Antwort How to do a balanced scorecard? Weitere Antworten – How to prepare a balanced scorecard

How to do a balanced scorecard?

Build Your Purpose Statement. A purpose statement clearly communicates how you'll be different than your competitors, and it should include three different aspects: Objective + Advantage + Scope.
Design Your Change Agenda.
Make a Map.
Create Great Measures.
Launch Some Initiatives.

The balanced scorecard involves measuring four main aspects of a business: Learning and growth, business processes, customers, and finance. BSCs allow companies to pool information in a single report, to provide information into service and quality in addition to financial performance, and to help improve efficiencies.Seven points you should know when creating a balanced scorecard in Excel

Board. The Board (or Dashboard) gives us a big picture view of our strategic vision through four perspectives:
Strategic Goals.
Actions and Observations.
Metrics.
Target.
Schedule.
Responsibility.

What are the 7 main elements of the balanced scorecard : The seven main elements of a balanced scorecard are:

Customer value.
Internal processes.
Innovation and improvement.
Organizational learning goals.
Financial metrics.
Operations, and.
Strategic goals.

How do I create a simple scorecard

Outline your purpose.
Create specific objectives and performance measures.
Strategically map each perspective.
Analyze performance.
Share and communicate results.
Develop strategic changes and initiatives.
Implement the changes.

What is an example of a balanced scorecard : .wDYxhc{clear:both}.cUnQKe .wDYxhc,.related-question-pair .wDYxhc,.M8OgIe .fm06If .wDYxhc{clear:none}html .dG2XIf .xpdclose .LKPcQc,html .dG2XIf .xpdopen .viOShc{padding-top:0;}.garHBe{color:var(–COEmY);font-size:20px;line-height:1.3;position:relative}.garHBe a{color:var(–COEmY)}.xpdopen .Hhmu2e{overflow:inherit}.xpdclose .a84NUc:not(:empty),.xpdopen .CQKTwc:not(:empty){border-top:solid 1px #ebebeb;border-radius:0}.xpdclose .pmYXee .a84NUc:not(:empty),.xpdopen .pmYXee .CQKTwc:not(:empty){border-top:none}.cAn2Qb .a84NUc:not(:empty),.cAn2Qb .CQKTwc:not(:empty){border-top:none}.SHa8ve{display:none}.xpdclose .TOfaBb.SHa8ve,.xpdopen .LL5J7d.SHa8ve{display:block}.rKR6H{padding-top:0.1px}.xpdclose .oHglmf,.xpdopen .xzPb7d{padding-bottom:16px}.xpdclose .kp-header .oHglmf,.xpdopen .kp-header .xzPb7d{padding-bottom:0}.c2xzTb .xpdclose .oHglmf,.c2xzTb .xpdopen .xzPb7d{padding-bottom:0}.HSryR .xpdclose .oHglmf,.HSryR .xpdopen .xzPb7d{padding-bottom:0}.Wnoohf .xpdopen .yp1CPe,.OJXvsb .xpdclose .siXlze{padding-bottom:16px}.Wnoohf .xpdopen .yp1CPe .xpdbox g-more-link{top:28px}.Wnoohf .xpdclose .wDYxhc.xsZWvb,.Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}.OJXvsb .xpdclose .wDYxhc.siXlze{padding-bottom:16px}#rhs .dG2XIf .xpdclose .LKPcQc,#rhs .dG2XIf .xpdopen .viOShc{padding-top:0}#rhs .Wnoohf .xpdopen .yp1CPe,#rhs .OJXvsb .xpdclose .siXlze{padding-bottom:15px}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb.ecRggb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh.ecRggb,#rhs .dG2XIf .ecRggb{padding-bottom:15px}.ecRggb{background-color:#fff;box-shadow:none;border:1px solid #dadce0;border-radius:8px;margin:0 0 16px 0}.c2xzTb .kno-mrg,.ruTcId .kno-mrg{margin-bottom:24px;padding:0}.kno-mrg{position:relative;overflow:hidden}.SozcC{padding:0 0 16px 20px}#rhs .kno-mrg{border-top-right-radius:8px}#rhs .kno-mrg:not(.kno-mrg-si){border-top-left-radius:8px}.kno-mrg .wDYxhc{display:inline}.kno-mrg-si{float:right}.ss6qqb .kno-mrg{margin:0 16px 16px 16px}.M8OgIe .kno-mrg-si,.s6JM6d .kno-mrg-si{margin-left:20px;padding:0}.c2xzTb .kno-mrg-si,.ruTcId .kno-mrg-si{margin-bottom:16px}.c2xzTb .kno-mrg-si{border-top-right-radius:8px;overflow:hidden}#rhs .ss6qqb .kno-mrg{margin:0 0 16px 0}#rhs .u7yw9 .kno-mrg{margin:0}.EgHeA{margin:0 16px;padding-top:16px}.GHGvIc{border-radius:8px;line-height:8px;overflow:hidden;position:relative}.xte2qe{display:flex}.OXEsB{border-radius:8px;overflow:hidden}.OXEsB .Xn9Tkc{border-top-left-radius:8px}.OXEsB .oGwWse{border-top-right-radius:8px}.OXEsB .y0jvId{border-bottom-right-radius:8px}.OXEsB .lM9tvf{border-bottom-left-radius:8px}.o6uAG{border-radius:12px;overflow:hidden}.o6uAG .Xn9Tkc{border-top-left-radius:12px}.o6uAG .oGwWse{border-top-right-radius:12px}.o6uAG .y0jvId{border-bottom-right-radius:12px}.o6uAG .lM9tvf{border-bottom-left-radius:12px}.l5X1Ye{border-radius:16px;overflow:hidden}.l5X1Ye .Xn9Tkc{border-top-left-radius:16px}.l5X1Ye .oGwWse{border-top-right-radius:16px}.l5X1Ye .y0jvId{border-bottom-right-radius:16px}.l5X1Ye .lM9tvf{border-bottom-left-radius:16px}.HdBr8{overflow:visible}#rhs .LEsW6e .RYdNQb{margin-right:15px}.eA0Zlc{vertical-align:top;display:inline-block;margin:0;position:relative}html.zAoYTe .eA0Zlc:focus-within{outline:-webkit-focus-ring-color auto 1px}.JX86yc{display:inline-block}.eA0Zlc:not(.JX86yc){overflow:hidden}.c2xzTb .JX86yc:focus-within{outline:none}html.zAoYTe .c2xzTb .JX86yc a:focus{outline-offset:-1px;z-index:100;position:relative}.M8OgIe .eA0Zlc.qN5nNb{margin-right:4px;margin-bottom:4px}.M8OgIe .ifM9O .GMCzAd,.hvs42d .GMCzAd{border-radius:0}.WghbWd{cursor:pointer}.eA0Zlc.qN5nNb{margin-right:2px;margin-bottom:2px}.eA0Zlc.ITO9Cc{margin-right:2px;margin-bottom:2px}.eA0Zlc.LyIfQ{margin-right:10px;margin-bottom:10px}.oRnkrf.LyIfQ{margin-bottom:10px}.eA0Zlc.U1K9Vc{padding:10px;overflow:visible}.eA0Zlc.U1K9Vc .srrRv{background-color:transparent;border:2px solid;border-color:#1a73e8;border-radius:16px;box-sizing:border-box;pointer-events:none;height:100%;left:0;opacity:1;position:absolute;top:0;width:100%}.eA0Zlc.U1K9Vc .ywd3Gc.srrRv{width:calc(100% – 16px);height:calc(100% – 16px);border-radius:14px;left:8px;top:8px}.eA0Zlc.U1K9Vc:focus-within{outline:none}.eA0Zlc.bi-io{border-bottom:1px solid #fff;border-right:1px solid #fff;left:0;top:0;z-index:1}g-inner-card.xIfh4d{margin-right:4px
;position:relative;border-radius:0;border:none;}div.eA0Zlc:first-child g-inner-card.xIfh4d,div.eA0Zlc:first-child g-inner-card.xIfh4d video{-webkit-border-top-left-radius:8px;-webkit-border-bottom-left-radius:8px;}div.eA0Zlc:last-of-type g-inner-card.xIfh4d,div.eA0Zlc:last-of-type g-inner-card.xIfh4d video{-webkit-border-top-right-radius:8px;-webkit-border-bottom-right-radius:8px;}.s6JM6d .ifM9O .GMCzAd,.cUnQKe .GMCzAd{border-radius:12px;margin:16px}.cUnQKe .GMCzAd{margin:0;}.c2xzTb .ifM9O .GMCzAd{margin:0}.XzTjhb .fm06If .ifM9O .GMCzAd{margin:0}.M8OgIe .XzTjhb .fm06If .ifM9O .GMCzAd{margin:4px 4px 0 0}.f8yzVb{width:calc(50% – 10px);border-radius:8px}.PEPRs{width:calc(25% – 20px);border-radius:16px}.EfhPkd{height:100%;left:0;position:absolute;top:0;width:100%;z-index:100}.rkPjCb{background-color:#fff;border-radius:16px;box-shadow:0 1px 6px 0 rgba(32,33,36,0.28);cursor:pointer;display:none;height:fit-content;padding:8px 8px 12px 8px;position:absolute;top:0;width:fit-content;z-index:102}.RjYw8b{background-image:linear-gradient(-180deg,rgba(0,0,0,0) 50%,rgba(0,0,0,.8) 100%);position:absolute;width:100%;height:100%;left:0;top:0}.eii6dc{background:rgba(0,0,0,.54);border-radius:16px;position:absolute;top:8px;right:8px;height:32px;width:32px}.HyRcxe{padding:15px 15px}.zgRAGb{position:absolute;top:0;right:0}.Ib6ph{position:absolute;top:0;right:1px}.TxERsb{display:flex;justify-content:center}.b1Zhoc{display:none}.BfmEZb{box-sizing:border-box;height:100%;left:0;pointer-events:none;position:absolute;top:0;width:100%}.FnEtTd .srrRv{border:2px solid;border-color:#1a73e8}.XOEbc img{transition:transform 200ms}.dB3j8:not(.qyKxnc) .XOEbc img,html.zAoYTe .FnEtTd:focus-within .XOEbc img{transform:scale(1.15)}.FnEtTd:focus-within{outline:none}html.zAoYTe .FnEtTd:focus-within .BfmEZb{border:2px solid;border-color:#1558d6}.uhHOwf{position:relative}.uhHOwf::after{background-color:rgba(0,0,0,0.03);bottom:0;content:”;display:block;left:0;pointer-events:none;position:absolute;right:0;top:0}.uhHOwf img{display:block}.BYbUcd{overflow:hidden;}.BYbUcd img{height:100%;width:100%}.B68O1d{background-color:rgba(0,0,0,0.54)}
.wDYxhc{clear:both}.cUnQKe .wDYxhc,.related-question-pair .wDYxhc,.M8OgIe .fm06If .wDYxhc{clear:none}html .dG2XIf .xpdclose .LKPcQc,html .dG2XIf .xpdopen .viOShc{padding-top:0;}.garHBe{color:var(–COEmY);font-size:20px;line-height:1.3;position:relative}.garHBe a{color:var(–COEmY)}.xpdopen .Hhmu2e{overflow:inherit}.xpdclose .a84NUc:not(:empty),.xpdopen .CQKTwc:not(:empty){border-top:solid 1px #ebebeb;border-radius:0}.xpdclose .pmYXee .a84NUc:not(:empty),.xpdopen .pmYXee .CQKTwc:not(:empty){border-top:none}.cAn2Qb .a84NUc:not(:empty),.cAn2Qb .CQKTwc:not(:empty){border-top:none}.SHa8ve{display:none}.xpdclose .TOfaBb.SHa8ve,.xpdopen .LL5J7d.SHa8ve{display:block}.rKR6H{padding-top:0.1px}.xpdclose .oHglmf,.xpdopen .xzPb7d{padding-bottom:16px}.xpdclose .kp-header .oHglmf,.xpdopen .kp-header .xzPb7d{padding-bottom:0}.c2xzTb .xpdclose .oHglmf,.c2xzTb .xpdopen .xzPb7d{padding-bottom:0}.HSryR .xpdclose .oHglmf,.HSryR .xpdopen .xzPb7d{padding-bottom:0}.Wnoohf .xpdopen .yp1CPe,.OJXvsb .xpdclose .siXlze{padding-bottom:16px}.Wnoohf .xpdopen .yp1CPe .xpdbox g-more-link{top:28px}.Wnoohf .xpdclose .wDYxhc.xsZWvb,.Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}.OJXvsb .xpdclose .wDYxhc.siXlze{padding-bottom:16px}#rhs .dG2XIf .xpdclose .LKPcQc,#rhs .dG2XIf .xpdopen .viOShc{padding-top:0}#rhs .Wnoohf .xpdopen .yp1CPe,#rhs .OJXvsb .xpdclose .siXlze{padding-bottom:15px}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb.ecRggb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh.ecRggb,#rhs .dG2XIf .ecRggb{padding-bottom:15px}.ecRggb{background-color:#fff;box-shadow:none;border:1px solid #dadce0;border-radius:8px;margin:0 0 16px 0}.Jb0Zif .UiGGAb.ILfuVd,.ILfuVd{font-size:16px;line-height:24px;}.fm06If .ILfuVd.NA6bn,.c2xzTb .ILfuVd.duSGDe,.c2xzTb .ILfuVd.NA6bn.c3biWd{font-size:14px;line-height:1.58;}.c2xzTb .zloOqf{font-size:16px;margin-bottom:16px;margin-top:-8px;}.FLWspc{margin:16px}.LFYdN{font-size:16px;margin:16px}.trNcde .ILfuVd{color:var(–bbQxAb);font-family:Google Sans,arial,sans-serif;font-size:14px;line-height:22px}.HSryR .ILfuVd{line-height:1.5}.ss6qqb .ILfuVd,.ss6qqb .UiGGAb.ILfuVd{font-size:14px;line-height:22px}.c2xzTb .qLYAZd{margin:16px 16px 16px 0;}.d9FyLd{padding:0 0 10px}.hgKElc{padding:0 8px 0 0}.kX21rb{font-size:12px;line-height:1.34;display:inline-block;font-family:Google Sans,arial,sans-serif;padding-right:0;white-space:nowrap}.SPV4pd{display:flex;overflow-x:auto}.SPV4pd::-webkit-scrollbar{display:none}.Vjskue{margin-left:8px}.JT9o0,.ZnIJV{align-items:center;border:1px solid var(–mXZkqc);border-radius:16px;box-sizing:border-box;color:#1a73e8;cursor:pointer;display:flex;height:32px;margin-bottom:16px}.BkHX0d{font-family:Google Sans,arial,sans-serif-medium,sans-serif;font-size:14px;line-height:20px;padding-right:20px;text-align:center;white-space:nowrap}.xv1D5b{display:block;padding:0 8px 0 12px;width:18px;height:18px}.LGOjhe{overflow:hidden;padding-bottom:20px}.trNcde .LGOjhe{overflow:visible}.SALvLe .LGOjhe,.Jb0Zif .LGOjhe,.HSryR .LGOjhe,.IVvPP .LGOjhe{padding:0 0 10px;margin:10px 0 0 0}.s6JM6d .SALvLe .LGOjhe{margin-top:12px;}.s6JM6d .HSryR .LGOjhe{margin-top:12px;padding-bottom:20px}#res .Jb0Zif .qDOt0b h3,.IVvPP .qDOt0b h3{font-size:16px;line-height:1.375}.Jb0Zif .qDOt0b .iUh30,.IVvPP .qDOt0b .iUh30{font-size:14px;line-height:1.58}.IVvPP .qDOt0b{border-bottom:1px solid var(–gS5jXb);padding-bottom:6px}.rjOVwe.ILfuVd{font-size:16px;line-height:20px}.dG2XIf .rjOVwe{padding-top:22px;padding-bottom:0;margin-bottom:1px}.xWd7I{padding-top:12px;}.ILfuVd.NA6bn,.ILfuVd.duSGDe,.ILfuVd.UiGGAb,.IVvPP .ILfuVd{font-size:14px;line-height:22px}.n6SJS .ILfuVd{font-size:14px}.ILfuVd.NA6bn,.ILfuVd.duSGDe,.ILfuVd.UiGGAb,.IVvPP .ILfuVd{line-height:20px}.xpd-wa .g-blk{margin:initial}.xpd-wa .dG2XIf{border:initial;box-shadow:none}.fm06If .ILfuVd,.c2xzTb .ILfuVd,.Jb0Zif .c2xzTb .ILfuVd{font-family:Google Sans,arial,sans-serif;color:var(–YLNNHc)}.fm06If .ILfuVd,.c2xzTb .ILfuVd,.Jb0Zif .c2xzTb .ILfuVd{font-size:20px;line-height:28px}.cUnQKe .ILfuVd,.cUnQKe .UiGGAb.ILfuVd,.w5mTAe .ILfuVd,.W0urI .ILfuVd{color:var(–bbQxAb);font-family:Google Sans,arial,sans-serif;font-size:16px;line-height:24px}.fm06If .ILfuVd b,.trNcde .ILfuVd b,.cUnQKe .ILfuVd b,.c2xzTb .ILfuVd b,.w5mTAe .ILfuVd b,.W0urI .ILfuVd b{background-color:#d3e3fd;color:#040c28;font-weight:500}@media (forced-colors:active){.fm06If .ILfuVd b,.c2xzTb .ILfuVd b,.trNcde .ILfuVd b,.cUnQKe .ILfuVd b,.w5mTAe .ILfuVd b,.W0urI .ILfuVd b{background-color:Mark;color:MarkText}}
Therefore, an example of Balanced Scorecard description can be defined as follows: A tool for monitoring the strategic decisions taken by the company based on indicators previously established and that should permeate through at least four aspects – financial, customer, internal processes and learning & growth.
.vBnbff .mO5MMe{padding-top:10px}.cUnQKe .vBnbff .mO5MMe{padding-left:0;}.trNcde .vBnbff .mO5MMe{padding:10px 0 0 0}.cAn2Qb.abzPbc .mnr-c{max-width:calc(100% – 162px)}.tF2Cxc{position:relative}.Jb0Zif .BDNLRc{margin:16px 16px -11px}.RUXr2d{display:inline}.MTB56{margin-right:12px;vertical-align:middle}.Pthbuf{display:flex;align-items:center}.m164Nd{vertical-align:middle;display:inline-block}.qpGQpf{clear:both;padding-top:6px}.aCOpRe{line-height:1.58;word-wrap:break-word}.aCOpRe sup{line-height:0.9}.yuRUbf{font-weight:normal;font-size:small;line-height:1.58;}.IsZvec{max-width:48em;color:#4d5156;line-height:1.58}.uo4vr{color:var(–IXoxUe);line-height:1.58}.IjZ7ze{display:inline-block;color:var(–IXoxUe);font-size:12px;line-height:1.34;white-space:nowrap}.FyYA1e{margin:5px 0}a:hover h3.LC20lb{text-decoration:underline}.M8OgIe .dG2XIf .fm06If .LC20lb,.n6SJS h3.LC20lb{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;width:100%}.LC20lb{display:inline-block;line-height:1.3;margin-bottom:3px;}.c2xzTb .LC20lb{margin-bottom:0}.MMgsKf{padding-top:2px}.DKV0Md{padding-top:4px;padding-top:5px;}.Z3xoIb{padding-top:27px;padding-top:28px;}.NXKJM{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical;-webkit-line-clamp:1}.hceuRc{-webkit-box-orient:vertical;display:-webkit-box;-webkit-line-clamp:2;overflow:hidden}.fzBvHb{font-weight:700}.DKV0Md,.Z3xoIb{margin-top:18px;}.xvfwl{margin-top:4px}.q0vns a.fl{font-size:12px}.TQc1id .qLRx3b{font-size:14px;line-height:1.58}.HGLrXd{display:inline-block;-webkit-text-size-adjust:none}.q0vns{display:inline-block;padding-bottom:2px;padding-top:1px}.NJjxre{position:absolute;left:0;top:0;width:100%}.M8OgIe .VWCdhc.Mjve0e .q0vns{width:max-content}.VjDLd .TieM1d .tjvcx,.IVvPP .tjvcx,.kno-kp .tjvcx,.VjDLd .kp-wholepage-osrp .tjvcx,#rhs .ss6qqb .tjvcx,#rhs .trNcde .tjvcx{display:inline-block;height:19px;overflow-y:hidden}.ojE3Fb{padding:0;padding-bottom:0;}.ojE3Fb .q0vns{display:flex;overflow:hidden;padding:0;padding-bottom:0;align-items:center;}.ojE3Fb .q0vns a.fl{padding-top:0;font-size:12px;line-height:18px;}.GvPZzd{font-size:12px;line-height:18px;}.dTxz9{padding-right:38px}.iG7WGe{color:#202124;padding:0;text-align:center;width:16px}.VuuXrf{color:#202124;font-size:14px;display:block;line-height:20px;white-space:nowrap;}.qncq2c{font-size:12px;line-height:16px;margin-left:6px}.CA5RN{overflow:hidden}.K2VDSb{display:flex;flex-direction:row}.H9lube{background-color:#f1f3f4;border:1px solid #dadce0;border-radius:50%;display:inline-flex;justify-content:center;align-items:center;height:26px;width:26px;margin-right:12px;flex-shrink:0;vertical-align:middle;}.fJOpI.H9lube{background-color:#e2eeff;border:1px solid #e2eeff}.P1UpZb{background-color:#f1f3f4;border:1px solid #ecedef}.eqA2re.NjwKYd{margin-right:0}.Vwoesf:not(.oRVWZ){display:inline-block}.Vwoesf{vertical-align:middle}.XNo5Ab.XNo5Ab{display:block;}.lWlVCe{border-radius:50%}.bJVp8c{color:#0060f0}.Jj3Uob{color:#0060f0;}.ob9lvb{color:#4d5156}.ob9lvb.HCMUuf{color:var(–IXoxUe)}.ylgVCe{color:#4d5156}.B6fmyf{position:absolute;top:0;height:0;visibility:hidden;white-space:nowrap;width:100%}.B6fmyf.Mg1HEd{height:auto}.ljeAnf{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical}

.wDYxhc{clear:both}.cUnQKe .wDYxhc,.related-question-pair .wDYxhc,.M8OgIe .fm06If .wDYxhc{clear:none}html .dG2XIf .xpdclose .LKPcQc,html .dG2XIf .xpdopen .viOShc{padding-top:0;}.garHBe{color:var(–COEmY);font-size:20px;line-height:1.3;position:relative}.garHBe a{color:var(–COEmY)}.xpdopen .Hhmu2e{overflow:inherit}.xpdclose .a84NUc:not(:empty),.xpdopen .CQKTwc:not(:empty){border-top:solid 1px #ebebeb;border-radius:0}.xpdclose .pmYXee .a84NUc:not(:empty),.xpdopen .pmYXee .CQKTwc:not(:empty){border-top:none}.cAn2Qb .a84NUc:not(:empty),.cAn2Qb .CQKTwc:not(:empty){border-top:none}.SHa8ve{display:none}.xpdclose .TOfaBb.SHa8ve,.xpdopen .LL5J7d.SHa8ve{display:block}.rKR6H{padding-top:0.1px}.xpdclose .oHglmf,.xpdopen .xzPb7d{padding-bottom:16px}.xpdclose .kp-header .oHglmf,.xpdopen .kp-header .xzPb7d{padding-bottom:0}.c2xzTb .xpdclose .oHglmf,.c2xzTb .xpdopen .xzPb7d{padding-bottom:0}.HSryR .xpdclose .oHglmf,.HSryR .xpdopen .xzPb7d{padding-bottom:0}.Wnoohf .xpdopen .yp1CPe,.OJXvsb .xpdclose .siXlze{padding-bottom:16px}.Wnoohf .xpdopen .yp1CPe .xpdbox g-more-link{top:28px}.Wnoohf .xpdclose .wDYxhc.xsZWvb,.Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}.OJXvsb .xpdclose .wDYxhc.siXlze{padding-bottom:16px}#rhs .dG2XIf .xpdclose .LKPcQc,#rhs .dG2XIf .xpdopen .viOShc{padding-top:0}#rhs .Wnoohf .xpdopen .yp1CPe,#rhs .OJXvsb .xpdclose .siXlze{padding-bottom:15px}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb.ecRggb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh.ecRggb,#rhs .dG2XIf .ecRggb{padding-bottom:15px}.ecRggb{background-color:#fff;box-shadow:none;border:1px solid #dadce0;border-radius:8px;margin:0 0 16px 0}.c2xzTb .kno-mrg,.ruTcId .kno-mrg{margin-bottom:24px;padding:0}.kno-mrg{position:relative;overflow:hidden}.SozcC{padding:0 0 16px 20px}#rhs .kno-mrg{border-top-right-radius:8px}#rhs .kno-mrg:not(.kno-mrg-si){border-top-left-radius:8px}.kno-mrg .wDYxhc{display:inline}.kno-mrg-si{float:right}.ss6qqb .kno-mrg{margin:0 16px 16px 16px}.M8OgIe .kno-mrg-si,.s6JM6d .kno-mrg-si{margin-left:20px;padding:0}.c2xzTb .kno-mrg-si,.ruTcId .kno-mrg-si{margin-bottom:16px}.c2xzTb .kno-mrg-si{border-top-right-radius:8px;overflow:hidden}#rhs .ss6qqb .kno-mrg{margin:0 0 16px 0}#rhs .u7yw9 .kno-mrg{margin:0}.EgHeA{margin:0 16px;padding-top:16px}.GHGvIc{border-radius:8px;line-height:8px;overflow:hidden;position:relative}.IiOSLb .rsGxI.Ww4FFb,.Ww4FFb{background-color:var(–xhUGwc);border-radius:0px;border-width:0;box-shadow:none}.Ww4FFb .mnr-c:not(:empty),.mnr-c:not(:empty) .Ww4FFb,.Ww4FFb .Ww4FFb{box-shadow:none;margin-bottom:0px}.vt6azd{margin:0px 0px 8px}.vt6azd{margin:0px 0px 30px}.CBvvz{margin:-var(–sds-sys-measurement–space-sm) 0px 0px}.CBvvz{margin:-30px 0px 0px}.xte2qe{display:flex}.OXEsB{border-radius:8px;overflow:hidden}.OXEsB .Xn9Tkc{border-top-left-radius:8px}.OXEsB .oGwWse{border-top-right-radius:8px}.OXEsB .y0jvId{border-bottom-right-radius:8px}.OXEsB .lM9tvf{border-bottom-left-radius:8px}.o6uAG{border-radius:12px;overflow:hidden}.o6uAG .Xn9Tkc{border-top-left-radius:12px}.o6uAG .oGwWse{border-top-right-radius:12px}.o6uAG .y0jvId{border-bottom-right-radius:12px}.o6uAG .lM9tvf{border-bottom-left-radius:12px}.l5X1Ye{border-radius:16px;overflow:hidden}.l5X1Ye .Xn9Tkc{border-top-left-radius:16px}.l5X1Ye .oGwWse{border-top-right-radius:16px}.l5X1Ye .y0jvId{border-bottom-right-radius:16px}.l5X1Ye .lM9tvf{border-bottom-left-radius:16px}.HdBr8{overflow:visible}#rhs .LEsW6e .RYdNQb{margin-right:15px}.eA0Zlc{vertical-align:top;display:inline-block;margin:0;position:relative}html.zAoYTe .eA0Zlc:focus-within{outline:-webkit-focus-ring-color auto 1px}.JX86yc{display:inline-block}.eA0Zlc:not(.JX86yc){overflow:hidden}.c2xzTb .JX86yc:focus-within{outline:none}html.zAoYTe .c2xzTb .JX86yc a:focus{outline-offset:-1px;z-index:100;position:relative}.M8OgIe .eA0Zlc.qN5nNb{margin-right:4px;margin-bottom:4px}.M8OgIe .ifM9O .GMCzAd,.hvs42d .GMCzAd{border-radius:0}.WghbWd{cursor:pointer}.eA0Zlc.qN5nNb{margin-right:2px;margin-bottom:2px}.eA0Zlc.ITO9Cc{margin-right:2px;margin-bottom:2px}.eA0Zlc.LyIfQ{margin-right:10px;margin-bottom:10px}.oRnkrf.LyIfQ{margin-bottom:10px}.eA0Zlc.U1K9Vc{padding:10px;overflow:visible}.eA0Zlc.U1K9Vc .srrRv{background-color:transparent;border:2px solid;border-color:#1a73e8;border-radius:16px;box-sizing:border-box;pointer-events:none;height:100%;left:0;opacity:1;position:absolute;top:0;width:100%}.eA0Zlc.U1K9Vc .ywd3Gc.srrRv{width:calc(100% – 16px);height:calc(100% – 16px);border-radius:14px;left:8px;top:8px}.eA0Zlc.U1K9Vc:focus-within{outline:none}.eA0Zlc.bi-io{border-bottom:1px solid #fff;border-right:1px solid #fff;left:0;top:0;z-index:1}g-inner-card.xIfh4d{margin-right:4px;position:relative;border-radius:0;border:none;}div.eA0Zlc:first-child g-inner-card.xIfh4d,div.eA0Zlc:first-child g-inner-card.xIfh4d video{-webkit-border-top-left-radius:8px;-webkit-border-bottom-left-radius:8px;}div.eA0Zlc:last-of-type g-inner-card.
xIfh4d,div.eA0Zlc:last-of-type g-inner-card.xIfh4d video{-webkit-border-top-right-radius:8px;-webkit-border-bottom-right-radius:8px;}.s6JM6d .ifM9O .GMCzAd,.cUnQKe .GMCzAd{border-radius:12px;margin:16px}.cUnQKe .GMCzAd{margin:0;}.c2xzTb .ifM9O .GMCzAd{margin:0}.XzTjhb .fm06If .ifM9O .GMCzAd{margin:0}.M8OgIe .XzTjhb .fm06If .ifM9O .GMCzAd{margin:4px 4px 0 0}.f8yzVb{width:calc(50% – 10px);border-radius:8px}.PEPRs{width:calc(25% – 20px);border-radius:16px}.EfhPkd{height:100%;left:0;position:absolute;top:0;width:100%;z-index:100}.rkPjCb{background-color:#fff;border-radius:16px;box-shadow:0 1px 6px 0 rgba(32,33,36,0.28);cursor:pointer;display:none;height:fit-content;padding:8px 8px 12px 8px;position:absolute;top:0;width:fit-content;z-index:102}.RjYw8b{background-image:linear-gradient(-180deg,rgba(0,0,0,0) 50%,rgba(0,0,0,.8) 100%);position:absolute;width:100%;height:100%;left:0;top:0}.eii6dc{background:rgba(0,0,0,.54);border-radius:16px;position:absolute;top:8px;right:8px;height:32px;width:32px}.HyRcxe{padding:15px 15px}.zgRAGb{position:absolute;top:0;right:0}.Ib6ph{position:absolute;top:0;right:1px}.TxERsb{display:flex;justify-content:center}.b1Zhoc{display:none}.BfmEZb{box-sizing:border-box;height:100%;left:0;pointer-events:none;position:absolute;top:0;width:100%}.FnEtTd .srrRv{border:2px solid;border-color:#1a73e8}.XOEbc img{transition:transform 200ms}.dB3j8:not(.qyKxnc) .XOEbc img,html.zAoYTe .FnEtTd:focus-within .XOEbc img{transform:scale(1.15)}.FnEtTd:focus-within{outline:none}html.zAoYTe .FnEtTd:focus-within .BfmEZb{border:2px solid;border-color:#1558d6}.uhHOwf{position:relative}.uhHOwf::after{background-color:rgba(0,0,0,0.03);bottom:0;content:”;display:block;left:0;pointer-events:none;position:absolute;right:0;top:0}.uhHOwf img{display:block}.BYbUcd{overflow:hidden;}.BYbUcd img{height:100%;width:100%}.B68O1d{background-color:rgba(0,0,0,0.54)}
.wDYxhc{clear:both}.cUnQKe .wDYxhc,.related-question-pair .wDYxhc,.M8OgIe .fm06If .wDYxhc{clear:none}html .dG2XIf .xpdclose .LKPcQc,html .dG2XIf .xpdopen .viOShc{padding-top:0;}.garHBe{color:var(–COEmY);font-size:20px;line-height:1.3;position:relative}.garHBe a{color:var(–COEmY)}.xpdopen .Hhmu2e{overflow:inherit}.xpdclose .a84NUc:not(:empty),.xpdopen .CQKTwc:not(:empty){border-top:solid 1px #ebebeb;border-radius:0}.xpdclose .pmYXee .a84NUc:not(:empty),.xpdopen .pmYXee .CQKTwc:not(:empty){border-top:none}.cAn2Qb .a84NUc:not(:empty),.cAn2Qb .CQKTwc:not(:empty){border-top:none}.SHa8ve{display:none}.xpdclose .TOfaBb.SHa8ve,.xpdopen .LL5J7d.SHa8ve{display:block}.rKR6H{padding-top:0.1px}.xpdclose .oHglmf,.xpdopen .xzPb7d{padding-bottom:16px}.xpdclose .kp-header .oHglmf,.xpdopen .kp-header .xzPb7d{padding-bottom:0}.c2xzTb .xpdclose .oHglmf,.c2xzTb .xpdopen .xzPb7d{padding-bottom:0}.HSryR .xpdclose .oHglmf,.HSryR .xpdopen .xzPb7d{padding-bottom:0}.Wnoohf .xpdopen .yp1CPe,.OJXvsb .xpdclose .siXlze{padding-bottom:16px}.Wnoohf .xpdopen .yp1CPe .xpdbox g-more-link{top:28px}.Wnoohf .xpdclose .wDYxhc.xsZWvb,.Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}.OJXvsb .xpdclose .wDYxhc.siXlze{padding-bottom:16px}#rhs .dG2XIf .xpdclose .LKPcQc,#rhs .dG2XIf .xpdopen .viOShc{padding-top:0}#rhs .Wnoohf .xpdopen .yp1CPe,#rhs .OJXvsb .xpdclose .siXlze{padding-bottom:15px}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb.ecRggb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh.ecRggb,#rhs .dG2XIf .ecRggb{padding-bottom:15px}.ecRggb{background-color:#fff;box-shadow:none;border:1px solid #dadce0;border-radius:8px;margin:0 0 16px 0}.Jb0Zif .UiGGAb.ILfuVd,.ILfuVd{font-size:16px;line-height:24px;}.fm06If .ILfuVd.NA6bn,.c2xzTb .ILfuVd.duSGDe,.c2xzTb .ILfuVd.NA6bn.c3biWd{font-size:14px;line-height:1.58;}.c2xzTb .zloOqf{font-size:16px;margin-bottom:16px;margin-top:-8px;}.FLWspc{margin:16px}.LFYdN{font-size:16px;margin:16px}.trNcde .ILfuVd{color:var(–bbQxAb);font-family:Google Sans,arial,sans-serif;font-size:14px;line-height:22px}.HSryR .ILfuVd{line-height:1.5}.ss6qqb .ILfuVd,.ss6qqb .UiGGAb.ILfuVd{font-size:14px;line-height:22px}.c2xzTb .qLYAZd{margin:16px 16px 16px 0;}.d9FyLd{padding:0 0 10px}.hgKElc{padding:0 8px 0 0}.kX21rb{font-size:12px;line-height:1.34;display:inline-block;font-family:Google Sans,arial,sans-serif;padding-right:0;white-space:nowrap}.SPV4pd{display:flex;overflow-x:auto}.SPV4pd::-webkit-scrollbar{display:none}.Vjskue{margin-left:8px}.JT9o0,.ZnIJV{align-items:center;border:1px solid var(–mXZkqc);border-radius:16px;box-sizing:border-box;color:#1a73e8;cursor:pointer;display:flex;height:32px;margin-bottom:16px}.BkHX0d{font-family:Google Sans,arial,sans-serif-medium,sans-serif;font-size:14px;line-height:20px;padding-right:20px;text-align:center;white-space:nowrap}.xv1D5b{display:block;padding:0 8px 0 12px;width:18px;height:18px}.LGOjhe{overflow:hidden;padding-bottom:20px}.trNcde .LGOjhe{overflow:visible}.SALvLe .LGOjhe,.Jb0Zif .LGOjhe,.HSryR .LGOjhe,.IVvPP .LGOjhe{padding:0 0 10px;margin:10px 0 0 0}.s6JM6d .SALvLe .LGOjhe{margin-top:12px;}.s6JM6d .HSryR .LGOjhe{margin-top:12px;padding-bottom:20px}#res .Jb0Zif .qDOt0b h3,.IVvPP .qDOt0b h3{font-size:16px;line-height:1.375}.Jb0Zif .qDOt0b .iUh30,.IVvPP .qDOt0b .iUh30{font-size:14px;line-height:1.58}.IVvPP .qDOt0b{border-bottom:1px solid var(–gS5jXb);padding-bottom:6px}.rjOVwe.ILfuVd{font-size:16px;line-height:20px}.dG2XIf .rjOVwe{padding-top:22px;padding-bottom:0;margin-bottom:1px}.xWd7I{padding-top:12px;}.ILfuVd.NA6bn,.ILfuVd.duSGDe,.ILfuVd.UiGGAb,.IVvPP .ILfuVd{font-size:14px;line-height:22px}.n6SJS .ILfuVd{font-size:14px}.ILfuVd.NA6bn,.ILfuVd.duSGDe,.ILfuVd.UiGGAb,.IVvPP .ILfuVd{line-height:20px}.xpd-wa .g-blk{margin:initial}.xpd-wa .dG2XIf{border:initial;box-shadow:none}.fm06If .ILfuVd,.c2xzTb .ILfuVd,.Jb0Zif .c2xzTb .ILfuVd{font-family:Google Sans,arial,sans-serif;color:var(–YLNNHc)}.fm06If .ILfuVd,.c2xzTb .ILfuVd,.Jb0Zif .c2xzTb .ILfuVd{font-size:20px;line-height:28px}.cUnQKe .ILfuVd,.cUnQKe .UiGGAb.ILfuVd,.w5mTAe .ILfuVd,.W0urI .ILfuVd{color:var(–bbQxAb);font-family:Google Sans,arial,sans-serif;font-size:16px;line-height:24px}.fm06If .ILfuVd b,.trNcde .ILfuVd b,.cUnQKe .ILfuVd b,.c2xzTb .ILfuVd b,.w5mTAe .ILfuVd b,.W0urI .ILfuVd b{background-color:#d3e3fd;color:#040c28;font-weight:500}@media (forced-colors:active){.fm06If .ILfuVd b,.c2xzTb .ILfuVd b,.trNcde .ILfuVd b,.cUnQKe .ILfuVd b,.w5mTAe .ILfuVd b,.W0urI .ILfuVd b{background-color:Mark;color:MarkText}}
Financial Key Performance Indicators (KPIs) Examples

Financial KPIs reflect an organisation's financial outcomes and performance and also give information on expenses, profit, sales, and cash flow, in order to optimise and meet the organisation's financial goals and objectives.
.vBnbff .mO5MMe{padding-top:10px}.cUnQKe .vBnbff .mO5MMe{padding-left:0;}.trNcde .vBnbff .mO5MMe{padding:10px 0 0 0}.cAn2Qb.abzPbc .mnr-c{max-width:calc(100% – 162px)}.tF2Cxc{position:relative}.Jb0Zif .BDNLRc{margin:16px 16px -11px}.RUXr2d{display:inline}.MTB56{margin-right:12px;vertical-align:middle}.Pthbuf{display:flex;align-items:center}.m164Nd{vertical-align:middle;display:inline-block}.qpGQpf{clear:both;padding-top:6px}.aCOpRe{line-height:1.58;word-wrap:break-word}.aCOpRe sup{line-height:0.9}.yuRUbf{font-weight:normal;font-size:small;line-height:1.58;}.IsZvec{max-width:48em;color:#4d5156;line-height:1.58}.uo4vr{color:var(–IXoxUe);line-height:1.58}.IjZ7ze{display:inline-block;color:var(–IXoxUe);font-size:12px;line-height:1.34;white-space:nowrap}.FyYA1e{margin:5px 0}a:hover h3.LC20lb{text-decoration:underline}.M8OgIe .dG2XIf .fm06If .LC20lb,.n6SJS h3.LC20lb{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;width:100%}.LC20lb{display:inline-block;line-height:1.3;margin-bottom:3px;}.c2xzTb .LC20lb{margin-bottom:0}.MMgsKf{padding-top:2px}.DKV0Md{padding-top:4px;padding-top:5px;}.Z3xoIb{padding-top:27px;padding-top:28px;}.NXKJM{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical;-webkit-line-clamp:1}.hceuRc{-webkit-box-orient:vertical;display:-webkit-box;-webkit-line-clamp:2;overflow:hidden}.fzBvHb{font-weight:700}.DKV0Md,.Z3xoIb{margin-top:18px;}.xvfwl{margin-top:4px}.q0vns a.fl{font-size:12px}.TQc1id .qLRx3b{font-size:14px;line-height:1.58}.HGLrXd{display:inline-block;-webkit-text-size-adjust:none}.q0vns{display:inline-block;padding-bottom:2px;padding-top:1px}.NJjxre{position:absolute;left:0;top:0;width:100%}.M8OgIe .VWCdhc.Mjve0e .q0vns{width:max-content}.VjDLd .TieM1d .tjvcx,.IVvPP .tjvcx,.kno-kp .tjvcx,.VjDLd .kp-wholepage-osrp .tjvcx,#rhs .ss6qqb .tjvcx,#rhs .trNcde .tjvcx{display:inline-block;height:19px;overflow-y:hidden}.ojE3Fb{padding:0;padding-bottom:0;}.ojE3Fb .q0vns{display:flex;overflow:hidden;padding:0;padding-bottom:0;align-items:center;}.ojE3Fb .q0vns a.fl{padding-top:0;font-size:12px;line-height:18px;}.GvPZzd{font-size:12px;line-height:18px;}.dTxz9{padding-right:38px}.iG7WGe{color:#202124;padding:0;text-align:center;width:16px}.VuuXrf{color:#202124;font-size:14px;display:block;line-height:20px;white-space:nowrap;}.qncq2c{font-size:12px;line-height:16px;margin-left:6px}.CA5RN{overflow:hidden}.K2VDSb{display:flex;flex-direction:row}.H9lube{background-color:#f1f3f4;border:1px solid #dadce0;border-radius:50%;display:inline-flex;justify-content:center;align-items:center;height:26px;width:26px;margin-right:12px;flex-shrink:0;vertical-align:middle;}.fJOpI.H9lube{background-color:#e2eeff;border:1px solid #e2eeff}.P1UpZb{background-color:#f1f3f4;border:1px solid #ecedef}.eqA2re.NjwKYd{margin-right:0}.Vwoesf:not(.oRVWZ){display:inline-block}.Vwoesf{vertical-align:middle}.XNo5Ab.XNo5Ab{display:block;}.lWlVCe{border-radius:50%}.bJVp8c{color:#0060f0}.Jj3Uob{color:#0060f0;}.ob9lvb{color:#4d5156}.ob9lvb.HCMUuf{color:var(–IXoxUe)}.ylgVCe{color:#4d5156}.B6fmyf{position:absolute;top:0;height:0;visibility:hidden;white-space:nowrap;width:100%}.B6fmyf.Mg1HEd{height:auto}.ljeAnf{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical}.byrV5b{align-items:center;display:flex;flex-direction:row}.sBJG1d{display:flex;flex-direction:row;justify-content:center}.kDmHO{align-items:center;display:flex;flex-direction:column}.lR4vec{display:flex;flex-direction:column;justify-content:center}.xTEyc{align-items:start;display:flex;flex-direction:row}.OjFzvd{display:flex;flex-direction:row;justify-content:start}.YIPhrb{align-items:start;display:flex;flex-direction:column}.BToiNc{display:flex;flex-direction:column;justify-content:start}.E4bmEc .Va021{flex:1 1 100%}.E4bmEc .Y76LGf{flex:1 1 calc(50% – 4px)}

.wDYxhc{clear:both}.cUnQKe .wDYxhc,.related-question-pair .wDYxhc,.M8OgIe .fm06If .wDYxhc{clear:none}html .dG2XIf .xpdclose .LKPcQc,html .dG2XIf .xpdopen .viOShc{padding-top:0;}.garHBe{color:var(–COEmY);font-size:20px;line-height:1.3;position:relative}.garHBe a{color:var(–COEmY)}.xpdopen .Hhmu2e{overflow:inherit}.xpdclose .a84NUc:not(:empty),.xpdopen .CQKTwc:not(:empty){border-top:solid 1px #ebebeb;border-radius:0}.xpdclose .pmYXee .a84NUc:not(:empty),.xpdopen .pmYXee .CQKTwc:not(:empty){border-top:none}.cAn2Qb .a84NUc:not(:empty),.cAn2Qb .CQKTwc:not(:empty){border-top:none}.SHa8ve{display:none}.xpdclose .TOfaBb.SHa8ve,.xpdopen .LL5J7d.SHa8ve{display:block}.rKR6H{padding-top:0.1px}.xpdclose .oHglmf,.xpdopen .xzPb7d{padding-bottom:16px}.xpdclose .kp-header .oHglmf,.xpdopen .kp-header .xzPb7d{padding-bottom:0}.c2xzTb .xpdclose .oHglmf,.c2xzTb .xpdopen .xzPb7d{padding-bottom:0}.HSryR .xpdclose .oHglmf,.HSryR .xpdopen .xzPb7d{padding-bottom:0}.Wnoohf .xpdopen .yp1CPe,.OJXvsb .xpdclose .siXlze{padding-bottom:16px}.Wnoohf .xpdopen .yp1CPe .xpdbox g-more-link{top:28px}.Wnoohf .xpdclose .wDYxhc.xsZWvb,.Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}.OJXvsb .xpdclose .wDYxhc.siXlze{padding-bottom:16px}#rhs .dG2XIf .xpdclose .LKPcQc,#rhs .dG2XIf .xpdopen .viOShc{padding-top:0}#rhs .Wnoohf .xpdopen .yp1CPe,#rhs .OJXvsb .xpdclose .siXlze{padding-bottom:15px}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb.ecRggb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh.ecRggb,#rhs .dG2XIf .ecRggb{padding-bottom:15px}.ecRggb{background-color:#fff;box-shadow:none;border:1px solid #dadce0;border-radius:8px;margin:0 0 16px 0}.c2xzTb .kno-mrg,.ruTcId .kno-mrg{margin-bottom:24px;padding:0}.kno-mrg{position:relative;overflow:hidden}.SozcC{padding:0 0 16px 20px}#rhs .kno-mrg{border-top-right-radius:8px}#rhs .kno-mrg:not(.kno-mrg-si){border-top-left-radius:8px}.kno-mrg .wDYxhc{display:inline}.kno-mrg-si{float:right}.ss6qqb .kno-mrg{margin:0 16px 16px 16px}.M8OgIe .kno-mrg-si,.s6JM6d .kno-mrg-si{margin-left:20px;padding:0}.c2xzTb .kno-mrg-si,.ruTcId .kno-mrg-si{margin-bottom:16px}.c2xzTb .kno-mrg-si{border-top-right-radius:8px;overflow:hidden}#rhs .ss6qqb .kno-mrg{margin:0 0 16px 0}#rhs .u7yw9 .kno-mrg{margin:0}.EgHeA{margin:0 16px;padding-top:16px}.GHGvIc{border-radius:8px;line-height:8px;overflow:hidden;position:relative}.xte2qe{display:flex}.OXEsB{border-radius:8px;overflow:hidden}.OXEsB .Xn9Tkc{border-top-left-radius:8px}.OXEsB .oGwWse{border-top-right-radius:8px}.OXEsB .y0jvId{border-bottom-right-radius:8px}.OXEsB .lM9tvf{border-bottom-left-radius:8px}.o6uAG{border-radius:12px;overflow:hidden}.o6uAG .Xn9Tkc{border-top-left-radius:12px}.o6uAG .oGwWse{border-top-right-radius:12px}.o6uAG .y0jvId{border-bottom-right-radius:12px}.o6uAG .lM9tvf{border-bottom-left-radius:12px}.l5X1Ye{border-radius:16px;overflow:hidden}.l5X1Ye .Xn9Tkc{border-top-left-radius:16px}.l5X1Ye .oGwWse{border-top-right-radius:16px}.l5X1Ye .y0jvId{border-bottom-right-radius:16px}.l5X1Ye .lM9tvf{border-bottom-left-radius:16px}.HdBr8{overflow:visible}#rhs .LEsW6e .RYdNQb{margin-right:15px}.eA0Zlc{vertical-align:top;display:inline-block;margin:0;position:relative}html.zAoYTe .eA0Zlc:focus-within{outline:-webkit-focus-ring-color auto 1px}.JX86yc{display:inline-block}.eA0Zlc:not(.JX86yc){overflow:hidden}.c2xzTb .JX86yc:focus-within{outline:none}html.zAoYTe .c2xzTb .JX86yc a:focus{outline-offset:-1px;z-index:100;position:relative}.M8OgIe .eA0Zlc.qN5nNb{margin-right:4px;margin-bottom:4px}.M8OgIe .ifM9O .GMCzAd,.hvs42d .GMCzAd{border-radius:0}.WghbWd{cursor:pointer}.eA0Zlc.qN5nNb{margin-right:2px;margin-bottom:2px}.eA0Zlc.ITO9Cc{margin-right:2px;margin-bottom:2px}.eA0Zlc.LyIfQ{margin-right:10px;margin-bottom:10px}.oRnkrf.LyIfQ{margin-bottom:10px}.eA0Zlc.U1K9Vc{padding:10px;overflow:visible}.eA0Zlc.U1K9Vc .srrRv{background-color:transparent;border:2px solid;border-color:#1a73e8;border-radius:16px;box-sizing:border-box;pointer-events:none;height:100%;left:0;opacity:1;position:absolute;top:0;width:100%}.eA0Zlc.U1K9Vc .ywd3Gc.srrRv{width:calc(100% – 16px);height:calc(100% – 16px);border-radius:14px;left:8px;top:8px}.eA0Zlc.U1K9Vc:focus-within{outline:none}.eA0Zlc.bi-io{border-bottom:1px solid #fff;border-right:1px solid #fff;left:0;top:0;z-index:1}g-inner-card.xIfh4d{margin-right:4px;position:relative;border-radius:0;border:none;}div.eA0Zlc:first-child g-inner-card.xIfh4d,div.eA0Zlc:first-child g-inner-card.xIfh4d video{-webkit-border-top-left-radius:8px;-webkit-border-bottom-left-radius:8px;}div.eA0Zlc:last-of-type g-inner-card.xIfh4d,div.eA0Zlc:last-of-type g-inner-card.xIfh4d video{-webkit-border-top-right-radius:8px;-webkit-border-bottom-right-radius:8px;}.s6JM6d .ifM9O .GMCzAd,.cUnQKe .GMCzAd{border-radius:12px;margin:16px}.cUnQKe .GMCzAd{margin:0;}.c2xzTb .ifM9O .GMCzAd{margin:0}.XzTjhb .fm06If .ifM9O .GMCzAd{margin:0}.M8OgIe .XzTjhb .fm06If .ifM9O .GMCzAd{margin:4px 4px 0 0}.f8yzVb{width:calc(50% – 10px);border-radius:8px}.PEPRs{width:calc(25% – 20px);border-radius:16px}.EfhPkd{height:100%;left:0;position:absolute;top:0;width:100%;z-index:100}.rkPjCb{background-color:#fff;border-radius:16px;box-shadow:0 1px 6px 0 rgba(32,33,36,0.28);cursor:pointer;display:none;height:fit-content;padding:8px 8px 12px 8px;position:absolute;top:0;width:fit-content;z-index:102}.RjYw8b{background-image:linear-gradient(-180deg,rgba(0,0,0,0) 50%,rgba(0,0,0,.8) 100%);position:absolute;width:100%;height:100%;left:0;top:0}.eii6dc{background:rgba(0,0,0,.54);border-radius:16px;position:absolute;top:8px;right:8px;height:32px;width:32px}.HyRcxe{padding:15px 15px}.zgRAGb{position:absolute;top:0;right:0}.Ib6ph{position:absolute;top:0;right:1px}.TxERsb{display:flex;justify-content:center}.b1Zhoc{display:none}.BfmEZb{box-sizing:border-box;height:100%;left:0;pointer-events:none;position:absolute;top:0;width:100%}.FnEtTd .srrRv{border:2px solid;border-color:#1a73e8}.XOEbc img{transition:transform 200ms}.dB3j8:not(.qyKxnc) .XOEbc img,html.zAoYTe .FnEtTd:focus-within .XOEbc img{transform:scale(1.15)}.FnEtTd:focus-within{outline:none}html.zAoYTe .FnEtTd:focus-within .BfmEZb{border:2px solid;border-color:#1558d6}.uhHOwf{position:relative}.uhHOwf::after{background-color:rgba(0,0,0,0.03);bottom:0;content:”;display:block;left:0;pointer-events:none;position:absolute;right:0;top:0}.uhHOwf img{display:block}.BYbUcd{overflow:hidden;}.BYbUcd img{height:100%;width:100%}.B68O1d{background-color:rgba(0,0,0,0.54)}
.wDYxhc{clear:both}.cUnQKe .wDYxhc,.related-question-pair .wDYxhc,.M8OgIe .fm06If .wDYxhc{clear:none}html .dG2XIf .xpdclose .LKPcQc,html .dG2XIf .xpdopen .viOShc{padding-top:0;}.garHBe{color:var(–COEmY);font-size:20px;line-height:1.3;position:relative}.garHBe a{color:var(–COEmY)}.xpdopen .Hhmu2e{overflow:inherit}.xpdclose .a84NUc:not(:empty),.xpdopen .CQKTwc:not(:empty){border-top:solid 1px #ebebeb;border-radius:0}.xpdclose .pmYXee .a84NUc:not(:empty),.xpdopen .pmYXee .CQKTwc:not(:empty){border-top:none}.cAn2Qb .a84NUc:not(:empty),.cAn2Qb .CQKTwc:not(:empty){border-top:none}.SHa8ve{display:none}.xpdclose .TOfaBb.SHa8ve,.xpdopen .LL5J7d.SHa8ve{display:block}.rKR6H{padding-top:0.1px}.xpdclose .oHglmf,.xpdopen .xzPb7d{padding-bottom:16px}.xpdclose .kp-header .oHglmf,.xpdopen .kp-header .xzPb7d{padding-bottom:0}.c2xzTb .xpdclose .oHglmf,.c2xzTb .xpdopen .xzPb7d{padding-bottom:0}.HSryR .xpdclose .oHglmf,.HSryR .xpdopen .xzPb7d{padding-bottom:0}.Wnoohf .xpdopen .yp1CPe,.OJXvsb .xpdclose .siXlze{padding-bottom:16px}.Wnoohf .xpdopen .yp1CPe .xpdbox g-more-link{top:28px}.Wnoohf .xpdclose .wDYxhc.xsZWvb,.Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}.OJXvsb .xpdclose .wDYxhc.siXlze{padding-bottom:16px}#rhs .dG2XIf .xpdclose .LKPcQc,#rhs .dG2XIf .xpdopen .viOShc{padding-top:0}#rhs .Wnoohf .xpdopen .yp1CPe,#rhs .OJXvsb .xpdclose .siXlze{padding-bottom:15px}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb.ecRggb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh.ecRggb,#rhs .dG2XIf .ecRggb{padding-bottom:15px}.ecRggb{background-color:#fff;box-shadow:none;border:1px solid #dadce0;border-radius:8px;margin:0 0 16px 0}.Jb0Zif .UiGGAb.ILfuVd,.ILfuVd{font-size:16px;line-height:24px;}.fm06If .ILfuVd.NA6bn,.c2xzTb .ILfuVd.duSGDe,.c2xzTb .ILfuVd.NA6bn.c3biWd{font-size:14px;line-height:1.58;}.c2xzTb .zloOqf{font-size:16px;margin-bottom:16px;margin-top:-8px;}.FLWspc{margin:16px}.LFYdN{font-size:16px;margin:16px}.trNcde .ILfuVd{color:var(–bbQxAb);font-family:Google Sans,arial,sans-serif;font-size:14px;line-height:22px}.HSryR .ILfuVd{line-height:1.5}.ss6qqb .ILfuVd,.ss6qqb .UiGGAb.ILfuVd{font-size:14px;line-height:22px}.c2xzTb .qLYAZd{margin:16px 16px 16px 0;}.d9FyLd{padding:0 0 10px}.hgKElc{padding:0 8px 0 0}.kX21rb{font-size:12px;line-height:1.34;display:inline-block;font-family:Google Sans,arial,sans-serif;padding-right:0;white-space:nowrap}.SPV4pd{display:flex;overflow-x:auto}.SPV4pd::-webkit-scrollbar{display:none}.Vjskue{margin-left:8px}.JT9o0,.ZnIJV{align-items:center;border:1px solid var(–mXZkqc);border-radius:16px;box-sizing:border-box;color:#1a73e8;cursor:pointer;display:flex;height:32px;margin-bottom:16px}.BkHX0d{font-family:Google Sans,arial,sans-serif-medium,sans-serif;font-size:14px;line-height:20px;padding-right:20px;text-align:center;white-space:nowrap}.xv1D5b{display:block;padding:0 8px 0 12px;width:18px;height:18px}.LGOjhe{overflow:hidden;padding-bottom:20px}.trNcde .LGOjhe{overflow:visible}.SALvLe .LGOjhe,.Jb0Zif .LGOjhe,.HSryR .LGOjhe,.IVvPP .LGOjhe{padding:0 0 10px;margin:10px 0 0 0}.s6JM6d .SALvLe .LGOjhe{margin-top:12px;}.s6JM6d .HSryR .LGOjhe{margin-top:12px;padding-bottom:20px}#res .Jb0Zif .qDOt0b h3,.IVvPP .qDOt0b h3{font-size:16px;line-height:1.375}.Jb0Zif .qDOt0b .iUh30,.IVvPP .qDOt0b .iUh30{font-size:14px;line-height:1.58}.IVvPP .qDOt0b{border-bottom:1px solid var(–gS5jXb);padding-bottom:6px}.rjOVwe.ILfuVd{font-size:16px;line-height:20px}.dG2XIf .rjOVwe{padding-top:22px;padding-bottom:0;margin-bottom:1px}.xWd7I{padding-top:12px;}.ILfuVd.NA6bn,.ILfuVd.duSGDe,.ILfuVd.UiGGAb,.IVvPP .ILfuVd{font-size:14px;line-height:22px}.n6SJS .ILfuVd{font-size:14px}.ILfuVd.NA6bn,.ILfuVd.duSGDe,.ILfuVd.UiGGAb,.IVvPP .ILfuVd{line-height:20px}.xpd-wa .g-blk{margin:initial}.xpd-wa .dG2XIf{border:initial;box-shadow:none}.fm06If .ILfuVd,.c2xzTb .ILfuVd,.Jb0Zif .c2xzTb .ILfuVd{font-family:Google Sans,arial,sans-serif;color:var(–YLNNHc)}.fm06If .ILfuVd,.c2xzTb .ILfuVd,.Jb0Zif .c2xzTb .ILfuVd{font-size:20px;line-height:28px}.cUnQKe .ILfuVd,.cUnQKe .UiGGAb.ILfuVd,.w5mTAe .ILfuVd,.W0urI .ILfuVd{color:var(–bbQxAb);font-family:Google Sans,arial,sans-serif;font-size:16px;line-height:24px}.fm06If .ILfuVd b,.trNcde .ILfuVd b,.cUnQKe .ILfuVd b,.c2xzTb .ILfuVd b,.w5mTAe .ILfuVd b,.W0urI .ILfuVd b{background-color:#d3e3fd;color:#040c28;font-weight:500}@media (forced-colors:active){.fm06If .ILfuVd b,.c2xzTb .ILfuVd b,.trNcde .ILfuVd b,.cUnQKe .ILfuVd b,.w5mTAe .ILfuVd b,.W0urI .ILfuVd b{background-color:Mark;color:MarkText}}
Key Performance Indicators (KPIs) are the critical (key) indicators of progress toward and intended result. They are performance measures that help you understand if you are achieving your goals. KPIs create an analytical basis for decision making and help focus attention on what matters most.
.vBnbff .mO5MMe{padding-top:10px}.cUnQKe .vBnbff .mO5MMe{padding-left:0;}.trNcde .vBnbff .mO5MMe{padding:10px 0 0 0}.cAn2Qb.abzPbc .mnr-c{max-width:calc(100% – 162px)}.tF2Cxc{position:relative}.Jb0Zif .BDNLRc{margin:16px 16px -11px}.RUXr2d{display:inline}.MTB56{margin-right:12px;vertical-align:middle}.Pthbuf{display:flex;align-items:center}.m164Nd{vertical-align:middle;display:inline-block}.qpGQpf{clear:both;padding-top:6px}.aCOpRe{line-height:1.58;word-wrap:break-word}.aCOpRe sup{line-height:0.9}.yuRUbf{font-weight:normal;font-size:small;line-height:1.58;}.IsZvec{max-width:48em;color:#4d5156;line-height:1.58}.uo4vr{color:var(–IXoxUe);line-height:1.58}.IjZ7ze{display:inline-block;color:var(–IXoxUe);font-size:12px;line-height:1.34;white-space:nowrap}.FyYA1e{margin:5px 0}a:hover h3.LC20lb{text-decoration:underline}.M8OgIe .dG2XIf .fm06If .LC20lb,.n6SJS h3.LC20lb{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;width:100%}.LC20lb{display:inline-block;line-height:1.3;margin-bottom:3px;}.c2xzTb .LC20lb{margin-bottom:0}.MMgsKf{padding-top:2px}.DKV0Md{padding-top:4px;padding-top:5px;}.Z3xoIb{padding-top:27px;padding-top:28px;}.NXKJM{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical;-webkit-line-clamp:1}.hceuRc{-webkit-box-orient:vertical;display:-webkit-box;-webkit-line-clamp:2;overflow:hidden}.fzBvHb{font-weight:700}.DKV0Md,.Z3xoIb{margin-top:18px;}.xvfwl{margin-top:4px}.q0vns a.fl{font-size:12px}.TQc1id .qLRx3b{font-size:14px;line-height:1.58}.HGLrXd{display:inline-block;-webkit-text-size-adjust:none}.q0vns{display:inline-block;padding-bottom:2px;padding-top:1px}.NJjxre{position:absolute;left:0;top:0;width:100%}.M8OgIe .VWCdhc.Mjve0e .q0vns{width:max-content}.VjDLd .TieM1d .tjvcx,.IVvPP .tjvcx,.kno-kp .tjvcx,.VjDLd .kp-wholepage-osrp .tjvcx,#rhs .ss6qqb .tjvcx,#rhs .trNcde .tjvcx{display:inline-block;height:19px;overflow-y:hidden}.ojE3Fb{padding:0;padding-bottom:0;}.ojE3Fb .q0vns{display:flex;overflow:hidden;padding:0;padding-bottom:0;align-items:center;}.ojE3Fb .q0vns a.fl{padding-top:0;font-size:12px;line-height:18px;}.GvPZzd{font-size:12px;line-height:18px;}.dTxz9{padding-right:38px}.iG7WGe{color:#202124;padding:0;text-align:center;width:16px}.VuuXrf{color:#202124;font-size:14px;display:block;line-height:20px;white-space:nowrap;}.qncq2c{font-size:12px;line-height:16px;margin-left:6px}.CA5RN{overflow:hidden}.K2VDSb{display:flex;flex-direction:row}.H9lube{background-color:#f1f3f4;border:1px solid #dadce0;border-radius:50%;display:inline-flex;justify-content:center;align-items:center;height:26px;width:26px;margin-right:12px;flex-shrink:0;vertical-align:middle;}.fJOpI.H9lube{background-color:#e2eeff;border:1px solid #e2eeff}.P1UpZb{background-color:#f1f3f4;border:1px solid #ecedef}.eqA2re.NjwKYd{margin-right:0}.Vwoesf:not(.oRVWZ){display:inline-block}.Vwoesf{vertical-align:middle}.XNo5Ab.XNo5Ab{display:block;}.lWlVCe{border-radius:50%}.bJVp8c{color:#0060f0}.Jj3Uob{color:#0060f0;}.ob9lvb{color:#4d5156}.ob9lvb.HCMUuf{color:var(–IXoxUe)}.ylgVCe{color:#4d5156}.B6fmyf{position:absolute;top:0;height:0;visibility:hidden;white-space:nowrap;width:100%}.B6fmyf.Mg1HEd{height:auto}.ljeAnf{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical}

What are the 9 steps of the balanced scorecard framework

.wDYxhc{clear:both}.cUnQKe .wDYxhc,.related-question-pair .wDYxhc,.M8OgIe .fm06If .wDYxhc{clear:none}html .dG2XIf .xpdclose .LKPcQc,html .dG2XIf .xpdopen .viOShc{padding-top:0;}.garHBe{color:var(–COEmY);font-size:20px;line-height:1.3;position:relative}.garHBe a{color:var(–COEmY)}.xpdopen .Hhmu2e{overflow:inherit}.xpdclose .a84NUc:not(:empty),.xpdopen .CQKTwc:not(:empty){border-top:solid 1px #ebebeb;border-radius:0}.xpdclose .pmYXee .a84NUc:not(:empty),.xpdopen .pmYXee .CQKTwc:not(:empty){border-top:none}.cAn2Qb .a84NUc:not(:empty),.cAn2Qb .CQKTwc:not(:empty){border-top:none}.SHa8ve{display:none}.xpdclose .TOfaBb.SHa8ve,.xpdopen .LL5J7d.SHa8ve{display:block}.rKR6H{padding-top:0.1px}.xpdclose .oHglmf,.xpdopen .xzPb7d{padding-bottom:16px}.xpdclose .kp-header .oHglmf,.xpdopen .kp-header .xzPb7d{padding-bottom:0}.c2xzTb .xpdclose .oHglmf,.c2xzTb .xpdopen .xzPb7d{padding-bottom:0}.HSryR .xpdclose .oHglmf,.HSryR .xpdopen .xzPb7d{padding-bottom:0}.Wnoohf .xpdopen .yp1CPe,.OJXvsb .xpdclose .siXlze{padding-bottom:16px}.Wnoohf .xpdopen .yp1CPe .xpdbox g-more-link{top:28px}.Wnoohf .xpdclose .wDYxhc.xsZWvb,.Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}.OJXvsb .xpdclose .wDYxhc.siXlze{padding-bottom:16px}#rhs .dG2XIf .xpdclose .LKPcQc,#rhs .dG2XIf .xpdopen .viOShc{padding-top:0}#rhs .Wnoohf .xpdopen .yp1CPe,#rhs .OJXvsb .xpdclose .siXlze{padding-bottom:15px}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb.ecRggb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh.ecRggb,#rhs .dG2XIf .ecRggb{padding-bottom:15px}.ecRggb{background-color:#fff;box-shadow:none;border:1px solid #dadce0;border-radius:8px;margin:0 0 16px 0}.c2xzTb .kno-mrg,.ruTcId .kno-mrg{margin-bottom:24px;padding:0}.kno-mrg{position:relative;overflow:hidden}.SozcC{padding:0 0 16px 20px}#rhs .kno-mrg{border-top-right-radius:8px}#rhs .kno-mrg:not(.kno-mrg-si){border-top-left-radius:8px}.kno-mrg .wDYxhc{display:inline}.kno-mrg-si{float:right}.ss6qqb .kno-mrg{margin:0 16px 16px 16px}.M8OgIe .kno-mrg-si,.s6JM6d .kno-mrg-si{margin-left:20px;padding:0}.c2xzTb .kno-mrg-si,.ruTcId .kno-mrg-si{margin-bottom:16px}.c2xzTb .kno-mrg-si{border-top-right-radius:8px;overflow:hidden}#rhs .ss6qqb .kno-mrg{margin:0 0 16px 0}#rhs .u7yw9 .kno-mrg{margin:0}.EgHeA{margin:0 16px;padding-top:16px}.GHGvIc{border-radius:8px;line-height:8px;overflow:hidden;position:relative}.xte2qe{display:flex}.OXEsB{border-radius:8px;overflow:hidden}.OXEsB .Xn9Tkc{border-top-left-radius:8px}.OXEsB .oGwWse{border-top-right-radius:8px}.OXEsB .y0jvId{border-bottom-right-radius:8px}.OXEsB .lM9tvf{border-bottom-left-radius:8px}.o6uAG{border-radius:12px;overflow:hidden}.o6uAG .Xn9Tkc{border-top-left-radius:12px}.o6uAG .oGwWse{border-top-right-radius:12px}.o6uAG .y0jvId{border-bottom-right-radius:12px}.o6uAG .lM9tvf{border-bottom-left-radius:12px}.l5X1Ye{border-radius:16px;overflow:hidden}.l5X1Ye .Xn9Tkc{border-top-left-radius:16px}.l5X1Ye .oGwWse{border-top-right-radius:16px}.l5X1Ye .y0jvId{border-bottom-right-radius:16px}.l5X1Ye .lM9tvf{border-bottom-left-radius:16px}.HdBr8{overflow:visible}#rhs .LEsW6e .RYdNQb{margin-right:15px}.eA0Zlc{vertical-align:top;display:inline-block;margin:0;position:relative}html.zAoYTe .eA0Zlc:focus-within{outline:-webkit-focus-ring-color auto 1px}.JX86yc{display:inline-block}.eA0Zlc:not(.JX86yc){overflow:hidden}.c2xzTb .JX86yc:focus-within{outline:none}html.zAoYTe .c2xzTb .JX86yc a:focus{outline-offset:-1px;z-index:100;position:relative}.M8OgIe .eA0Zlc.qN5nNb{margin-right:4px;margin-bottom:4px}.M8OgIe .ifM9O .GMCzAd,.hvs42d .GMCzAd{border-radius:0}.WghbWd{cursor:pointer}.eA0Zlc.qN5nNb{margin-right:2px;margin-bottom:2px}.eA0Zlc.ITO9Cc{margin-right:2px;margin-bottom:2px}.eA0Zlc.LyIfQ{margin-right:10px;margin-bottom:10px}.oRnkrf.LyIfQ{margin-bottom:10px}.eA0Zlc.U1K9Vc{padding:10px;overflow:visible}.eA0Zlc.U1K9Vc .srrRv{background-color:transparent;border:2px solid;border-color:#1a73e8;border-radius:16px;box-sizing:border-box;pointer-events:none;height:100%;left:0;opacity:1;position:absolute;top:0;width:100%}.eA0Zlc.U1K9Vc .ywd3Gc.srrRv{width:calc(100% – 16px);height:calc(100% – 16px);border-radius:14px;left:8px;top:8px}.eA0Zlc.U1K9Vc:focus-within{outline:none}.eA0Zlc.bi-io{border-bottom:1px solid #fff;border-right:1px solid #fff;left:0;top:0;z-index:1}g-inner-card.xIfh4d{margin-right:4px;position:relative;border-radius:0;border:none;}div.eA0Zlc:first-child g-inner-card.xIfh4d,div.eA0Zlc:first-child g-inner-card.xIfh4d video{-webkit-border-top-left-radius:8px;-webkit-border-bottom-left-radius:8px;}div.eA0Zlc:last-of-type g-inner-card.xIfh4d,div.eA0Zlc:last-of-type g-inner-card.xIfh4d video{-webkit-border-top-right-radius:8px;-webkit-border-bottom-right-radius:8px;}.s6JM6d .ifM9O .GMCzAd,.cUnQKe .GMCzAd{border-radius:12px;margin:16px}.cUnQKe .GMCzAd{margin:0;}.c2xzTb .ifM9O .GMCzAd{margin:0}.XzTjhb .fm06If .ifM9O .GMCzAd{marg
in:0}.M8OgIe .XzTjhb .fm06If .ifM9O .GMCzAd{margin:4px 4px 0 0}.f8yzVb{width:calc(50% – 10px);border-radius:8px}.PEPRs{width:calc(25% – 20px);border-radius:16px}.EfhPkd{height:100%;left:0;position:absolute;top:0;width:100%;z-index:100}.rkPjCb{background-color:#fff;border-radius:16px;box-shadow:0 1px 6px 0 rgba(32,33,36,0.28);cursor:pointer;display:none;height:fit-content;padding:8px 8px 12px 8px;position:absolute;top:0;width:fit-content;z-index:102}.RjYw8b{background-image:linear-gradient(-180deg,rgba(0,0,0,0) 50%,rgba(0,0,0,.8) 100%);position:absolute;width:100%;height:100%;left:0;top:0}.eii6dc{background:rgba(0,0,0,.54);border-radius:16px;position:absolute;top:8px;right:8px;height:32px;width:32px}.HyRcxe{padding:15px 15px}.zgRAGb{position:absolute;top:0;right:0}.Ib6ph{position:absolute;top:0;right:1px}.TxERsb{display:flex;justify-content:center}.b1Zhoc{display:none}.BfmEZb{box-sizing:border-box;height:100%;left:0;pointer-events:none;position:absolute;top:0;width:100%}.FnEtTd .srrRv{border:2px solid;border-color:#1a73e8}.XOEbc img{transition:transform 200ms}.dB3j8:not(.qyKxnc) .XOEbc img,html.zAoYTe .FnEtTd:focus-within .XOEbc img{transform:scale(1.15)}.FnEtTd:focus-within{outline:none}html.zAoYTe .FnEtTd:focus-within .BfmEZb{border:2px solid;border-color:#1558d6}.uhHOwf{position:relative}.uhHOwf::after{background-color:rgba(0,0,0,0.03);bottom:0;content:”;display:block;left:0;pointer-events:none;position:absolute;right:0;top:0}.uhHOwf img{display:block}.BYbUcd{overflow:hidden;}.BYbUcd img{height:100%;width:100%}
.wDYxhc{clear:both}.cUnQKe .wDYxhc,.related-question-pair .wDYxhc,.M8OgIe .fm06If .wDYxhc{clear:none}html .dG2XIf .xpdclose .LKPcQc,html .dG2XIf .xpdopen .viOShc{padding-top:0;}.garHBe{color:var(–COEmY);font-size:20px;line-height:1.3;position:relative}.garHBe a{color:var(–COEmY)}.xpdopen .Hhmu2e{overflow:inherit}.xpdclose .a84NUc:not(:empty),.xpdopen .CQKTwc:not(:empty){border-top:solid 1px #ebebeb;border-radius:0}.xpdclose .pmYXee .a84NUc:not(:empty),.xpdopen .pmYXee .CQKTwc:not(:empty){border-top:none}.cAn2Qb .a84NUc:not(:empty),.cAn2Qb .CQKTwc:not(:empty){border-top:none}.SHa8ve{display:none}.xpdclose .TOfaBb.SHa8ve,.xpdopen .LL5J7d.SHa8ve{display:block}.rKR6H{padding-top:0.1px}.xpdclose .oHglmf,.xpdopen .xzPb7d{padding-bottom:16px}.xpdclose .kp-header .oHglmf,.xpdopen .kp-header .xzPb7d{padding-bottom:0}.c2xzTb .xpdclose .oHglmf,.c2xzTb .xpdopen .xzPb7d{padding-bottom:0}.HSryR .xpdclose .oHglmf,.HSryR .xpdopen .xzPb7d{padding-bottom:0}.Wnoohf .xpdopen .yp1CPe,.OJXvsb .xpdclose .siXlze{padding-bottom:16px}.Wnoohf .xpdopen .yp1CPe .xpdbox g-more-link{top:28px}.Wnoohf .xpdclose .wDYxhc.xsZWvb,.Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}.OJXvsb .xpdclose .wDYxhc.siXlze{padding-bottom:16px}#rhs .dG2XIf .xpdclose .LKPcQc,#rhs .dG2XIf .xpdopen .viOShc{padding-top:0}#rhs .Wnoohf .xpdopen .yp1CPe,#rhs .OJXvsb .xpdclose .siXlze{padding-bottom:15px}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb.ecRggb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh.ecRggb,#rhs .dG2XIf .ecRggb{padding-bottom:15px}.ecRggb{background-color:#fff;box-shadow:none;border:1px solid #dadce0;border-radius:8px;margin:0 0 16px 0}.u9iNfb{margin-left:-20px}.ZGh7Vc{display:inline-block;margin-top:6px}.di3YZe{font-size:16px;margin-bottom:20px;line-height:1.375;font-family:Google Sans,arial,sans-serif}.RqBzHd{padding:0 20px}.TrT0Xe{margin-bottom:4px}.co8aDb{margin-bottom:12px;}.i8Z77e .TrT0Xe{list-style-type:disc}.X5LH0c .TrT0Xe{list-style:inherit}.truncation-information:link,.truncation-information:visited{color:var(–JKqx2);font-size:14px;line-height:1.58;}.c2xzTb .co8aDb{font-family:Google Sans,arial,sans-serif}.XZAt2e{font-size:14px;display:inline-block;padding-top:10px;margin-left:-20px;}.Od5Jsd{display:inline-block;font-size:12px;line-height:1.34;color:var(–IXoxUe);margin-top:6px}.rvIhN{display:inline-block;font-size:14px;color:var(–IXoxUe);margin-left:5px;margin-right:5px}.FV85tb{font-size:12px;margin-bottom:0;margin-top:4px}.TK6JBe{font-size:12px;font-color:var(–IXoxUe);padding-left:4px}.BqZivd{margin-left:4px;margin-right:4px;font-size:10px}.Q29QOb{padding-right:5px}.FObuKc{border:1px solid var(–mXZkqc);border-radius:8px;margin:0 -20px}.RbVal{text-decoration:underline}.vHWNec{color:var(–bbQxAb);display:flex;padding:8px 16px}.GvDv7e{padding-right:4px}How to Create a Balanced Scorecard: Nine Steps to Success TM

Step 1: Assessment.
Step 2: Strategy.
Step 4: Strategy Mapping.
Step 5: Performance Measures.
Step 6: Strategic Initiatives.
Step 7: Performance Analysis.
Step 9: Evaluation.

Set the goal.
Identify critical success factors.
Select metrics and the measurement toolset.
Form a system of KPIs.
Aggregate the measurements data.

Define Objective. Establish the goal of the scorecard.
Collect Data. Gather historical data on borrowers.
Clean Data. Prepare and clean the data for analysis.
Feature Selection. Identify relevant variables for the scorecard.
Data Splitting.
Model Development.
Model Validation.
Score Calculation.

.vBnbff .mO5MMe{padding-top:10px}.cUnQKe .vBnbff .mO5MMe{padding-left:0;}.trNcde .vBnbff .mO5MMe{padding:10px 0 0 0}.cAn2Qb.abzPbc .mnr-c{max-width:calc(100% – 162px)}.tF2Cxc{position:relative}.Jb0Zif .BDNLRc{margin:16px 16px -11px}.RUXr2d{display:inline}.MTB56{margin-right:12px;vertical-align:middle}.Pthbuf{display:flex;align-items:center}.m164Nd{vertical-align:middle;display:inline-block}.qpGQpf{clear:both;padding-top:6px}.aCOpRe{line-height:1.58;word-wrap:break-word}.aCOpRe sup{line-height:0.9}.yuRUbf{font-weight:normal;font-size:small;line-height:1.58;}.IsZvec{max-width:48em;color:#4d5156;line-height:1.58}.uo4vr{color:var(–IXoxUe);line-height:1.58}.IjZ7ze{display:inline-block;color:var(–IXoxUe);font-size:12px;line-height:1.34;white-space:nowrap}.FyYA1e{margin:5px 0}a:hover h3.LC20lb{text-decoration:underline}.M8OgIe .dG2XIf .fm06If .LC20lb,.n6SJS h3.LC20lb{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;width:100%}.LC20lb{display:inline-block;line-height:1.3;margin-bottom:3px;}.c2xzTb .LC20lb{margin-bottom:0}.MMgsKf{padding-top:2px}.DKV0Md{padding-top:4px;padding-top:5px;}.Z3xoIb{padding-top:27px;padding-top:28px;}.NXKJM{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical;-webkit-line-clamp:1}.hceuRc{-webkit-box-orient:vertical;display:-webkit-box;-webkit-line-clamp:2;overflow:hidden}.fzBvHb{font-weight:700}.DKV0Md,.Z3xoIb{margin-top:18px;}.xvfwl{margin-top:4px}.q0vns a.fl{font-size:12px}.TQc1id .qLRx3b{font-size:14px;line-height:1.58}.HGLrXd{display:inline-block;-webkit-text-size-adjust:none}.q0vns{display:inline-block;padding-bottom:2px;padding-top:1px}.NJjxre{position:absolute;left:0;top:0;width:100%}.M8OgIe .VWCdhc.Mjve0e .q0vns{width:max-content}.VjDLd .TieM1d .tjvcx,.IVvPP .tjvcx,.kno-kp .tjvcx,.VjDLd .kp-wholepage-osrp .tjvcx,#rhs .ss6qqb .tjvcx,#rhs .trNcde .tjvcx{display:inline-block;height:19px;overflow-y:hidden}.ojE3Fb{padding:0;padding-bottom:0;}.ojE3Fb .q0vns{display:flex;overflow:hidden;padding:0;padding-bottom:0;align-items:center;}.ojE3Fb .q0vns a.fl{padding-top:0;font-size:12px;line-height:18px;}.GvPZzd{font-size:12px;line-height:18px;}.dTxz9{padding-right:38px}.iG7WGe{color:#202124;padding:0;text-align:center;width:16px}.VuuXrf{color:#202124;font-size:14px;display:block;line-height:20px;white-space:nowrap;}.qncq2c{font-size:12px;line-height:16px;margin-left:6px}.CA5RN{overflow:hidden}.K2VDSb{display:flex;flex-direction:row}.H9lube{background-color:#f1f3f4;border:1px solid #dadce0;border-radius:50%;display:inline-flex;justify-content:center;align-items:center;height:26px;width:26px;margin-right:12px;flex-shrink:0;vertical-align:middle;}.fJOpI.H9lube{background-color:#e2eeff;border:1px solid #e2eeff}.P1UpZb{background-color:#f1f3f4;border:1px solid #ecedef}.eqA2re.NjwKYd{margin-right:0}.Vwoesf:not(.oRVWZ){display:inline-block}.Vwoesf{vertical-align:middle}.XNo5Ab.XNo5Ab{display:block;}.lWlVCe{border-radius:50%}.bJVp8c{color:#0060f0}.Jj3Uob{color:#0060f0;}.ob9lvb{color:#4d5156}.ob9lvb.HCMUuf{color:var(–IXoxUe)}.ylgVCe{color:#4d5156}.B6fmyf{position:absolute;top:0;height:0;visibility:hidden;white-space:nowrap;width:100%}.B6fmyf.Mg1HEd{height:auto}.ljeAnf{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical}

.wDYxhc{clear:both}.cUnQKe .wDYxhc,.related-question-pair .wDYxhc,.M8OgIe .fm06If .wDYxhc{clear:none}html .dG2XIf .xpdclose .LKPcQc,html .dG2XIf .xpdopen .viOShc{padding-top:0;}.garHBe{color:var(–COEmY);font-size:20px;line-height:1.3;position:relative}.garHBe a{color:var(–COEmY)}.xpdopen .Hhmu2e{overflow:inherit}.xpdclose .a84NUc:not(:empty),.xpdopen .CQKTwc:not(:empty){border-top:solid 1px #ebebeb;border-radius:0}.xpdclose .pmYXee .a84NUc:not(:empty),.xpdopen .pmYXee .CQKTwc:not(:empty){border-top:none}.cAn2Qb .a84NUc:not(:empty),.cAn2Qb .CQKTwc:not(:empty){border-top:none}.SHa8ve{display:none}.xpdclose .TOfaBb.SHa8ve,.xpdopen .LL5J7d.SHa8ve{display:block}.rKR6H{padding-top:0.1px}.xpdclose .oHglmf,.xpdopen .xzPb7d{padding-bottom:16px}.xpdclose .kp-header .oHglmf,.xpdopen .kp-header .xzPb7d{padding-bottom:0}.c2xzTb .xpdclose .oHglmf,.c2xzTb .xpdopen .xzPb7d{padding-bottom:0}.HSryR .xpdclose .oHglmf,.HSryR .xpdopen .xzPb7d{padding-bottom:0}.Wnoohf .xpdopen .yp1CPe,.OJXvsb .xpdclose .siXlze{padding-bottom:16px}.Wnoohf .xpdopen .yp1CPe .xpdbox g-more-link{top:28px}.Wnoohf .xpdclose .wDYxhc.xsZWvb,.Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}.OJXvsb .xpdclose .wDYxhc.siXlze{padding-bottom:16px}#rhs .dG2XIf .xpdclose .LKPcQc,#rhs .dG2XIf .xpdopen .viOShc{padding-top:0}#rhs .Wnoohf .xpdopen .yp1CPe,#rhs .OJXvsb .xpdclose .siXlze{padding-bottom:15px}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb.ecRggb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh.ecRggb,#rhs .dG2XIf .ecRggb{padding-bottom:15px}.ecRggb{background-color:#fff;box-shadow:none;border:1px solid #dadce0;border-radius:8px;margin:0 0 16px 0}.c2xzTb .kno-mrg,.ruTcId .kno-mrg{margin-bottom:24px;padding:0}.kno-mrg{position:relative;overflow:hidden}.SozcC{padding:0 0 16px 20px}#rhs .kno-mrg{border-top-right-radius:8px}#rhs .kno-mrg:not(.kno-mrg-si){border-top-left-radius:8px}.kno-mrg .wDYxhc{display:inline}.kno-mrg-si{float:right}.ss6qqb .kno-mrg{margin:0 16px 16px 16px}.M8OgIe .kno-mrg-si,.s6JM6d .kno-mrg-si{margin-left:20px;padding:0}.c2xzTb .kno-mrg-si,.ruTcId .kno-mrg-si{margin-bottom:16px}.c2xzTb .kno-mrg-si{border-top-right-radius:8px;overflow:hidden}#rhs .ss6qqb .kno-mrg{margin:0 0 16px 0}#rhs .u7yw9 .kno-mrg{margin:0}.EgHeA{margin:0 16px;padding-top:16px}.GHGvIc{border-radius:8px;line-height:8px;overflow:hidden;position:relative}.IiOSLb .rsGxI.Ww4FFb,.Ww4FFb{background-color:var(–xhUGwc);border-radius:0px;border-width:0;box-shadow:none}.Ww4FFb .mnr-c:not(:empty),.mnr-c:not(:empty) .Ww4FFb,.Ww4FFb .Ww4FFb{box-shadow:none;margin-bottom:0px}.vt6azd{margin:0px 0px 8px}.vt6azd{margin:0px 0px 30px}.CBvvz{margin:-var(–sds-sys-measurement–space-sm) 0px 0px}.CBvvz{margin:-30px 0px 0px}.xte2qe{display:flex}.OXEsB{border-radius:8px;overflow:hidden}.OXEsB .Xn9Tkc{border-top-left-radius:8px}.OXEsB .oGwWse{border-top-right-radius:8px}.OXEsB .y0jvId{border-bottom-right-radius:8px}.OXEsB .lM9tvf{border-bottom-left-radius:8px}.o6uAG{border-radius:12px;overflow:hidden}.o6uAG .Xn9Tkc{border-top-left-radius:12px}.o6uAG .oGwWse{border-top-right-radius:12px}.o6uAG .y0jvId{border-bottom-right-radius:12px}.o6uAG .lM9tvf{border-bottom-left-radius:12px}.l5X1Ye{border-radius:16px;overflow:hidden}.l5X1Ye .Xn9Tkc{border-top-left-radius:16px}.l5X1Ye .oGwWse{border-top-right-radius:16px}.l5X1Ye .y0jvId{border-bottom-right-radius:16px}.l5X1Ye .lM9tvf{border-bottom-left-radius:16px}.HdBr8{overflow:visible}#rhs .LEsW6e .RYdNQb{margin-right:15px}.eA0Zlc{vertical-align:top;display:inline-block;margin:0;position:relative}html.zAoYTe .eA0Zlc:focus-within{outline:-webkit-focus-ring-color auto 1px}.JX86yc{display:inline-block}.eA0Zlc:not(.JX86yc){overflow:hidden}.c2xzTb .JX86yc:focus-within{outline:none}html.zAoYTe .c2xzTb .JX86yc a:focus{outline-offset:-1px;z-index:100;position:relative}.M8OgIe .eA0Zlc.qN5nNb{margin-right:4px;margin-bottom:4px}.M8OgIe .ifM9O .GMCzAd,.hvs42d .GMCzAd{border-radius:0}.WghbWd{cursor:pointer}.eA0Zlc.qN5nNb{margin-right:2px;margin-bottom:2px}.eA0Zlc.ITO9Cc{margin-right:2px;margin-bottom:2px}.eA0Zlc.LyIfQ{margin-right:10px;margin-bottom:10px}.oRnkrf.LyIfQ{margin-bottom:10px}.eA0Zlc.U1K9Vc{padding:10px;overflow:visible}.eA0Zlc.U1K9Vc .srrRv{background-color:transparent;border:2px solid;border-color:#1a73e8;border-radius:16px;box-sizing:border-box;pointer-events:none;height:100%;left:0;opacity:1;position:absolute;top:0;width:100%}.eA0Zlc.U1K9Vc .ywd3Gc.srrRv{width:calc(100% – 16px);height:calc(100% – 16px);border-radius:14px;left:8px;top:8px}.eA0Zlc.U1K9Vc:focus-within{outline:none}.eA0Zlc.bi-io{border-bottom:1px solid #fff;border-right:1px solid #fff;left:0;top:0;z-index:1}g-inner-card.xIfh4d{margin-right:4px;position:relative;border-radius:0;border:none;}div.eA0Zlc:first-child g-inner-card.xIfh4d,div.eA0Zlc:first-child g-inner-card.xIfh4d video{-webkit-border-top-left-radius:8px;-webkit-border-bottom-left-radius:8px;}div.eA0Zlc:last-of-type g-inner-card.xIfh4d,div.eA0Zlc:last-of-type g-inner-card.xIfh4d video{-webkit-border-top-right-radius:8px;-webkit-border-bottom-right-radius:8px;}.s6JM6d .ifM9O .GMCzAd,.cUnQKe .GMCzAd{border-radius:12px;margin:16px}.cUnQKe .GMCzAd{margin:0;}.c2xzTb .ifM9O .GMCzAd{margin:0}.XzTjhb .fm06If .ifM9O .GMCzAd{margin:0}.M8OgIe .XzTjhb .fm06If .ifM9O .GMCzAd{margin:4px 4px 0 0}.f8yzVb{width:calc(50% – 10px);border-radius:8px}.PEPRs{width:calc(25% – 20px);border-radius:16px}.EfhPkd{height:100%;left:0;position:absolute;top:0;width:100%;z-index:100}.rkPjCb{background-color:#fff;border-radius:16px;box-shadow:0 1px 6px 0 rgba(32,33,36,0.28);cursor:pointer;display:none;height:fit-content;padding:8px 8px 12px 8px;position:absolute;top:0;width:fit-content;z-index:102}.RjYw8b{background-image:linear-gradient(-180deg,rgba(0,0,0,0) 50%,rgba(0,0,0,.8) 100%);position:absolute;width:100%;height:100%;left:0;top:0}.eii6dc{background:rgba(0,0,0,.54);border-radius:16px;position:absolute;top:8px;right:8px;height:32px;width:32px}.HyRcxe{padding:15px 15px}.zgRAGb{position:absolute;top:0;right:0}.Ib6ph{position:absolute;top:0;right:1px}.TxERsb{display:flex;justify-content:center}.b1Zhoc{display:none}.BfmEZb{box-sizing:border-box;height:100%;left:0;pointer-events:none;position:absolute;top:0;width:100%}.FnEtTd .srrRv{border:2px solid;border-color:#1a73e8}.XOEbc img{transition:transform 200ms}.dB3j8:not(.qyKxnc) .XOEbc img,html.zAoYTe .FnEtTd:focus-within .XOEbc img{transform:scale(1.15)}.FnEtTd:focus-within{outline:none}html.zAoYTe .FnEtTd:focus-within .BfmEZb{border:2px solid;border-color:#1558d6}.uhHOwf{position:relative}.uhHOwf::after{background-color:rgba(0,0,0,0.03);bottom:0;content:”;display:block;left:0;pointer-events:none;position:absolute;right:0;top:0}.uhHOwf img{display:block}.BYbUcd{overflow:hidden;}.BYbUcd img{height:100%;width:100%}.B68O1d{background-color:rgba(0,0,0,0.54)}
.wDYxhc{clear:both}.cUnQKe .wDYxhc,.related-question-pair .wDYxhc,.M8OgIe .fm06If .wDYxhc{clear:none}html .dG2XIf .xpdclose .LKPcQc,html .dG2XIf .xpdopen .viOShc{padding-top:0;}.garHBe{color:var(–COEmY);font-size:20px;line-height:1.3;position:relative}.garHBe a{color:var(–COEmY)}.xpdopen .Hhmu2e{overflow:inherit}.xpdclose .a84NUc:not(:empty),.xpdopen .CQKTwc:not(:empty){border-top:solid 1px #ebebeb;border-radius:0}.xpdclose .pmYXee .a84NUc:not(:empty),.xpdopen .pmYXee .CQKTwc:not(:empty){border-top:none}.cAn2Qb .a84NUc:not(:empty),.cAn2Qb .CQKTwc:not(:empty){border-top:none}.SHa8ve{display:none}.xpdclose .TOfaBb.SHa8ve,.xpdopen .LL5J7d.SHa8ve{display:block}.rKR6H{padding-top:0.1px}.xpdclose .oHglmf,.xpdopen .xzPb7d{padding-bottom:16px}.xpdclose .kp-header .oHglmf,.xpdopen .kp-header .xzPb7d{padding-bottom:0}.c2xzTb .xpdclose .oHglmf,.c2xzTb .xpdopen .xzPb7d{padding-bottom:0}.HSryR .xpdclose .oHglmf,.HSryR .xpdopen .xzPb7d{padding-bottom:0}.Wnoohf .xpdopen .yp1CPe,.OJXvsb .xpdclose .siXlze{padding-bottom:16px}.Wnoohf .xpdopen .yp1CPe .xpdbox g-more-link{top:28px}.Wnoohf .xpdclose .wDYxhc.xsZWvb,.Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}.OJXvsb .xpdclose .wDYxhc.siXlze{padding-bottom:16px}#rhs .dG2XIf .xpdclose .LKPcQc,#rhs .dG2XIf .xpdopen .viOShc{padding-top:0}#rhs .Wnoohf .xpdopen .yp1CPe,#rhs .OJXvsb .xpdclose .siXlze{padding-bottom:15px}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb.ecRggb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh.ecRggb,#rhs .dG2XIf .ecRggb{padding-bottom:15px}.ecRggb{background-color:#fff;box-shadow:none;border:1px solid #dadce0;border-radius:8px;margin:0 0 16px 0}.Jb0Zif .UiGGAb.ILfuVd,.ILfuVd{font-size:16px;line-height:24px;}.fm06If .ILfuVd.NA6bn,.c2xzTb .ILfuVd.duSGDe,.c2xzTb .ILfuVd.NA6bn.c3biWd{font-size:14px;line-height:1.58;}.c2xzTb .zloOqf{font-size:16px;margin-bottom:16px;margin-top:-8px;}.FLWspc{margin:16px}.LFYdN{font-size:16px;margin:16px}.trNcde .ILfuVd{color:var(–bbQxAb);font-family:Google Sans,arial,sans-serif;font-size:14px;line-height:22px}.HSryR .ILfuVd{line-height:1.5}.ss6qqb .ILfuVd,.ss6qqb .UiGGAb.ILfuVd{font-size:14px;line-height:22px}.c2xzTb .qLYAZd{margin:16px 16px 16px 0;}.d9FyLd{padding:0 0 10px}.hgKElc{padding:0 8px 0 0}.kX21rb{font-size:12px;line-height:1.34;display:inline-block;font-family:Google Sans,arial,sans-serif;padding-right:0;white-space:nowrap}.SPV4pd{display:flex;overflow-x:auto}.SPV4pd::-webkit-scrollbar{display:none}.Vjskue{margin-left:8px}.JT9o0,.ZnIJV{align-items:center;border:1px solid var(–mXZkqc);border-radius:16px;box-sizing:border-box;color:#1a73e8;cursor:pointer;display:flex;height:32px;margin-bottom:16px}.BkHX0d{font-family:Google Sans,arial,sans-serif-medium,sans-serif;font-size:14px;line-height:20px;padding-right:20px;text-align:center;white-space:nowrap}.xv1D5b{display:block;padding:0 8px 0 12px;width:18px;height:18px}.LGOjhe{overflow:hidden;padding-bottom:20px}.trNcde .LGOjhe{overflow:visible}.SALvLe .LGOjhe,.Jb0Zif .LGOjhe,.HSryR .LGOjhe,.IVvPP .LGOjhe{padding:0 0 10px;margin:10px 0 0 0}.s6JM6d .SALvLe .LGOjhe{margin-top:12px;}.s6JM6d .HSryR .LGOjhe{margin-top:12px;padding-bottom:20px}#res .Jb0Zif .qDOt0b h3,.IVvPP .qDOt0b h3{font-size:16px;line-height:1.375}.Jb0Zif .qDOt0b .iUh30,.IVvPP .qDOt0b .iUh30{font-size:14px;line-height:1.58}.IVvPP .qDOt0b{border-bottom:1px solid var(–gS5jXb);padding-bottom:6px}.rjOVwe.ILfuVd{font-size:16px;line-height:20px}.dG2XIf .rjOVwe{padding-top:22px;padding-bottom:0;margin-bottom:1px}.xWd7I{padding-top:12px;}.ILfuVd.NA6bn,.ILfuVd.duSGDe,.ILfuVd.UiGGAb,.IVvPP .ILfuVd{font-size:14px;line-height:22px}.n6SJS .ILfuVd{font-size:14px}.ILfuVd.NA6bn,.ILfuVd.duSGDe,.ILfuVd.UiGGAb,.IVvPP .ILfuVd{line-height:20px}.xpd-wa .g-blk{margin:initial}.xpd-wa .dG2XIf{border:initial;box-shadow:none}.fm06If .ILfuVd,.c2xzTb .ILfuVd,.Jb0Zif .c2xzTb .ILfuVd{font-family:Google Sans,arial,sans-serif;color:var(–YLNNHc)}.fm06If .ILfuVd,.c2xzTb .ILfuVd,.Jb0Zif .c2xzTb .ILfuVd{font-size:20px;line-height:28px}.cUnQKe .ILfuVd,.cUnQKe .UiGGAb.ILfuVd,.w5mTAe .ILfuVd,.W0urI .ILfuVd{color:var(–bbQxAb);font-family:Google Sans,arial,sans-serif;font-size:16px;line-height:24px}.fm06If .ILfuVd b,.trNcde .ILfuVd b,.cUnQKe .ILfuVd b,.c2xzTb .ILfuVd b,.w5mTAe .ILfuVd b,.W0urI .ILfuVd b{background-color:#d3e3fd;color:#040c28;font-weight:500}@media (forced-colors:active){.fm06If .ILfuVd b,.c2xzTb .ILfuVd b,.trNcde .ILfuVd b,.cUnQKe .ILfuVd b,.w5mTAe .ILfuVd b,.W0urI .ILfuVd b{background-color:Mark;color:MarkText}}
KPIs are specific metrics used within the Balanced Scorecard framework. The Balanced Scorecard is a strategic management tool that includes KPIs from four perspectives (financial, customer, internal processes, and learning/growth). It captures the organizational performance comprehensively in various aspects.
.vBnbff .mO5MMe{padding-top:10px}.cUnQKe .vBnbff .mO5MMe{padding-left:0;}.trNcde .vBnbff .mO5MMe{padding:10px 0 0 0}.cAn2Qb.abzPbc .mnr-c{max-width:calc(100% – 162px)}.tF2Cxc{position:relative}.Jb0Zif .BDNLRc{margin:16px 16px -11px}.RUXr2d{display:inline}.MTB56{margin-right:12px;vertical-align:middle}.Pthbuf{display:flex;align-items:center}.m164Nd{vertical-align:middle;display:inline-block}.qpGQpf{clear:both;padding-top:6px}.aCOpRe{line-height:1.58;word-wrap:break-word}.aCOpRe sup{line-height:0.9}.yuRUbf{font-weight:normal;font-size:small;line-height:1.58;}.IsZvec{max-width:48em;color:#4d5156;line-height:1.58}.uo4vr{color:var(–IXoxUe);line-height:1.58}.IjZ7ze{display:inline-block;color:var(–IXoxUe);font-size:12px;line-height:1.34;white-space:nowrap}.FyYA1e{margin:5px 0}a:hover h3.LC20lb{text-decoration:underline}.M8OgIe .dG2XIf .fm06If .LC20lb,.n6SJS h3.LC20lb{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;width:100%}.LC20lb{display:inline-block;line-height:1.3;margin-bottom:3px;}.c2xzTb .LC20lb{margin-bottom:0}.MMgsKf{padding-top:2px}.DKV0Md{padding-top:4px;padding-top:5px;}.Z3xoIb{padding-top:27px;padding-top:28px;}.NXKJM{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical;-webkit-line-clamp:1}.hceuRc{-webkit-box-orient:vertical;display:-webkit-box;-webkit-line-clamp:2;overflow:hidden}.fzBvHb{font-weight:700}.DKV0Md,.Z3xoIb{margin-top:18px;}.xvfwl{margin-top:4px}.q0vns a.fl{font-size:12px}.TQc1id .qLRx3b{font-size:14px;line-height:1.58}.HGLrXd{display:inline-block;-webkit-text-size-adjust:none}.q0vns{display:inline-block;padding-bottom:2px;padding-top:1px}.NJjxre{position:absolute;left:0;top:0;width:100%}.M8OgIe .VWCdhc.Mjve0e .q0vns{width:max-content}.VjDLd .TieM1d .tjvcx,.IVvPP .tjvcx,.kno-kp .tjvcx,.VjDLd .kp-wholepage-osrp .tjvcx,#rhs .ss6qqb .tjvcx,#rhs .trNcde .tjvcx{display:inline-block;height:19px;overflow-y:hidden}.ojE3Fb{padding:0;padding-bottom:0;}.ojE3Fb .q0vns{display:flex;overflow:hidden;padding:0;padding-bottom:0;align-items:center;}.ojE3Fb .q0vns a.fl{padding-top:0;font-size:12px;line-height:18px;}.GvPZzd{font-size:12px;line-height:18px;}.dTxz9{padding-right:38px}.iG7WGe{color:#202124;padding:0;text-align:center;width:16px}.VuuXrf{color:#202124;font-size:14px;display:block;line-height:20px;white-space:nowrap;}.qncq2c{font-size:12px;line-height:16px;margin-left:6px}.CA5RN{overflow:hidden}.K2VDSb{display:flex;flex-direction:row}.H9lube{background-color:#f1f3f4;border:1px solid #dadce0;border-radius:50%;display:inline-flex;justify-content:center;align-items:center;height:26px;width:26px;margin-right:12px;flex-shrink:0;vertical-align:middle;}.fJOpI.H9lube{background-color:#e2eeff;border:1px solid #e2eeff}.P1UpZb{background-color:#f1f3f4;border:1px solid #ecedef}.eqA2re.NjwKYd{margin-right:0}.Vwoesf:not(.oRVWZ){display:inline-block}.Vwoesf{vertical-align:middle}.XNo5Ab.XNo5Ab{display:block;}.lWlVCe{border-radius:50%}.bJVp8c{color:#0060f0}.Jj3Uob{color:#0060f0;}.ob9lvb{color:#4d5156}.ob9lvb.HCMUuf{color:var(–IXoxUe)}.ylgVCe{color:#4d5156}.B6fmyf{position:absolute;top:0;height:0;visibility:hidden;white-space:nowrap;width:100%}.B6fmyf.Mg1HEd{height:auto}.ljeAnf{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical}.byrV5b{align-items:center;display:flex;flex-direction:row}.sBJG1d{display:flex;flex-direction:row;justify-content:center}.kDmHO{align-items:center;display:flex;flex-direction:column}.lR4vec{display:flex;flex-direction:column;justify-content:center}.xTEyc{align-items:start;display:flex;flex-direction:row}.OjFzvd{display:flex;flex-direction:row;justify-content:start}.YIPhrb{align-items:start;display:flex;flex-direction:column}.BToiNc{display:flex;flex-direction:column;justify-content:start}.E4bmEc .Va021{flex:1 1 100%}.E4bmEc .Y76LGf{flex:1 1 calc(50% – 4px)}

How does Coca-Cola use a balanced scorecard : .wDYxhc{clear:both}.cUnQKe .wDYxhc,.related-question-pair .wDYxhc,.M8OgIe .fm06If .wDYxhc{clear:none}html .dG2XIf .xpdclose .LKPcQc,html .dG2XIf .xpdopen .viOShc{padding-top:0;}.garHBe{color:var(–COEmY);font-size:20px;line-height:1.3;position:relative}.garHBe a{color:var(–COEmY)}.xpdopen .Hhmu2e{overflow:inherit}.xpdclose .a84NUc:not(:empty),.xpdopen .CQKTwc:not(:empty){border-top:solid 1px #ebebeb;border-radius:0}.xpdclose .pmYXee .a84NUc:not(:empty),.xpdopen .pmYXee .CQKTwc:not(:empty){border-top:none}.cAn2Qb .a84NUc:not(:empty),.cAn2Qb .CQKTwc:not(:empty){border-top:none}.SHa8ve{display:none}.xpdclose .TOfaBb.SHa8ve,.xpdopen .LL5J7d.SHa8ve{display:block}.rKR6H{padding-top:0.1px}.xpdclose .oHglmf,.xpdopen .xzPb7d{padding-bottom:16px}.xpdclose .kp-header .oHglmf,.xpdopen .kp-header .xzPb7d{padding-bottom:0}.c2xzTb .xpdclose .oHglmf,.c2xzTb .xpdopen .xzPb7d{padding-bottom:0}.HSryR .xpdclose .oHglmf,.HSryR .xpdopen .xzPb7d{padding-bottom:0}.Wnoohf .xpdopen .yp1CPe,.OJXvsb .xpdclose .siXlze{padding-bottom:16px}.Wnoohf .xpdopen .yp1CPe .xpdbox g-more-link{top:28px}.Wnoohf .xpdclose .wDYxhc.xsZWvb,.Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}.OJXvsb .xpdclose .wDYxhc.siXlze{padding-bottom:16px}#rhs .dG2XIf .xpdclose .LKPcQc,#rhs .dG2XIf .xpdopen .viOShc{padding-top:0}#rhs .Wnoohf .xpdopen .yp1CPe,#rhs .OJXvsb .xpdclose .siXlze{padding-bottom:15px}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb.ecRggb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh.ecRggb,#rhs .dG2XIf .ecRggb{padding-bottom:15px}.ecRggb{background-color:#fff;box-shadow:none;border:1px solid #dadce0;border-radius:8px;margin:0 0 16px 0}.c2xzTb .kno-mrg,.ruTcId .kno-mrg{margin-bottom:24px;padding:0}.kno-mrg{position:relative;overflow:hidden}.SozcC{padding:0 0 16px 20px}#rhs .kno-mrg{border-top-right-radius:8px}#rhs .kno-mrg:not(.kno-mrg-si){border-top-left-radius:8px}.kno-mrg .wDYxhc{display:inline}.kno-mrg-si{float:right}.ss6qqb .kno-mrg{margin:0 16px 16px 16px}.M8OgIe .kno-mrg-si,.s6JM6d .kno-mrg-si{margin-left:20px;padding:0}.c2xzTb .kno-mrg-si,.ruTcId .kno-mrg-si{margin-bottom:16px}.c2xzTb .kno-mrg-si{border-top-right-radius:8px;overflow:hidden}#rhs .ss6qqb .kno-mrg{margin:0 0 16px 0}#rhs .u7yw9 .kno-mrg{margin:0}.EgHeA{margin:0 16px;padding-top:16px}.GHGvIc{border-radius:8px;line-height:8px;overflow:hidden;position:relative}.xte2qe{display:flex}.OXEsB{border-radius:8px;overflow:hidden}.OXEsB .Xn9Tkc{border-top-left-radius:8px}.OXEsB .oGwWse{border-top-right-radius:8px}.OXEsB .y0jvId{border-bottom-right-radius:8px}.OXEsB .lM9tvf{border-bottom-left-radius:8px}.o6uAG{border-radius:12px;overflow:hidden}.o6uAG .Xn9Tkc{border-top-left-radius:12px}.o6uAG .oGwWse{border-top-right-radius:12px}.o6uAG .y0jvId{border-bottom-right-radius:12px}.o6uAG .lM9tvf{border-bottom-left-radius:12px}.l5X1Ye{border-radius:16px;overflow:hidden}.l5X1Ye .Xn9Tkc{border-top-left-radius:16px}.l5X1Ye .oGwWse{border-top-right-radius:16px}.l5X1Ye .y0jvId{border-bottom-right-radius:16px}.l5X1Ye .lM9tvf{border-bottom-left-radius:16px}.HdBr8{overflow:visible}#rhs .LEsW6e .RYdNQb{margin-right:15px}.eA0Zlc{vertical-align:top;display:inline-block;margin:0;position:relative}html.zAoYTe .eA0Zlc:focus-within{outline:-webkit-focus-ring-color auto 1px}.JX86yc{display:inline-block}.eA0Zlc:not(.JX86yc){overflow:hidden}.c2xzTb .JX86yc:focus-within{outline:none}html.zAoYTe .c2xzTb .JX86yc a:focus{outline-offset:-1px;z-index:100;position:relative}.M8OgIe .eA0Zlc.qN5nNb{margin-right:4px;margin-bottom:4px}.M8OgIe .ifM9O .GMCzAd,.hvs42d .GMCzAd{border-radius:0}.WghbWd{cursor:pointer}.eA0Zlc.qN5nNb{margin-right:2px;margin-bottom:2px}.eA0Zlc.ITO9Cc{margin-right:2px;margin-bottom:2px}.eA0Zlc.LyIfQ{margin-right:10px;margin-bottom:10px}.oRnkrf.LyIfQ{margin-bottom:10px}.eA0Zlc.U1K9Vc{padding:10px;overflow:visible}.eA0Zlc.U1K9Vc .srrRv{background-color:transparent;border:2px solid;border-color:#1a73e8;border-radius:16px;box-sizing:border-box;pointer-events:none;height:100%;left:0;opacity:1;position:absolute;top:0;width:100%}.eA0Zlc.U1K9Vc .ywd3Gc.srrRv{width:calc(100% – 16px);height:calc(100% – 16px);border-radius:14px;left:8px;top:8px}.eA0Zlc.U1K9Vc:focus-within{outline:none}.eA0Zlc.bi-io{border-bottom:1px solid #fff;border-right:1px solid #fff;left:0;top:0;z-index:1}g-inner-card.xIfh4d{margin-right:4p
x;position:relative;border-radius:0;border:none;}div.eA0Zlc:first-child g-inner-card.xIfh4d,div.eA0Zlc:first-child g-inner-card.xIfh4d video{-webkit-border-top-left-radius:8px;-webkit-border-bottom-left-radius:8px;}div.eA0Zlc:last-of-type g-inner-card.xIfh4d,div.eA0Zlc:last-of-type g-inner-card.xIfh4d video{-webkit-border-top-right-radius:8px;-webkit-border-bottom-right-radius:8px;}.s6JM6d .ifM9O .GMCzAd,.cUnQKe .GMCzAd{border-radius:12px;margin:16px}.cUnQKe .GMCzAd{margin:0;}.c2xzTb .ifM9O .GMCzAd{margin:0}.XzTjhb .fm06If .ifM9O .GMCzAd{margin:0}.M8OgIe .XzTjhb .fm06If .ifM9O .GMCzAd{margin:4px 4px 0 0}.f8yzVb{width:calc(50% – 10px);border-radius:8px}.PEPRs{width:calc(25% – 20px);border-radius:16px}.EfhPkd{height:100%;left:0;position:absolute;top:0;width:100%;z-index:100}.rkPjCb{background-color:#fff;border-radius:16px;box-shadow:0 1px 6px 0 rgba(32,33,36,0.28);cursor:pointer;display:none;height:fit-content;padding:8px 8px 12px 8px;position:absolute;top:0;width:fit-content;z-index:102}.RjYw8b{background-image:linear-gradient(-180deg,rgba(0,0,0,0) 50%,rgba(0,0,0,.8) 100%);position:absolute;width:100%;height:100%;left:0;top:0}.eii6dc{background:rgba(0,0,0,.54);border-radius:16px;position:absolute;top:8px;right:8px;height:32px;width:32px}.HyRcxe{padding:15px 15px}.zgRAGb{position:absolute;top:0;right:0}.Ib6ph{position:absolute;top:0;right:1px}.TxERsb{display:flex;justify-content:center}.b1Zhoc{display:none}.BfmEZb{box-sizing:border-box;height:100%;left:0;pointer-events:none;position:absolute;top:0;width:100%}.FnEtTd .srrRv{border:2px solid;border-color:#1a73e8}.XOEbc img{transition:transform 200ms}.dB3j8:not(.qyKxnc) .XOEbc img,html.zAoYTe .FnEtTd:focus-within .XOEbc img{transform:scale(1.15)}.FnEtTd:focus-within{outline:none}html.zAoYTe .FnEtTd:focus-within .BfmEZb{border:2px solid;border-color:#1558d6}.uhHOwf{position:relative}.uhHOwf::after{background-color:rgba(0,0,0,0.03);bottom:0;content:”;display:block;left:0;pointer-events:none;position:absolute;right:0;top:0}.uhHOwf img{display:block}.BYbUcd{overflow:hidden;}.BYbUcd img{height:100%;width:100%}
.wDYxhc{clear:both}.cUnQKe .wDYxhc,.related-question-pair .wDYxhc,.M8OgIe .fm06If .wDYxhc{clear:none}html .dG2XIf .xpdclose .LKPcQc,html .dG2XIf .xpdopen .viOShc{padding-top:0;}.garHBe{color:var(–COEmY);font-size:20px;line-height:1.3;position:relative}.garHBe a{color:var(–COEmY)}.xpdopen .Hhmu2e{overflow:inherit}.xpdclose .a84NUc:not(:empty),.xpdopen .CQKTwc:not(:empty){border-top:solid 1px #ebebeb;border-radius:0}.xpdclose .pmYXee .a84NUc:not(:empty),.xpdopen .pmYXee .CQKTwc:not(:empty){border-top:none}.cAn2Qb .a84NUc:not(:empty),.cAn2Qb .CQKTwc:not(:empty){border-top:none}.SHa8ve{display:none}.xpdclose .TOfaBb.SHa8ve,.xpdopen .LL5J7d.SHa8ve{display:block}.rKR6H{padding-top:0.1px}.xpdclose .oHglmf,.xpdopen .xzPb7d{padding-bottom:16px}.xpdclose .kp-header .oHglmf,.xpdopen .kp-header .xzPb7d{padding-bottom:0}.c2xzTb .xpdclose .oHglmf,.c2xzTb .xpdopen .xzPb7d{padding-bottom:0}.HSryR .xpdclose .oHglmf,.HSryR .xpdopen .xzPb7d{padding-bottom:0}.Wnoohf .xpdopen .yp1CPe,.OJXvsb .xpdclose .siXlze{padding-bottom:16px}.Wnoohf .xpdopen .yp1CPe .xpdbox g-more-link{top:28px}.Wnoohf .xpdclose .wDYxhc.xsZWvb,.Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}.OJXvsb .xpdclose .wDYxhc.siXlze{padding-bottom:16px}#rhs .dG2XIf .xpdclose .LKPcQc,#rhs .dG2XIf .xpdopen .viOShc{padding-top:0}#rhs .Wnoohf .xpdopen .yp1CPe,#rhs .OJXvsb .xpdclose .siXlze{padding-bottom:15px}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb.ecRggb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh.ecRggb,#rhs .dG2XIf .ecRggb{padding-bottom:15px}.ecRggb{background-color:#fff;box-shadow:none;border:1px solid #dadce0;border-radius:8px;margin:0 0 16px 0}.Jb0Zif .UiGGAb.ILfuVd,.ILfuVd{font-size:16px;line-height:24px;}.fm06If .ILfuVd.NA6bn,.c2xzTb .ILfuVd.duSGDe,.c2xzTb .ILfuVd.NA6bn.c3biWd{font-size:14px;line-height:1.58;}.c2xzTb .zloOqf{font-size:16px;margin-bottom:16px;margin-top:-8px;}.FLWspc{margin:16px}.LFYdN{font-size:16px;margin:16px}.trNcde .ILfuVd{color:var(–bbQxAb);font-family:Google Sans,arial,sans-serif;font-size:14px;line-height:22px}.HSryR .ILfuVd{line-height:1.5}.ss6qqb .ILfuVd,.ss6qqb .UiGGAb.ILfuVd{font-size:14px;line-height:22px}.c2xzTb .qLYAZd{margin:16px 16px 16px 0;}.d9FyLd{padding:0 0 10px}.hgKElc{padding:0 8px 0 0}.kX21rb{font-size:12px;line-height:1.34;display:inline-block;font-family:Google Sans,arial,sans-serif;padding-right:0;white-space:nowrap}.SPV4pd{display:flex;overflow-x:auto}.SPV4pd::-webkit-scrollbar{display:none}.Vjskue{margin-left:8px}.JT9o0,.ZnIJV{align-items:center;border:1px solid var(–mXZkqc);border-radius:16px;box-sizing:border-box;color:#1a73e8;cursor:pointer;display:flex;height:32px;margin-bottom:16px}.BkHX0d{font-family:Google Sans,arial,sans-serif-medium,sans-serif;font-size:14px;line-height:20px;padding-right:20px;text-align:center;white-space:nowrap}.xv1D5b{display:block;padding:0 8px 0 12px;width:18px;height:18px}.LGOjhe{overflow:hidden;padding-bottom:20px}.trNcde .LGOjhe{overflow:visible}.SALvLe .LGOjhe,.Jb0Zif .LGOjhe,.HSryR .LGOjhe,.IVvPP .LGOjhe{padding:0 0 10px;margin:10px 0 0 0}.s6JM6d .SALvLe .LGOjhe{margin-top:12px;}.s6JM6d .HSryR .LGOjhe{margin-top:12px;padding-bottom:20px}#res .Jb0Zif .qDOt0b h3,.IVvPP .qDOt0b h3{font-size:16px;line-height:1.375}.Jb0Zif .qDOt0b .iUh30,.IVvPP .qDOt0b .iUh30{font-size:14px;line-height:1.58}.IVvPP .qDOt0b{border-bottom:1px solid var(–gS5jXb);padding-bottom:6px}.rjOVwe.ILfuVd{font-size:16px;line-height:20px}.dG2XIf .rjOVwe{padding-top:22px;padding-bottom:0;margin-bottom:1px}.xWd7I{padding-top:12px;}.ILfuVd.NA6bn,.ILfuVd.duSGDe,.ILfuVd.UiGGAb,.IVvPP .ILfuVd{font-size:14px;line-height:22px}.n6SJS .ILfuVd{font-size:14px}.ILfuVd.NA6bn,.ILfuVd.duSGDe,.ILfuVd.UiGGAb,.IVvPP .ILfuVd{line-height:20px}.xpd-wa .g-blk{margin:initial}.xpd-wa .dG2XIf{border:initial;box-shadow:none}.fm06If .ILfuVd,.c2xzTb .ILfuVd,.Jb0Zif .c2xzTb .ILfuVd{font-family:Google Sans,arial,sans-serif;color:var(–YLNNHc)}.fm06If .ILfuVd,.c2xzTb .ILfuVd,.Jb0Zif .c2xzTb .ILfuVd{font-size:20px;line-height:28px}.cUnQKe .ILfuVd,.cUnQKe .UiGGAb.ILfuVd,.w5mTAe .ILfuVd,.W0urI .ILfuVd{color:var(–bbQxAb);font-family:Google Sans,arial,sans-serif;font-size:16px;line-height:24px}.fm06If .ILfuVd b,.trNcde .ILfuVd b,.cUnQKe .ILfuVd b,.c2xzTb .ILfuVd b,.w5mTAe .ILfuVd b,.W0urI .ILfuVd b{background-color:#d3e3fd;color:#040c28;font-weight:500}@media (forced-colors:active){.fm06If .ILfuVd b,.c2xzTb .ILfuVd b,.trNcde .ILfuVd b,.cUnQKe .ILfuVd b,.w5mTAe .ILfuVd b,.W0urI .ILfuVd b{background-color:Mark;color:MarkText}}
Coca-Cola

Implement a balanced scorecard focusing on four key areas: financial performance, customer satisfaction, internal processes, and learning and growth. Market share, customer loyalty, employee engagement, and other relevant performance indicators.
.vBnbff .mO5MMe{padding-top:10px}.cUnQKe .vBnbff .mO5MMe{padding-left:0;}.trNcde .vBnbff .mO5MMe{padding:10px 0 0 0}.cAn2Qb.abzPbc .mnr-c{max-width:calc(100% – 162px)}.tF2Cxc{position:relative}.Jb0Zif .BDNLRc{margin:16px 16px -11px}.RUXr2d{display:inline}.MTB56{margin-right:12px;vertical-align:middle}.Pthbuf{display:flex;align-items:center}.m164Nd{vertical-align:middle;display:inline-block}.qpGQpf{clear:both;padding-top:6px}.aCOpRe{line-height:1.58;word-wrap:break-word}.aCOpRe sup{line-height:0.9}.yuRUbf{font-weight:normal;font-size:small;line-height:1.58;}.IsZvec{max-width:48em;color:#4d5156;line-height:1.58}.uo4vr{color:var(–IXoxUe);line-height:1.58}.IjZ7ze{display:inline-block;color:var(–IXoxUe);font-size:12px;line-height:1.34;white-space:nowrap}.FyYA1e{margin:5px 0}a:hover h3.LC20lb{text-decoration:underline}.M8OgIe .dG2XIf .fm06If .LC20lb,.n6SJS h3.LC20lb{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;width:100%}.LC20lb{display:inline-block;line-height:1.3;margin-bottom:3px;}.c2xzTb .LC20lb{margin-bottom:0}.MMgsKf{padding-top:2px}.DKV0Md{padding-top:4px;padding-top:5px;}.Z3xoIb{padding-top:27px;padding-top:28px;}.NXKJM{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical;-webkit-line-clamp:1}.hceuRc{-webkit-box-orient:vertical;display:-webkit-box;-webkit-line-clamp:2;overflow:hidden}.fzBvHb{font-weight:700}.DKV0Md,.Z3xoIb{margin-top:18px;}.xvfwl{margin-top:4px}.q0vns a.fl{font-size:12px}.TQc1id .qLRx3b{font-size:14px;line-height:1.58}.HGLrXd{display:inline-block;-webkit-text-size-adjust:none}.q0vns{display:inline-block;padding-bottom:2px;padding-top:1px}.NJjxre{position:absolute;left:0;top:0;width:100%}.M8OgIe .VWCdhc.Mjve0e .q0vns{width:max-content}.VjDLd .TieM1d .tjvcx,.IVvPP .tjvcx,.kno-kp .tjvcx,.VjDLd .kp-wholepage-osrp .tjvcx,#rhs .ss6qqb .tjvcx,#rhs .trNcde .tjvcx{display:inline-block;height:19px;overflow-y:hidden}.ojE3Fb{padding:0;padding-bottom:0;}.ojE3Fb .q0vns{display:flex;overflow:hidden;padding:0;padding-bottom:0;align-items:center;}.ojE3Fb .q0vns a.fl{padding-top:0;font-size:12px;line-height:18px;}.GvPZzd{font-size:12px;line-height:18px;}.dTxz9{padding-right:38px}.iG7WGe{color:#202124;padding:0;text-align:center;width:16px}.VuuXrf{color:#202124;font-size:14px;display:block;line-height:20px;white-space:nowrap;}.qncq2c{font-size:12px;line-height:16px;margin-left:6px}.CA5RN{overflow:hidden}.K2VDSb{display:flex;flex-direction:row}.H9lube{background-color:#f1f3f4;border:1px solid #dadce0;border-radius:50%;display:inline-flex;justify-content:center;align-items:center;height:26px;width:26px;margin-right:12px;flex-shrink:0;vertical-align:middle;}.fJOpI.H9lube{background-color:#e2eeff;border:1px solid #e2eeff}.P1UpZb{background-color:#f1f3f4;border:1px solid #ecedef}.eqA2re.NjwKYd{margin-right:0}.Vwoesf:not(.oRVWZ){display:inline-block}.Vwoesf{vertical-align:middle}.XNo5Ab.XNo5Ab{display:block;}.lWlVCe{border-radius:50%}.bJVp8c{color:#0060f0}.Jj3Uob{color:#0060f0;}.ob9lvb{color:#4d5156}.ob9lvb.HCMUuf{color:var(–IXoxUe)}.ylgVCe{color:#4d5156}.B6fmyf{position:absolute;top:0;height:0;visibility:hidden;white-space:nowrap;width:100%}.B6fmyf.Mg1HEd{height:auto}.ljeAnf{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical}

What are 3 KPI : .wDYxhc{clear:both}.cUnQKe .wDYxhc,.related-question-pair .wDYxhc,.M8OgIe .fm06If .wDYxhc{clear:none}html .dG2XIf .xpdclose .LKPcQc,html .dG2XIf .xpdopen .viOShc{padding-top:0;}.garHBe{color:var(–COEmY);font-size:20px;line-height:1.3;position:relative}.garHBe a{color:var(–COEmY)}.xpdopen .Hhmu2e{overflow:inherit}.xpdclose .a84NUc:not(:empty),.xpdopen .CQKTwc:not(:empty){border-top:solid 1px #ebebeb;border-radius:0}.xpdclose .pmYXee .a84NUc:not(:empty),.xpdopen .pmYXee .CQKTwc:not(:empty){border-top:none}.cAn2Qb .a84NUc:not(:empty),.cAn2Qb .CQKTwc:not(:empty){border-top:none}.SHa8ve{display:none}.xpdclose .TOfaBb.SHa8ve,.xpdopen .LL5J7d.SHa8ve{display:block}.rKR6H{padding-top:0.1px}.xpdclose .oHglmf,.xpdopen .xzPb7d{padding-bottom:16px}.xpdclose .kp-header .oHglmf,.xpdopen .kp-header .xzPb7d{padding-bottom:0}.c2xzTb .xpdclose .oHglmf,.c2xzTb .xpdopen .xzPb7d{padding-bottom:0}.HSryR .xpdclose .oHglmf,.HSryR .xpdopen .xzPb7d{padding-bottom:0}.Wnoohf .xpdopen .yp1CPe,.OJXvsb .xpdclose .siXlze{padding-bottom:16px}.Wnoohf .xpdopen .yp1CPe .xpdbox g-more-link{top:28px}.Wnoohf .xpdclose .wDYxhc.xsZWvb,.Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}.OJXvsb .xpdclose .wDYxhc.siXlze{padding-bottom:16px}#rhs .dG2XIf .xpdclose .LKPcQc,#rhs .dG2XIf .xpdopen .viOShc{padding-top:0}#rhs .Wnoohf .xpdopen .yp1CPe,#rhs .OJXvsb .xpdclose .siXlze{padding-bottom:15px}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb.ecRggb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh.ecRggb,#rhs .dG2XIf .ecRggb{padding-bottom:15px}.ecRggb{background-color:#fff;box-shadow:none;border:1px solid #dadce0;border-radius:8px;margin:0 0 16px 0}.Jb0Zif .UiGGAb.ILfuVd,.ILfuVd{font-size:16px;line-height:24px;}.fm06If .ILfuVd.NA6bn,.c2xzTb .ILfuVd.duSGDe,.c2xzTb .ILfuVd.NA6bn.c3biWd{font-size:14px;line-height:1.58;}.c2xzTb .zloOqf{font-size:16px;margin-bottom:16px;margin-top:-8px;}.FLWspc{margin:16px}.LFYdN{font-size:16px;margin:16px}.trNcde .ILfuVd{color:var(–bbQxAb);font-family:Google Sans,arial,sans-serif;font-size:14px;line-height:22px}.HSryR .ILfuVd{line-height:1.5}.ss6qqb .ILfuVd,.ss6qqb .UiGGAb.ILfuVd{font-size:14px;line-height:22px}.c2xzTb .qLYAZd{margin:16px 16px 16px 0;}.d9FyLd{padding:0 0 10px}.hgKElc{padding:0 8px 0 0}.kX21rb{font-size:12px;line-height:1.34;display:inline-block;font-family:Google Sans,arial,sans-serif;padding-right:0;white-space:nowrap}.SPV4pd{display:flex;overflow-x:auto}.SPV4pd::-webkit-scrollbar{display:none}.Vjskue{margin-left:8px}.JT9o0,.ZnIJV{align-items:center;border:1px solid var(–mXZkqc);border-radius:16px;box-sizing:border-box;color:#1a73e8;cursor:pointer;display:flex;height:32px;margin-bottom:16px}.BkHX0d{font-family:Google Sans,arial,sans-serif-medium,sans-serif;font-size:14px;line-height:20px;padding-right:20px;text-align:center;white-space:nowrap}.xv1D5b{display:block;padding:0 8px 0 12px;width:18px;height:18px}.LGOjhe{overflow:hidden;padding-bottom:20px}.trNcde .LGOjhe{overflow:visible}.SALvLe .LGOjhe,.Jb0Zif .LGOjhe,.HSryR .LGOjhe,.IVvPP .LGOjhe{padding:0 0 10px;margin:10px 0 0 0}.s6JM6d .SALvLe .LGOjhe{margin-top:12px;}.s6JM6d .HSryR .LGOjhe{margin-top:12px;padding-bottom:20px}#res .Jb0Zif .qDOt0b h3,.IVvPP .qDOt0b h3{font-size:16px;line-height:1.375}.Jb0Zif .qDOt0b .iUh30,.IVvPP .qDOt0b .iUh30{font-size:14px;line-height:1.58}.IVvPP .qDOt0b{border-bottom:1px solid var(–gS5jXb);padding-bottom:6px}.rjOVwe.ILfuVd{font-size:16px;line-height:20px}.dG2XIf .rjOVwe{padding-top:22px;padding-bottom:0;margin-bottom:1px}.xWd7I{padding-top:12px;}.ILfuVd.NA6bn,.ILfuVd.duSGDe,.ILfuVd.UiGGAb,.IVvPP .ILfuVd{font-size:14px;line-height:22px}.n6SJS .ILfuVd{font-size:14px}.ILfuVd.NA6bn,.ILfuVd.duSGDe,.ILfuVd.UiGGAb,.IVvPP .ILfuVd{line-height:20px}.xpd-wa .g-blk{margin:initial}.xpd-wa .dG2XIf{border:initial;box-shadow:none}.fm06If .ILfuVd,.c2xzTb .ILfuVd,.Jb0Zif .c2xzTb .ILfuVd{font-family:Google Sans,arial,sans-serif;color:var(–YLNNHc)}.fm06If .ILfuVd,.c2xzTb .ILfuVd,.Jb0Zif .c2xzTb .ILfuVd{font-size:20px;line-height:28px}.cUnQKe .ILfuVd,.cUnQKe .UiGGAb.ILfuVd,.w5mTAe .ILfuVd,.W0urI .ILfuVd{color:var(–bbQxAb);font-family:Google Sans,arial,sans-serif;font-size:16px;line-height:24px}.fm06If .ILfuVd b,.trNcde .ILfuVd b,.cUnQKe .ILfuVd b,.c2xzTb .ILfuVd b,.w5mTAe .ILfuVd b,.W0urI .ILfuVd b{background-color:#d3e3fd;color:#040c28;font-weight:500}@media (forced-colors:active){.fm06If .ILfuVd b,.c2xzTb .ILfuVd b,.trNcde .ILfuVd b,.cUnQKe .ILfuVd b,.w5mTAe .ILfuVd b,.W0urI .ILfuVd b{background-color:Mark;color:MarkText}}.IiOSLb .rsGxI.Ww4FFb,.Ww4FFb{background-color:var(–xhUGwc);border-radius:0px;border-width:0;box-shadow:none}.Ww4FFb .mnr-c:not(:empty),.mnr-c:not(:empty) .Ww4FFb,.Ww4FFb .Ww4FFb{box-shadow:none;margin-bottom:0px}.vt6azd{margin:0px 0px 8px}.vt6azd{margin:0px 0px 30px}.CBvvz{margin:-var(–sds-sys-measurement–space-sm) 0px 0px}.CBvvz{margin:-30px 0px 0px}
Types of KPIs

Lagging KPIs measure the current state of a business and its achievements toward a goal after a set period of time. Leading KPIs measure and determine a business' future state. Key performance indicators that target an entire organization's goals are called high KPIs.
.vBnbff .mO5MMe{padding-top:10px}.cUnQKe .vBnbff .mO5MMe{padding-left:0;}.trNcde .vBnbff .mO5MMe{padding:10px 0 0 0}.cAn2Qb.abzPbc .mnr-c{max-width:calc(100% – 162px)}.tF2Cxc{position:relative}.Jb0Zif .BDNLRc{margin:16px 16px -11px}.RUXr2d{display:inline}.MTB56{margin-right:12px;vertical-align:middle}.Pthbuf{display:flex;align-items:center}.m164Nd{vertical-align:middle;display:inline-block}.qpGQpf{clear:both;padding-top:6px}.aCOpRe{line-height:1.58;word-wrap:break-word}.aCOpRe sup{line-height:0.9}.yuRUbf{font-weight:normal;font-size:small;line-height:1.58;}.IsZvec{max-width:48em;color:#4d5156;line-height:1.58}.uo4vr{color:var(–IXoxUe);line-height:1.58}.IjZ7ze{display:inline-block;color:var(–IXoxUe);font-size:12px;line-height:1.34;white-space:nowrap}.FyYA1e{margin:5px 0}a:hover h3.LC20lb{text-decoration:underline}.M8OgIe .dG2XIf .fm06If .LC20lb,.n6SJS h3.LC20lb{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;width:100%}.LC20lb{display:inline-block;line-height:1.3;margin-bottom:3px;}.c2xzTb .LC20lb{margin-bottom:0}.MMgsKf{padding-top:2px}.DKV0Md{padding-top:4px;padding-top:5px;}.Z3xoIb{padding-top:27px;padding-top:28px;}.NXKJM{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical;-webkit-line-clamp:1}.hceuRc{-webkit-box-orient:vertical;display:-webkit-box;-webkit-line-clamp:2;overflow:hidden}.fzBvHb{font-weight:700}.DKV0Md,.Z3xoIb{margin-top:18px;}.xvfwl{margin-top:4px}.q0vns a.fl{font-size:12px}.TQc1id .qLRx3b{font-size:14px;line-height:1.58}.HGLrXd{display:inline-block;-webkit-text-size-adjust:none}.q0vns{display:inline-block;padding-bottom:2px;padding-top:1px}.NJjxre{position:absolute;left:0;top:0;width:100%}.M8OgIe .VWCdhc.Mjve0e .q0vns{width:max-content}.VjDLd .TieM1d .tjvcx,.IVvPP .tjvcx,.kno-kp .tjvcx,.VjDLd .kp-wholepage-osrp .tjvcx,#rhs .ss6qqb .tjvcx,#rhs .trNcde .tjvcx{display:inline-block;height:19px;overflow-y:hidden}.ojE3Fb{padding:0;padding-bottom:0;}.ojE3Fb .q0vns{display:flex;overflow:hidden;padding:0;padding-bottom:0;align-items:center;}.ojE3Fb .q0vns a.fl{padding-top:0;font-size:12px;line-height:18px;}.GvPZzd{font-size:12px;line-height:18px;}.dTxz9{padding-right:38px}.iG7WGe{color:#202124;padding:0;text-align:center;width:16px}.VuuXrf{color:#202124;font-size:14px;display:block;line-height:20px;white-space:nowrap;}.qncq2c{font-size:12px;line-height:16px;margin-left:6px}.CA5RN{overflow:hidden}.K2VDSb{display:flex;flex-direction:row}.H9lube{background-color:#f1f3f4;border:1px solid #dadce0;border-radius:50%;display:inline-flex;justify-content:center;align-items:center;height:26px;width:26px;margin-right:12px;flex-shrink:0;vertical-align:middle;}.fJOpI.H9lube{background-color:#e2eeff;border:1px solid #e2eeff}.P1UpZb{background-color:#f1f3f4;border:1px solid #ecedef}.eqA2re.NjwKYd{margin-right:0}.Vwoesf:not(.oRVWZ){display:inline-block}.Vwoesf{vertical-align:middle}.XNo5Ab.XNo5Ab{display:block;}.lWlVCe{border-radius:50%}.bJVp8c{color:#0060f0}.Jj3Uob{color:#0060f0;}.ob9lvb{color:#4d5156}.ob9lvb.HCMUuf{color:var(–IXoxUe)}.ylgVCe{color:#4d5156}.B6fmyf{position:absolute;top:0;height:0;visibility:hidden;white-space:nowrap;width:100%}.B6fmyf.Mg1HEd{height:auto}.ljeAnf{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical}.byrV5b{align-items:center;display:flex;flex-direction:row}.sBJG1d{display:flex;flex-direction:row;justify-content:center}.kDmHO{align-items:center;display:flex;flex-direction:column}.lR4vec{display:flex;flex-direction:column;justify-content:center}.xTEyc{align-items:start;display:flex;flex-direction:row}.OjFzvd{display:flex;flex-direction:row;justify-content:start}.YIPhrb{align-items:start;display:flex;flex-direction:column}.BToiNc{display:flex;flex-direction:column;justify-content:start}.E4bmEc .Va021{flex:1 1 100%}.E4bmEc .Y76LGf{flex:1 1 calc(50% – 4px)}

How to create a score card

Outline your purpose.
Create specific objectives and performance measures.
Strategically map each perspective.
Analyze performance.
Share and communicate results.
Develop strategic changes and initiatives.
Implement the changes.
Improving strategic planning.

.vBnbff .mO5MMe{padding-top:10px}.cUnQKe .vBnbff .mO5MMe{padding-left:0;}.trNcde .vBnbff .mO5MMe{padding:10px 0 0 0}.cAn2Qb.abzPbc .mnr-c{max-width:calc(100% – 162px)}.tF2Cxc{position:relative}.Jb0Zif .BDNLRc{margin:16px 16px -11px}.RUXr2d{display:inline}.MTB56{margin-right:12px;vertical-align:middle}.Pthbuf{display:flex;align-items:center}.m164Nd{vertical-align:middle;display:inline-block}.qpGQpf{clear:both;padding-top:6px}.aCOpRe{line-height:1.58;word-wrap:break-word}.aCOpRe sup{line-height:0.9}.yuRUbf{font-weight:normal;font-size:small;line-height:1.58;}.IsZvec{max-width:48em;color:#4d5156;line-height:1.58}.uo4vr{color:var(–IXoxUe);line-height:1.58}.IjZ7ze{display:inline-block;color:var(–IXoxUe);font-size:12px;line-height:1.34;white-space:nowrap}.FyYA1e{margin:5px 0}a:hover h3.LC20lb{text-decoration:underline}.M8OgIe .dG2XIf .fm06If .LC20lb,.n6SJS h3.LC20lb{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;width:100%}.LC20lb{display:inline-block;line-height:1.3;margin-bottom:3px;}.c2xzTb .LC20lb{margin-bottom:0}.MMgsKf{padding-top:2px}.DKV0Md{padding-top:4px;padding-top:5px;}.Z3xoIb{padding-top:27px;padding-top:28px;}.NXKJM{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical;-webkit-line-clamp:1}.hceuRc{-webkit-box-orient:vertical;display:-webkit-box;-webkit-line-clamp:2;overflow:hidden}.fzBvHb{font-weight:700}.DKV0Md,.Z3xoIb{margin-top:18px;}.xvfwl{margin-top:4px}.q0vns a.fl{font-size:12px}.TQc1id .qLRx3b{font-size:14px;line-height:1.58}.HGLrXd{display:inline-block;-webkit-text-size-adjust:none}.q0vns{display:inline-block;padding-bottom:2px;padding-top:1px}.NJjxre{position:absolute;left:0;top:0;width:100%}.M8OgIe .VWCdhc.Mjve0e .q0vns{width:max-content}.VjDLd .TieM1d .tjvcx,.IVvPP .tjvcx,.kno-kp .tjvcx,.VjDLd .kp-wholepage-osrp .tjvcx,#rhs .ss6qqb .tjvcx,#rhs .trNcde .tjvcx{display:inline-block;height:19px;overflow-y:hidden}.ojE3Fb{padding:0;padding-bottom:0;}.ojE3Fb .q0vns{display:flex;overflow:hidden;padding:0;padding-bottom:0;align-items:center;}.ojE3Fb .q0vns a.fl{padding-top:0;font-size:12px;line-height:18px;}.GvPZzd{font-size:12px;line-height:18px;}.dTxz9{padding-right:38px}.iG7WGe{color:#202124;padding:0;text-align:center;width:16px}.VuuXrf{color:#202124;font-size:14px;display:block;line-height:20px;white-space:nowrap;}.qncq2c{font-size:12px;line-height:16px;margin-left:6px}.CA5RN{overflow:hidden}.K2VDSb{display:flex;flex-direction:row}.H9lube{background-color:#f1f3f4;border:1px solid #dadce0;border-radius:50%;display:inline-flex;justify-content:center;align-items:center;height:26px;width:26px;margin-right:12px;flex-shrink:0;vertical-align:middle;}.fJOpI.H9lube{background-color:#e2eeff;border:1px solid #e2eeff}.P1UpZb{background-color:#f1f3f4;border:1px solid #ecedef}.eqA2re.NjwKYd{margin-right:0}.Vwoesf:not(.oRVWZ){display:inline-block}.Vwoesf{vertical-align:middle}.XNo5Ab.XNo5Ab{display:block;}.lWlVCe{border-radius:50%}.bJVp8c{color:#0060f0}.Jj3Uob{color:#0060f0;}.ob9lvb{color:#4d5156}.ob9lvb.HCMUuf{color:var(–IXoxUe)}.ylgVCe{color:#4d5156}.B6fmyf{position:absolute;top:0;height:0;visibility:hidden;white-space:nowrap;width:100%}.B6fmyf.Mg1HEd{height:auto}.ljeAnf{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical}

.wDYxhc{clear:both}.cUnQKe .wDYxhc,.related-question-pair .wDYxhc,.M8OgIe .fm06If .wDYxhc{clear:none}html .dG2XIf .xpdclose .LKPcQc,html .dG2XIf .xpdopen .viOShc{padding-top:0;}.garHBe{color:var(–COEmY);font-size:20px;line-height:1.3;position:relative}.garHBe a{color:var(–COEmY)}.xpdopen .Hhmu2e{overflow:inherit}.xpdclose .a84NUc:not(:empty),.xpdopen .CQKTwc:not(:empty){border-top:solid 1px #ebebeb;border-radius:0}.xpdclose .pmYXee .a84NUc:not(:empty),.xpdopen .pmYXee .CQKTwc:not(:empty){border-top:none}.cAn2Qb .a84NUc:not(:empty),.cAn2Qb .CQKTwc:not(:empty){border-top:none}.SHa8ve{display:none}.xpdclose .TOfaBb.SHa8ve,.xpdopen .LL5J7d.SHa8ve{display:block}.rKR6H{padding-top:0.1px}.xpdclose .oHglmf,.xpdopen .xzPb7d{padding-bottom:16px}.xpdclose .kp-header .oHglmf,.xpdopen .kp-header .xzPb7d{padding-bottom:0}.c2xzTb .xpdclose .oHglmf,.c2xzTb .xpdopen .xzPb7d{padding-bottom:0}.HSryR .xpdclose .oHglmf,.HSryR .xpdopen .xzPb7d{padding-bottom:0}.Wnoohf .xpdopen .yp1CPe,.OJXvsb .xpdclose .siXlze{padding-bottom:16px}.Wnoohf .xpdopen .yp1CPe .xpdbox g-more-link{top:28px}.Wnoohf .xpdclose .wDYxhc.xsZWvb,.Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}.OJXvsb .xpdclose .wDYxhc.siXlze{padding-bottom:16px}#rhs .dG2XIf .xpdclose .LKPcQc,#rhs .dG2XIf .xpdopen .viOShc{padding-top:0}#rhs .Wnoohf .xpdopen .yp1CPe,#rhs .OJXvsb .xpdclose .siXlze{padding-bottom:15px}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb.ecRggb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh.ecRggb,#rhs .dG2XIf .ecRggb{padding-bottom:15px}.ecRggb{background-color:#fff;box-shadow:none;border:1px solid #dadce0;border-radius:8px;margin:0 0 16px 0}.Jb0Zif .UiGGAb.ILfuVd,.ILfuVd{font-size:16px;line-height:24px;}.fm06If .ILfuVd.NA6bn,.c2xzTb .ILfuVd.duSGDe,.c2xzTb .ILfuVd.NA6bn.c3biWd{font-size:14px;line-height:1.58;}.c2xzTb .zloOqf{font-size:16px;margin-bottom:16px;margin-top:-8px;}.FLWspc{margin:16px}.LFYdN{font-size:16px;margin:16px}.trNcde .ILfuVd{color:var(–bbQxAb);font-family:Google Sans,arial,sans-serif;font-size:14px;line-height:22px}.HSryR .ILfuVd{line-height:1.5}.ss6qqb .ILfuVd,.ss6qqb .UiGGAb.ILfuVd{font-size:14px;line-height:22px}.c2xzTb .qLYAZd{margin:16px 16px 16px 0;}.d9FyLd{padding:0 0 10px}.hgKElc{padding:0 8px 0 0}.kX21rb{font-size:12px;line-height:1.34;display:inline-block;font-family:Google Sans,arial,sans-serif;padding-right:0;white-space:nowrap}.SPV4pd{display:flex;overflow-x:auto}.SPV4pd::-webkit-scrollbar{display:none}.Vjskue{margin-left:8px}.JT9o0,.ZnIJV{align-items:center;border:1px solid var(–mXZkqc);border-radius:16px;box-sizing:border-box;color:#1a73e8;cursor:pointer;display:flex;height:32px;margin-bottom:16px}.BkHX0d{font-family:Google Sans,arial,sans-serif-medium,sans-serif;font-size:14px;line-height:20px;padding-right:20px;text-align:center;white-space:nowrap}.xv1D5b{display:block;padding:0 8px 0 12px;width:18px;height:18px}.LGOjhe{overflow:hidden;padding-bottom:20px}.trNcde .LGOjhe{overflow:visible}.SALvLe .LGOjhe,.Jb0Zif .LGOjhe,.HSryR .LGOjhe,.IVvPP .LGOjhe{padding:0 0 10px;margin:10px 0 0 0}.s6JM6d .SALvLe .LGOjhe{margin-top:12px;}.s6JM6d .HSryR .LGOjhe{margin-top:12px;padding-bottom:20px}#res .Jb0Zif .qDOt0b h3,.IVvPP .qDOt0b h3{font-size:16px;line-height:1.375}.Jb0Zif .qDOt0b .iUh30,.IVvPP .qDOt0b .iUh30{font-size:14px;line-height:1.58}.IVvPP .qDOt0b{border-bottom:1px solid var(–gS5jXb);padding-bottom:6px}.rjOVwe.ILfuVd{font-size:16px;line-height:20px}.dG2XIf .rjOVwe{padding-top:22px;padding-bottom:0;margin-bottom:1px}.xWd7I{padding-top:12px;}.ILfuVd.NA6bn,.ILfuVd.duSGDe,.ILfuVd.UiGGAb,.IVvPP .ILfuVd{font-size:14px;line-height:22px}.n6SJS .ILfuVd{font-size:14px}.ILfuVd.NA6bn,.ILfuVd.duSGDe,.ILfuVd.UiGGAb,.IVvPP .ILfuVd{line-height:20px}.xpd-wa .g-blk{margin:initial}.xpd-wa .dG2XIf{border:initial;box-shadow:none}.fm06If .ILfuVd,.c2xzTb .ILfuVd,.Jb0Zif .c2xzTb .ILfuVd{font-family:Google Sans,arial,sans-serif;color:var(–YLNNHc)}.fm06If .ILfuVd,.c2xzTb .ILfuVd,.Jb0Zif .c2xzTb .ILfuVd{font-size:20px;line-height:28px}.cUnQKe .ILfuVd,.cUnQKe .UiGGAb.ILfuVd,.w5mTAe .ILfuVd,.W0urI .ILfuVd{color:var(–bbQxAb);font-family:Google Sans,arial,sans-serif;font-size:16px;line-height:24px}.fm06If .ILfuVd b,.trNcde .ILfuVd b,.cUnQKe .ILfuVd b,.c2xzTb .ILfuVd b,.w5mTAe .ILfuVd b,.W0urI .ILfuVd b{background-color:#d3e3fd;color:#040c28;font-weight:500}@media (forced-colors:active){.fm06If .ILfuVd b,.c2xzTb .ILfuVd b,.trNcde .ILfuVd b,.cUnQKe .ILfuVd b,.w5mTAe .ILfuVd b,.W0urI .ILfuVd b{background-color:Mark;color:MarkText}}
Balanced scorecard and KPIs are different in several ways. First, balanced scorecard is a holistic framework that covers multiple aspects of performance, while KPIs are individual metrics that focus on specific areas.
.vBnbff .mO5MMe{padding-top:10px}.cUnQKe .vBnbff .mO5MMe{padding-left:0;}.trNcde .vBnbff .mO5MMe{padding:10px 0 0 0}.cAn2Qb.abzPbc .mnr-c{max-width:calc(100% – 162px)}.tF2Cxc{position:relative}.Jb0Zif .BDNLRc{margin:16px 16px -11px}.RUXr2d{display:inline}.MTB56{margin-right:12px;vertical-align:middle}.Pthbuf{display:flex;align-items:center}.m164Nd{vertical-align:middle;display:inline-block}.qpGQpf{clear:both;padding-top:6px}.aCOpRe{line-height:1.58;word-wrap:break-word}.aCOpRe sup{line-height:0.9}.yuRUbf{font-weight:normal;font-size:small;line-height:1.58;}.IsZvec{max-width:48em;color:#4d5156;line-height:1.58}.uo4vr{color:var(–IXoxUe);line-height:1.58}.IjZ7ze{display:inline-block;color:var(–IXoxUe);font-size:12px;line-height:1.34;white-space:nowrap}.FyYA1e{margin:5px 0}a:hover h3.LC20lb{text-decoration:underline}.M8OgIe .dG2XIf .fm06If .LC20lb,.n6SJS h3.LC20lb{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;width:100%}.LC20lb{display:inline-block;line-height:1.3;margin-bottom:3px;}.c2xzTb .LC20lb{margin-bottom:0}.MMgsKf{padding-top:2px}.DKV0Md{padding-top:4px;padding-top:5px;}.Z3xoIb{padding-top:27px;padding-top:28px;}.NXKJM{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical;-webkit-line-clamp:1}.hceuRc{-webkit-box-orient:vertical;display:-webkit-box;-webkit-line-clamp:2;overflow:hidden}.fzBvHb{font-weight:700}.DKV0Md,.Z3xoIb{margin-top:18px;}.xvfwl{margin-top:4px}.q0vns a.fl{font-size:12px}.TQc1id .qLRx3b{font-size:14px;line-height:1.58}.HGLrXd{display:inline-block;-webkit-text-size-adjust:none}.q0vns{display:inline-block;padding-bottom:2px;padding-top:1px}.NJjxre{position:absolute;left:0;top:0;width:100%}.M8OgIe .VWCdhc.Mjve0e .q0vns{width:max-content}.VjDLd .TieM1d .tjvcx,.IVvPP .tjvcx,.kno-kp .tjvcx,.VjDLd .kp-wholepage-osrp .tjvcx,#rhs .ss6qqb .tjvcx,#rhs .trNcde .tjvcx{display:inline-block;height:19px;overflow-y:hidden}.ojE3Fb{padding:0;padding-bottom:0;}.ojE3Fb .q0vns{display:flex;overflow:hidden;padding:0;padding-bottom:0;align-items:center;}.ojE3Fb .q0vns a.fl{padding-top:0;font-size:12px;line-height:18px;}.GvPZzd{font-size:12px;line-height:18px;}.dTxz9{padding-right:38px}.iG7WGe{color:#202124;padding:0;text-align:center;width:16px}.VuuXrf{color:#202124;font-size:14px;display:block;line-height:20px;white-space:nowrap;}.qncq2c{font-size:12px;line-height:16px;margin-left:6px}.CA5RN{overflow:hidden}.K2VDSb{display:flex;flex-direction:row}.H9lube{background-color:#f1f3f4;border:1px solid #dadce0;border-radius:50%;display:inline-flex;justify-content:center;align-items:center;height:26px;width:26px;margin-right:12px;flex-shrink:0;vertical-align:middle;}.fJOpI.H9lube{background-color:#e2eeff;border:1px solid #e2eeff}.P1UpZb{background-color:#f1f3f4;border:1px solid #ecedef}.eqA2re.NjwKYd{margin-right:0}.Vwoesf:not(.oRVWZ){display:inline-block}.Vwoesf{vertical-align:middle}.XNo5Ab.XNo5Ab{display:block;}.lWlVCe{border-radius:50%}.bJVp8c{color:#0060f0}.Jj3Uob{color:#0060f0;}.ob9lvb{color:#4d5156}.ob9lvb.HCMUuf{color:var(–IXoxUe)}.ylgVCe{color:#4d5156}.B6fmyf{position:absolute;top:0;height:0;visibility:hidden;white-space:nowrap;width:100%}.B6fmyf.Mg1HEd{height:auto}.ljeAnf{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical}.wDYxhc{clear:both}.cUnQKe .wDYxhc,.related-question-pair .wDYxhc,.M8OgIe .fm06If .wDYxhc{clear:none}html .dG2XIf .xpdclose .LKPcQc,html .dG2XIf .xpdopen .viOShc{padding-top:0;}.garHBe{color:var(–COEmY);font-size:20px;line-height:1.3;position:relative}.garHBe a{color:var(–COEmY)}.xpdopen .Hhmu2e{overflow:inherit}.xpdclose .a84NUc:not(:empty),.xpdopen .CQKTwc:not(:empty){border-top:solid 1px #ebebeb;border-radius:0}.xpdclose .pmYXee .a84NUc:not(:empty),.xpdopen .pmYXee .CQKTwc:not(:empty){border-top:none}.cAn2Qb .a84NUc:not(:empty),.cAn2Qb .CQKTwc:not(:empty){border-top:none}.SHa8ve{display:none}.xpdclose .TOfaBb.SHa8ve,.xpdopen .LL5J7d.SHa8ve{display:block}.rKR6H{padding-top:0.1px}.xpdclose .oHglmf,.xpdopen .xzPb7d{padding-bottom:16px}.xpdclose .kp-header .oHglmf,.xpdopen .kp-header .xzPb7d{padding-bottom:0}.c2xzTb .xpdclose .oHglmf,.c2xzTb .xpdopen .xzPb7d{padding-bottom:0}.HSryR .xpdclose .oHglmf,.HSryR .xpdopen .xzPb7d{padding-bottom:0}.Wnoohf .xpdopen .yp1CPe,.OJXvsb .xpdclose .siXlze{padding-bottom:16px}.Wnoohf .xpdopen .yp1CPe .xpdbox g-more-link{top:28px}.Wnoohf .xpdclose .wDYxhc.xsZWvb,.Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}.OJXvsb .xpdclose .wDYxhc.siXlze{padding-bottom:16px}#rhs .dG2XIf .xpdclose .LKPcQc,#rhs .dG2XIf .xpdopen .viOShc{padding-top:0}#rhs .Wnoohf .xpdopen .yp1CPe,#rhs .OJXvsb .xpdclose .siXlze{padding-bottom:15px}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb.ecRggb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh.ecRggb,#rhs .dG2XIf .ecRggb{padding-bottom:15px}.ecRggb{background-color:#fff;box-shadow:none;border:1px solid #dadce0;border-radius:8px;margin:0 0 16px 0}.u9iNfb{margin-left:-20px}.ZGh7Vc{display:inline-block;margin-top:6px}.di3YZe{font-size:16px;margin-bottom:20px;line-height:1.375;font-family:Google Sans,arial,sans-serif}.RqBzHd{padding:0 20px}.TrT0Xe{margin-bottom:4px}.co8aDb{margin-bottom:12px;}.i8Z77e .TrT0Xe{list-style-type:disc}.X5LH0c .TrT0Xe{list-style:inherit}.truncation-information:link,.truncation-information:visited{color:var(–JKqx2);font-size:14px;line-height:1.58;}.c2xzTb .co8aDb{font-family:Google Sans,arial,sans-serif}.XZAt2e{font-size:14px;display:inline-block;padding-top:10px;margin-left:-20px;}.Od5Jsd{display:inline-block;font-size:12px;line-height:1.34;color:var(–IXoxUe);margin-top:6px}.rvIhN{display:inline-block;font-size:14px;color:var(–IXoxUe);margin-left:5px;margin-right:5px}.FV85tb{font-size:12px;margin-bottom:0;margin-top:4px}.TK6JBe{font-size:12px;font-color:var(–IXoxUe);padding-left:4px}.BqZivd{margin-left:4px;margin-right:4px;font-size:10px}.Q29QOb{padding-right:5px}.FObuKc{border:1px solid var(–mXZkqc);border-radius:8px;margin:0 -20px}.RbVal{text-decoration:underline}.vHWNec{color:var(–bbQxAb);display:flex;padding:8px 16px}.GvDv7e{padding-right:4px}.IiOSLb .rsGxI.Ww4FFb,.Ww4FFb{background-color:var(–xhUGwc);border-radius:0px;border-width:0;box-shadow:none}.Ww4FFb .mnr-c:not(:empty),.mnr-c:not(:empty) .Ww4FFb,.Ww4FFb .Ww4FFb{box-shadow:none;margin-bottom:0px}.vt6azd{margin:0px 0px 8px}.vt6azd{margin:0px 0px 30px}.CBvvz{margin:-var(–sds-sys-measurement–space-sm) 0px 0px}.CBvvz{margin:-30px 0px 0px}Follow these steps to create a balanced scorecard:

Outline your purpose.
Create specific objectives and performance measures.
Strategically map each perspective.
Analyze performance.
Share and communicate results.
Develop strategic changes and initiatives.
Implement the changes.
Improving strategic planning.

What are the 4 perspectives of a balanced scorecard : .wDYxhc{clear:both}.cUnQKe .wDYxhc,.related-question-pair .wDYxhc,.M8OgIe .fm06If .wDYxhc{clear:none}html .dG2XIf .xpdclose .LKPcQc,html .dG2XIf .xpdopen .viOShc{padding-top:0;}.garHBe{color:var(–COEmY);font-size:20px;line-height:1.3;position:relative}.garHBe a{color:var(–COEmY)}.xpdopen .Hhmu2e{overflow:inherit}.xpdclose .a84NUc:not(:empty),.xpdopen .CQKTwc:not(:empty){border-top:solid 1px #ebebeb;border-radius:0}.xpdclose .pmYXee .a84NUc:not(:empty),.xpdopen .pmYXee .CQKTwc:not(:empty){border-top:none}.cAn2Qb .a84NUc:not(:empty),.cAn2Qb .CQKTwc:not(:empty){border-top:none}.SHa8ve{display:none}.xpdclose .TOfaBb.SHa8ve,.xpdopen .LL5J7d.SHa8ve{display:block}.rKR6H{padding-top:0.1px}.xpdclose .oHglmf,.xpdopen .xzPb7d{padding-bottom:16px}.xpdclose .kp-header .oHglmf,.xpdopen .kp-header .xzPb7d{padding-bottom:0}.c2xzTb .xpdclose .oHglmf,.c2xzTb .xpdopen .xzPb7d{padding-bottom:0}.HSryR .xpdclose .oHglmf,.HSryR .xpdopen .xzPb7d{padding-bottom:0}.Wnoohf .xpdopen .yp1CPe,.OJXvsb .xpdclose .siXlze{padding-bottom:16px}.Wnoohf .xpdopen .yp1CPe .xpdbox g-more-link{top:28px}.Wnoohf .xpdclose .wDYxhc.xsZWvb,.Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}.OJXvsb .xpdclose .wDYxhc.siXlze{padding-bottom:16px}#rhs .dG2XIf .xpdclose .LKPcQc,#rhs .dG2XIf .xpdopen .viOShc{padding-top:0}#rhs .Wnoohf .xpdopen .yp1CPe,#rhs .OJXvsb .xpdclose .siXlze{padding-bottom:15px}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb.ecRggb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh.ecRggb,#rhs .dG2XIf .ecRggb{padding-bottom:15px}.ecRggb{background-color:#fff;box-shadow:none;border:1px solid #dadce0;border-radius:8px;margin:0 0 16px 0}.c2xzTb .kno-mrg,.ruTcId .kno-mrg{margin-bottom:24px;padding:0}.kno-mrg{position:relative;overflow:hidden}.SozcC{padding:0 0 16px 20px}#rhs .kno-mrg{border-top-right-radius:8px}#rhs .kno-mrg:not(.kno-mrg-si){border-top-left-radius:8px}.kno-mrg .wDYxhc{display:inline}.kno-mrg-si{float:right}.ss6qqb .kno-mrg{margin:0 16px 16px 16px}.M8OgIe .kno-mrg-si,.s6JM6d .kno-mrg-si{margin-left:20px;padding:0}.c2xzTb .kno-mrg-si,.ruTcId .kno-mrg-si{margin-bottom:16px}.c2xzTb .kno-mrg-si{border-top-right-radius:8px;overflow:hidden}#rhs .ss6qqb .kno-mrg{margin:0 0 16px 0}#rhs .u7yw9 .kno-mrg{margin:0}.EgHeA{margin:0 16px;padding-top:16px}.GHGvIc{border-radius:8px;line-height:8px;overflow:hidden;position:relative}.xte2qe{display:flex}.OXEsB{border-radius:8px;overflow:hidden}.OXEsB .Xn9Tkc{border-top-left-radius:8px}.OXEsB .oGwWse{border-top-right-radius:8px}.OXEsB .y0jvId{border-bottom-right-radius:8px}.OXEsB .lM9tvf{border-bottom-left-radius:8px}.o6uAG{border-radius:12px;overflow:hidden}.o6uAG .Xn9Tkc{border-top-left-radius:12px}.o6uAG .oGwWse{border-top-right-radius:12px}.o6uAG .y0jvId{border-bottom-right-radius:12px}.o6uAG .lM9tvf{border-bottom-left-radius:12px}.l5X1Ye{border-radius:16px;overflow:hidden}.l5X1Ye .Xn9Tkc{border-top-left-radius:16px}.l5X1Ye .oGwWse{border-top-right-radius:16px}.l5X1Ye .y0jvId{border-bottom-right-radius:16px}.l5X1Ye .lM9tvf{border-bottom-left-radius:16px}.HdBr8{overflow:visible}#rhs .LEsW6e .RYdNQb{margin-right:15px}.eA0Zlc{vertical-align:top;display:inline-block;margin:0;position:relative}html.zAoYTe .eA0Zlc:focus-within{outline:-webkit-focus-ring-color auto 1px}.JX86yc{display:inline-block}.eA0Zlc:not(.JX86yc){overflow:hidden}.c2xzTb .JX86yc:focus-within{outline:none}html.zAoYTe .c2xzTb .JX86yc a:focus{outline-offset:-1px;z-index:100;position:relative}.M8OgIe .eA0Zlc.qN5nNb{margin-right:4px;margin-bottom:4px}.M8OgIe .ifM9O .GMCzAd,.hvs42d .GMCzAd{border-radius:0}.WghbWd{cursor:pointer}.eA0Zlc.qN5nNb{margin-right:2px;margin-bottom:2px}.eA0Zlc.ITO9Cc{margin-right:2px;margin-bottom:2px}.eA0Zlc.LyIfQ{margin-right:10px;margin-bottom:10px}.oRnkrf.LyIfQ{margin-bottom:10px}.eA0Zlc.U1K9Vc{padding:10px;overflow:visible}.eA0Zlc.U1K9Vc .srrRv{background-color:transparent;border:2px solid;border-color:#1a73e8;border-radius:16px;box-sizing:border-box;pointer-events:none;height:100%;left:0;opacity:1;position:absolute;top:0;width:100%}.eA0Zlc.U1K9Vc .ywd3Gc.srrRv{width:calc(100% – 16px);height:calc(100% – 16px);border-radius:14px;left:8px;top:8px}.eA0Zlc.U1K9Vc:focus-within{outline:none}.eA0Zlc.bi-io{border-bottom:1px solid #fff;border-right:1px solid #fff;left:0;top:0;z-index:1}g-inner-card.xIfh4d{margin-
right:4px;position:relative;border-radius:0;border:none;}div.eA0Zlc:first-child g-inner-card.xIfh4d,div.eA0Zlc:first-child g-inner-card.xIfh4d video{-webkit-border-top-left-radius:8px;-webkit-border-bottom-left-radius:8px;}div.eA0Zlc:last-of-type g-inner-card.xIfh4d,div.eA0Zlc:last-of-type g-inner-card.xIfh4d video{-webkit-border-top-right-radius:8px;-webkit-border-bottom-right-radius:8px;}.s6JM6d .ifM9O .GMCzAd,.cUnQKe .GMCzAd{border-radius:12px;margin:16px}.cUnQKe .GMCzAd{margin:0;}.c2xzTb .ifM9O .GMCzAd{margin:0}.XzTjhb .fm06If .ifM9O .GMCzAd{margin:0}.M8OgIe .XzTjhb .fm06If .ifM9O .GMCzAd{margin:4px 4px 0 0}.f8yzVb{width:calc(50% – 10px);border-radius:8px}.PEPRs{width:calc(25% – 20px);border-radius:16px}.EfhPkd{height:100%;left:0;position:absolute;top:0;width:100%;z-index:100}.rkPjCb{background-color:#fff;border-radius:16px;box-shadow:0 1px 6px 0 rgba(32,33,36,0.28);cursor:pointer;display:none;height:fit-content;padding:8px 8px 12px 8px;position:absolute;top:0;width:fit-content;z-index:102}.RjYw8b{background-image:linear-gradient(-180deg,rgba(0,0,0,0) 50%,rgba(0,0,0,.8) 100%);position:absolute;width:100%;height:100%;left:0;top:0}.eii6dc{background:rgba(0,0,0,.54);border-radius:16px;position:absolute;top:8px;right:8px;height:32px;width:32px}.HyRcxe{padding:15px 15px}.zgRAGb{position:absolute;top:0;right:0}.Ib6ph{position:absolute;top:0;right:1px}.TxERsb{display:flex;justify-content:center}.b1Zhoc{display:none}.BfmEZb{box-sizing:border-box;height:100%;left:0;pointer-events:none;position:absolute;top:0;width:100%}.FnEtTd .srrRv{border:2px solid;border-color:#1a73e8}.XOEbc img{transition:transform 200ms}.dB3j8:not(.qyKxnc) .XOEbc img,html.zAoYTe .FnEtTd:focus-within .XOEbc img{transform:scale(1.15)}.FnEtTd:focus-within{outline:none}html.zAoYTe .FnEtTd:focus-within .BfmEZb{border:2px solid;border-color:#1558d6}.uhHOwf{position:relative}.uhHOwf::after{background-color:rgba(0,0,0,0.03);bottom:0;content:”;display:block;left:0;pointer-events:none;position:absolute;right:0;top:0}.uhHOwf img{display:block}.BYbUcd{overflow:hidden;}.BYbUcd img{height:100%;width:100%}.B68O1d{background-color:rgba(0,0,0,0.54)}
.wDYxhc{clear:both}.cUnQKe .wDYxhc,.related-question-pair .wDYxhc,.M8OgIe .fm06If .wDYxhc{clear:none}html .dG2XIf .xpdclose .LKPcQc,html .dG2XIf .xpdopen .viOShc{padding-top:0;}.garHBe{color:var(–COEmY);font-size:20px;line-height:1.3;position:relative}.garHBe a{color:var(–COEmY)}.xpdopen .Hhmu2e{overflow:inherit}.xpdclose .a84NUc:not(:empty),.xpdopen .CQKTwc:not(:empty){border-top:solid 1px #ebebeb;border-radius:0}.xpdclose .pmYXee .a84NUc:not(:empty),.xpdopen .pmYXee .CQKTwc:not(:empty){border-top:none}.cAn2Qb .a84NUc:not(:empty),.cAn2Qb .CQKTwc:not(:empty){border-top:none}.SHa8ve{display:none}.xpdclose .TOfaBb.SHa8ve,.xpdopen .LL5J7d.SHa8ve{display:block}.rKR6H{padding-top:0.1px}.xpdclose .oHglmf,.xpdopen .xzPb7d{padding-bottom:16px}.xpdclose .kp-header .oHglmf,.xpdopen .kp-header .xzPb7d{padding-bottom:0}.c2xzTb .xpdclose .oHglmf,.c2xzTb .xpdopen .xzPb7d{padding-bottom:0}.HSryR .xpdclose .oHglmf,.HSryR .xpdopen .xzPb7d{padding-bottom:0}.Wnoohf .xpdopen .yp1CPe,.OJXvsb .xpdclose .siXlze{padding-bottom:16px}.Wnoohf .xpdopen .yp1CPe .xpdbox g-more-link{top:28px}.Wnoohf .xpdclose .wDYxhc.xsZWvb,.Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}.OJXvsb .xpdclose .wDYxhc.siXlze{padding-bottom:16px}#rhs .dG2XIf .xpdclose .LKPcQc,#rhs .dG2XIf .xpdopen .viOShc{padding-top:0}#rhs .Wnoohf .xpdopen .yp1CPe,#rhs .OJXvsb .xpdclose .siXlze{padding-bottom:15px}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh{padding-bottom:0}#rhs .Wnoohf .xpdclose .wDYxhc.xsZWvb.ecRggb,#rhs .Wnoohf .xpdopen .wDYxhc.EfDVh.ecRggb,#rhs .dG2XIf .ecRggb{padding-bottom:15px}.ecRggb{background-color:#fff;box-shadow:none;border:1px solid #dadce0;border-radius:8px;margin:0 0 16px 0}.Jb0Zif .UiGGAb.ILfuVd,.ILfuVd{font-size:16px;line-height:24px;}.fm06If .ILfuVd.NA6bn,.c2xzTb .ILfuVd.duSGDe,.c2xzTb .ILfuVd.NA6bn.c3biWd{font-size:14px;line-height:1.58;}.c2xzTb .zloOqf{font-size:16px;margin-bottom:16px;margin-top:-8px;}.FLWspc{margin:16px}.LFYdN{font-size:16px;margin:16px}.trNcde .ILfuVd{color:var(–bbQxAb);font-family:Google Sans,arial,sans-serif;font-size:14px;line-height:22px}.HSryR .ILfuVd{line-height:1.5}.ss6qqb .ILfuVd,.ss6qqb .UiGGAb.ILfuVd{font-size:14px;line-height:22px}.c2xzTb .qLYAZd{margin:16px 16px 16px 0;}.d9FyLd{padding:0 0 10px}.hgKElc{padding:0 8px 0 0}.kX21rb{font-size:12px;line-height:1.34;display:inline-block;font-family:Google Sans,arial,sans-serif;padding-right:0;white-space:nowrap}.SPV4pd{display:flex;overflow-x:auto}.SPV4pd::-webkit-scrollbar{display:none}.Vjskue{margin-left:8px}.JT9o0,.ZnIJV{align-items:center;border:1px solid var(–mXZkqc);border-radius:16px;box-sizing:border-box;color:#1a73e8;cursor:pointer;display:flex;height:32px;margin-bottom:16px}.BkHX0d{font-family:Google Sans,arial,sans-serif-medium,sans-serif;font-size:14px;line-height:20px;padding-right:20px;text-align:center;white-space:nowrap}.xv1D5b{display:block;padding:0 8px 0 12px;width:18px;height:18px}.LGOjhe{overflow:hidden;padding-bottom:20px}.trNcde .LGOjhe{overflow:visible}.SALvLe .LGOjhe,.Jb0Zif .LGOjhe,.HSryR .LGOjhe,.IVvPP .LGOjhe{padding:0 0 10px;margin:10px 0 0 0}.s6JM6d .SALvLe .LGOjhe{margin-top:12px;}.s6JM6d .HSryR .LGOjhe{margin-top:12px;padding-bottom:20px}#res .Jb0Zif .qDOt0b h3,.IVvPP .qDOt0b h3{font-size:16px;line-height:1.375}.Jb0Zif .qDOt0b .iUh30,.IVvPP .qDOt0b .iUh30{font-size:14px;line-height:1.58}.IVvPP .qDOt0b{border-bottom:1px solid var(–gS5jXb);padding-bottom:6px}.rjOVwe.ILfuVd{font-size:16px;line-height:20px}.dG2XIf .rjOVwe{padding-top:22px;padding-bottom:0;margin-bottom:1px}.xWd7I{padding-top:12px;}.ILfuVd.NA6bn,.ILfuVd.duSGDe,.ILfuVd.UiGGAb,.IVvPP .ILfuVd{font-size:14px;line-height:22px}.n6SJS .ILfuVd{font-size:14px}.ILfuVd.NA6bn,.ILfuVd.duSGDe,.ILfuVd.UiGGAb,.IVvPP .ILfuVd{line-height:20px}.xpd-wa .g-blk{margin:initial}.xpd-wa .dG2XIf{border:initial;box-shadow:none}.fm06If .ILfuVd,.c2xzTb .ILfuVd,.Jb0Zif .c2xzTb .ILfuVd{font-family:Google Sans,arial,sans-serif;color:var(–YLNNHc)}.fm06If .ILfuVd,.c2xzTb .ILfuVd,.Jb0Zif .c2xzTb .ILfuVd{font-size:20px;line-height:28px}.cUnQKe .ILfuVd,.cUnQKe .UiGGAb.ILfuVd,.w5mTAe .ILfuVd,.W0urI .ILfuVd{color:var(–bbQxAb);font-family:Google Sans,arial,sans-serif;font-size:16px;line-height:24px}.fm06If .ILfuVd b,.trNcde .ILfuVd b,.cUnQKe .ILfuVd b,.c2xzTb .ILfuVd b,.w5mTAe .ILfuVd b,.W0urI .ILfuVd b{background-color:#d3e3fd;color:#040c28;font-weight:500}@media (forced-colors:active){.fm06If .ILfuVd b,.c2xzTb .ILfuVd b,.trNcde .ILfuVd b,.cUnQKe .ILfuVd b,.w5mTAe .ILfuVd b,.W0urI .ILfuVd b{background-color:Mark;color:MarkText}}
The four perspectives of a traditional balanced scorecard are Financial, Customer, Internal Process, and Learning and Growth.
.vBnbff .mO5MMe{padding-top:10px}.cUnQKe .vBnbff .mO5MMe{padding-left:0;}.trNcde .vBnbff .mO5MMe{padding:10px 0 0 0}.cAn2Qb.abzPbc .mnr-c{max-width:calc(100% – 162px)}.tF2Cxc{position:relative}.Jb0Zif .BDNLRc{margin:16px 16px -11px}.RUXr2d{display:inline}.MTB56{margin-right:12px;vertical-align:middle}.Pthbuf{display:flex;align-items:center}.m164Nd{vertical-align:middle;display:inline-block}.qpGQpf{clear:both;padding-top:6px}.aCOpRe{line-height:1.58;word-wrap:break-word}.aCOpRe sup{line-height:0.9}.yuRUbf{font-weight:normal;font-size:small;line-height:1.58;}.IsZvec{max-width:48em;color:#4d5156;line-height:1.58}.uo4vr{color:var(–IXoxUe);line-height:1.58}.IjZ7ze{display:inline-block;color:var(–IXoxUe);font-size:12px;line-height:1.34;white-space:nowrap}.FyYA1e{margin:5px 0}a:hover h3.LC20lb{text-decoration:underline}.M8OgIe .dG2XIf .fm06If .LC20lb,.n6SJS h3.LC20lb{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;width:100%}.LC20lb{display:inline-block;line-height:1.3;margin-bottom:3px;}.c2xzTb .LC20lb{margin-bottom:0}.MMgsKf{padding-top:2px}.DKV0Md{padding-top:4px;padding-top:5px;}.Z3xoIb{padding-top:27px;padding-top:28px;}.NXKJM{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical;-webkit-line-clamp:1}.hceuRc{-webkit-box-orient:vertical;display:-webkit-box;-webkit-line-clamp:2;overflow:hidden}.fzBvHb{font-weight:700}.DKV0Md,.Z3xoIb{margin-top:18px;}.xvfwl{margin-top:4px}.q0vns a.fl{font-size:12px}.TQc1id .qLRx3b{font-size:14px;line-height:1.58}.HGLrXd{display:inline-block;-webkit-text-size-adjust:none}.q0vns{display:inline-block;padding-bottom:2px;padding-top:1px}.NJjxre{position:absolute;left:0;top:0;width:100%}.M8OgIe .VWCdhc.Mjve0e .q0vns{width:max-content}.VjDLd .TieM1d .tjvcx,.IVvPP .tjvcx,.kno-kp .tjvcx,.VjDLd .kp-wholepage-osrp .tjvcx,#rhs .ss6qqb .tjvcx,#rhs .trNcde .tjvcx{display:inline-block;height:19px;overflow-y:hidden}.ojE3Fb{padding:0;padding-bottom:0;}.ojE3Fb .q0vns{display:flex;overflow:hidden;padding:0;padding-bottom:0;align-items:center;}.ojE3Fb .q0vns a.fl{padding-top:0;font-size:12px;line-height:18px;}.GvPZzd{font-size:12px;line-height:18px;}.dTxz9{padding-right:38px}.iG7WGe{color:#202124;padding:0;text-align:center;width:16px}.VuuXrf{color:#202124;font-size:14px;display:block;line-height:20px;white-space:nowrap;}.qncq2c{font-size:12px;line-height:16px;margin-left:6px}.CA5RN{overflow:hidden}.K2VDSb{display:flex;flex-direction:row}.H9lube{background-color:#f1f3f4;border:1px solid #dadce0;border-radius:50%;display:inline-flex;justify-content:center;align-items:center;height:26px;width:26px;margin-right:12px;flex-shrink:0;vertical-align:middle;}.fJOpI.H9lube{background-color:#e2eeff;border:1px solid #e2eeff}.P1UpZb{background-color:#f1f3f4;border:1px solid #ecedef}.eqA2re.NjwKYd{margin-right:0}.Vwoesf:not(.oRVWZ){display:inline-block}.Vwoesf{vertical-align:middle}.XNo5Ab.XNo5Ab{display:block;}.lWlVCe{border-radius:50%}.bJVp8c{color:#0060f0}.Jj3Uob{color:#0060f0;}.ob9lvb{color:#4d5156}.ob9lvb.HCMUuf{color:var(–IXoxUe)}.ylgVCe{color:#4d5156}.B6fmyf{position:absolute;top:0;height:0;visibility:hidden;white-space:nowrap;width:100%}.B6fmyf.Mg1HEd{height:auto}.ljeAnf{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical}