ILfuVd{font-size:14px}.ILfuVd.NA6bn,.ILfuVd.duSGDe,.ILfuVd.UiGGAb,.IVvPP .ILfuVd{line-height:20px}.xpd-wa .g-blk{margin:initial}.xpd-wa .dG2XIf{border:initial;box-shadow:none}.fm06If .ILfuVd,.c2xzTb .ILfuVd,.Jb0Zif .c2xzTb .ILfuVd{font-family:Google Sans,arial,sans-serif;color:var(–YLNNHc)}.fm06If .ILfuVd,.c2xzTb .ILfuVd,.Jb0Zif .c2xzTb .ILfuVd{font-size:20px;line-height:28px}.cUnQKe .ILfuVd,.cUnQKe .UiGGAb.ILfuVd,.w5mTAe .ILfuVd,.W0urI .ILfuVd{color:var(–bbQxAb);font-family:Google Sans,arial,sans-serif;font-size:16px;line-height:24px}.fm06If .ILfuVd b,.trNcde .ILfuVd b,.cUnQKe .ILfuVd b,.c2xzTb .ILfuVd b,.w5mTAe .ILfuVd b,.W0urI .ILfuVd b{background-color:#d3e3fd;color:#040c28;font-weight:500}@media (forced-colors:active){.fm06If .ILfuVd b,.c2xzTb .ILfuVd b,.trNcde .ILfuVd b,.cUnQKe .ILfuVd b,.w5mTAe .ILfuVd b,.W0urI .ILfuVd b{background-color:Mark;color:MarkText}}.IiOSLb .rsGxI.Ww4FFb,.Ww4FFb{background-color:var(–xhUGwc);border-radius:0px;border-width:0;box-shadow:none}.Ww4FFb .mnr-c:not(:empty),.mnr-c:not(:empty) .Ww4FFb,.Ww4FFb .Ww4FFb{box-shadow:none;margin-bottom:0px}.vt6azd{margin:0px 0px 8px}.vt6azd{margin:0px 0px 30px}.CBvvz{margin:-var(–sds-sys-measurement–space-sm) 0px 0px}.CBvvz{margin:-30px 0px 0px}
Prodejce odpovídá za vady, které byly na věci při převzetí a má se za to, že vada, která se vyskytne do 6 měsíců, byla na věci už v době převzetí. Nárok na výměnu věci (nebo její součásti), pokud to není povaze vady nepřiměřené nebo neúměrné (např. vadu lze snadno odstranit ihned), jinak oprava (odstranění vady).
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Jak postupovat při reklamaci zboží z internetu : .wDYxhc{clear:both}.cUnQKe .wDYxhc,.related-question-pair .wDYxhc,.M8OgIe .fm06If .wDYxhc{clear:none}html .dG2XIf .xpdclose .LKPcQc,html .dG2XIf .xpdopen .viOShc{padding-top:0;}.garHBe{color:var(–COEmY);font-size:20px;line-height:1.3;position:relative}.garHBe a{color:var(–COEmY)}.xpdopen .Hhmu2e{overflow:inherit}.xpdclose .a84NUc:not(:empty),.xpdopen .CQKTwc:not(:empty){border-top:solid 1px #ebebeb;border-radius:0}.xpdclose .pmYXee .a84NUc:not(:empty),.xpdopen .pmYXee .CQKTwc:not(:empty){border-top:none}.cAn2Qb .a84NUc:not(:empty),.cAn2Qb .CQKTwc:not(:empty){border-top:none}.SHa8ve{display:none}.xpdclose .TOfaBb.SHa8ve,.xpdopen .LL5J7d.SHa8ve{display:block}.rKR6H{padding-top:0.1px}.xpdclose .oHglmf,.xpdopen .xzPb7d{padding-bottom:16px}.xpdclose .kp-header .oHglmf,.xpdopen .kp-header .xzPb7d{padding-bottom:0}.c2xzTb .xpdclose .oHglmf,.c2xzTb .xpdopen .xzPb7d{padding-bottom:0}.HSryR .xpdclose .oHglmf,.HSryR .xpdopen .xzPb7d{padding-bottom:0}.Wnoohf .xpdopen .yp1CPe,.OJXvsb .xpdclose .siXlze{padding-bottom:16px}.Wnoohf .xpdopen .yp1CPe .xpdbox g-more-link{top:28px}.Wnoohf .xpdclose .wDYxhc.xsZWvb,.Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}.OJXvsb .xpdclose .wDYxhc.siXlze{padding-bottom:16px}#rhs .dG2XIf .xpdclose .LKPcQc,#rhs .dG2XIf .xpdopen .viOShc{padding-top:0}#rhs .Wnoohf .xpdopen .yp1CPe,#rhs .OJXvsb .xpdclose .siXlze{padding-bottom:15px}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb.ecRggb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh.ecRggb,#rhs .dG2XIf .ecRggb{padding-bottom:15px}.ecRggb{background-color:#fff;box-shadow:none;border:1px solid #dadce0;border-radius:8px;margin:0 0 16px 0}.c2xzTb .kno-mrg,.ruTcId .kno-mrg{margin-bottom:24px;padding:0}.kno-mrg{position:relative;overflow:hidden}.SozcC{padding:0 0 16px 20px}#rhs .kno-mrg{border-top-right-radius:8px}#rhs .kno-mrg:not(.kno-mrg-si){border-top-left-radius:8px}.kno-mrg .wDYxhc{display:inline}.kno-mrg-si{float:right}.ss6qqb .kno-mrg{margin:0 16px 16px 16px}.M8OgIe .kno-mrg-si,.s6JM6d .kno-mrg-si{margin-left:20px;padding:0}.c2xzTb .kno-mrg-si,.ruTcId .kno-mrg-si{margin-bottom:16px}.c2xzTb .kno-mrg-si{border-top-right-radius:8px;overflow:hidden}#rhs .ss6qqb .kno-mrg{margin:0 0 16px 0}#rhs .u7yw9 .kno-mrg{margin:0}.EgHeA{margin:0 16px;padding-top:16px}.GHGvIc{border-radius:8px;line-height:8px;overflow:hidden;position:relative}.xte2qe{display:flex}.OXEsB{border-radius:8px;overflow:hidden}.OXEsB .Xn9Tkc{border-top-left-radius:8px}.OXEsB .oGwWse{border-top-right-radius:8px}.OXEsB .y0jvId{border-bottom-right-radius:8px}.OXEsB .lM9tvf{border-bottom-left-radius:8px}.o6uAG{border-radius:12px;overflow:hidden}.o6uAG .Xn9Tkc{border-top-left-radius:12px}.o6uAG .oGwWse{border-top-right-radius:12px}.o6uAG .y0jvId{border-bottom-right-radius:12px}.o6uAG .lM9tvf{border-bottom-left-radius:12px}.l5X1Ye{border-radius:16px;overflow:hidden}.l5X1Ye .Xn9Tkc{border-top-left-radius:16px}.l5X1Ye .oGwWse{border-top-right-radius:16px}.l5X1Ye .y0jvId{border-bottom-right-radius:16px}.l5X1Ye .lM9tvf{border-bottom-left-radius:16px}.HdBr8{overflow:visible}#rhs .LEsW6e .RYdNQb{margin-right:15px}.eA0Zlc{vertical-align:top;display:inline-block;margin:0;position:relative}html.zAoYTe .eA0Zlc:focus-within{outline:-webkit-focus-ring-color auto 1px}.JX86yc{display:inline-block}.eA0Zlc:not(.JX86yc){overflow:hidden}.c2xzTb .JX86yc:focus-within{outline:none}html.zAoYTe .c2xzTb .JX86yc a:focus{outline-offset:-1px;z-index:100;position:relative}.M8OgIe .eA0Zlc.qN5nNb{margin-right:4px;margin-bottom:4px}.M8OgIe .ifM9O .GMCzAd,.hvs42d .GMCzAd{border-radius:0}.WghbWd{cursor:pointer}.eA0Zlc.qN5nNb{margin-right:2px;margin-bottom:2px}.eA0Zlc.ITO9Cc{margin-right:2px;margin-bottom:2px}.eA0Zlc.LyIfQ{margin-right:10px;margin-bottom:10px}.oRnkrf.LyIfQ{margin-bottom:10px}.eA0Zlc.U1K9Vc{padding:10px;overflow:visible}.eA0Zlc.U1K9Vc .srrRv{background-color:transparent;border:2px solid;border-color:#1a73e8;border-radius:16px;box-sizing:border-box;pointer-events:none;height:100%;left:0;opacity:1;position:absolute;top:0;width:100%}.eA0Zlc.U1K9Vc .ywd3Gc.srrRv{width:calc(100% – 16px);height:calc(100% – 16px);border-radius:14px;left:8px;top:8px}.eA0Zlc.U1K9Vc:focus-within{outline:none}.eA0Zlc.bi-io{border-bottom:1px solid #fff;border-right:1px solid #fff;left:0;top:0;z-index:1}g-inner-card.xIfh4d{margi
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Kde a jak uplatnit reklamaci

Reklamaci můžete uplatnit přímo u e-shopu, na jeho na provozovně nebo také u autorizovaného servisu, který je uveden v záručním listu. O uplatnění reklamace si nechte vždy vystavit písemné potvrzení, které bude obsahovat datum reklamace, čeho se týká a požadovaný způsob jejího vyřízení.
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Jak správně zamítnout reklamaci

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Jestliže reklamaci zamítnul přímo prodávající, je vhodné se s ním nejprve dohodnout. V takovém případě doporučujeme prodávajícímu zaslat písemný nesouhlas se zamítnutím reklamace ve formě doporučeného dopisu (tzv. na dodejku) a požádat ho o opětovné posouzení.
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Nákup v kamenném obchodě

Pokud zákazník zboží nakoupí v kamenném obchodě, nemá podle zákona právo na odstoupení od smlouvy do 14 dnů. Je to dáno tím, že má zákazník možnost prohlédnout si přímo na prodejně kupované zboží a o koupi se informovaně rozhodnout přímo v prodejně.
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Odstoupí-li spotřebitel od smlouvy, musí mu prodejce vrátit veškeré peněžní prostředky, včetně nákladů na dodání zboží (typicky poštovné), které od něho na základě smlouvy obdržel. Nejzazší lhůta je 14 dnů po odstoupení. Zákon dokonce určuje způsob vracení.
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Při uplatňování reklamace stačí prokázat, že spotřebitel u prodejce věc zakoupil. To lze například výpisem z účtu při platbě kartou či převodem, staršími reklamačními protokoly, originálním obalem, specifičností zboží (nikdo jiný ho neprodává), v krajním případě i svědeckou výpovědí.
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